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Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability.

Empathy is credited as a factor in improved relationships and even better product development. But while it's easy to say "just put yourself in someone else's shoes", the reality is that understanding the motivations and emotions of others often proves elusive. This collection of articles from HBR includes "What Is Empathy?" by Daniel Goleman; "Why Compassion Is a Better Managerial Tactic Than Toughness" by Emma Seppala; and much more.

The name's Lomax-Alex Lomax. I'm the one and only private eye working the mean streets of New Klondike, the Martian frontier town that sprang up forty years ago after Simon Weingarten and Denny O'Reilly discovered fossils on the Red Planet. Back on Earth, where anything can be synthesized, the remains of alien life are the most valuable of all collectibles, so shiploads of desperate treasure hunters stampeded here in the Great Martian Fossil Rush.

For weeks, the body count of sexually violated, brutally murdered young women escalated. With increasing alarm, Los Angeles newspapers headlined the deeds of a serial killer they named the Hillside Strangler. The city was held hostage by fear. Darcy O'Brien weds the narrative skill of an award-winning novelist with the detailed observations of an experienced investigator to unravel this chilling true-crime story.

The Blind Spot goes where no science book goes, urging us to create a new scientific culture that views ourselves both as an expression of nature and as a source of nature's self-understanding, so that humanity can flourish in the new millennium.

How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.

The benefits of mindfulness include better performance, heightened creativity, deeper self-awareness, and increased charisma - not to mention greater peace of mind. This collection of articles from HBR includes "Mindfulness in the Age of Complexity", an interview with Ellen Langer by Alison Beard; "Mindfulness Can Literally Change Your Brain", by Christina Congleton, Britta K. Hölzel, and Sara W. Lazar; "How to Practice Mindfulness Throughout Your Work Day", by Rasmus Hougaard and Jacqueline Carter; and much more.

As the cofounder of Waze—the world's leading commuting and navigation app with more than 700 million users to date, and which Google acquired in 2013 for $1.15 billion—Levine is committed to spreading entrepreneurial thinking so that other founders, managers, and employees in the tech space can build their own highly valued companies. Levine offers an inside look at the creation and sale of Waze and his second unicorn, Moovit, revealing the formula that drove those companies to compete with industry veterans and giants alike.

Marc Wilson is not giving up. He is determined to turn around the struggling family company and keep it, despite his father's decision to sell. The problem is that they are late on more and more projects and their customers won't tolerate it anymore. Marc is looking everywhere for a solution, when in one of his MBA classes he comes across a unique approach that views operations in terms of flow.

Under the auspices of New York City's legendary mystery fiction specialty bookstore, The Mysterious Bookshop, and aided by Edgar Award-winning anthologist Otto Penzler, international bestseller and MWA Grandmaster Sara Paretsky has selected the twenty most puzzling, most thrilling, and most mysterious short stories from the past year, collected now in one entertaining volume.

Fusing the narrative power of an award-winning novelist and the detailed research of an experienced investigator, author Darcy O'Brien unfolds the story of Dr. John Dale Cavaness, the southern Illinois physician and surgeon charged with the murder of his son Sean in December 1984. Outraged by the arrest of the skilled medical practitioner who selflessly attended to their needs, the people of Little Egypt, as the natives call their region, rose to his defense. But during the subsequent trial, a radically different, disquieting portrait of Dr. Cavaness would emerge.

How to be human at work. This four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.

Employees today have a sea of options for where and how they work—if they're not getting what they want, they'll move on. And if the threat of having your high performers working for the competition isn't bad enough, departing employees can leave behind serious financial and emotional costs at your company. The HBR Guide to Retaining Your Best People offers concrete advice and tactics to keep high performers engaged and loyal to your organization.

In 1953, a top-secret manual teaching agents sleight-of-hand and other deception techniques was written for the CIA by America’s then most famous magician. All copies were believed destroyed by the CIA’s purge of the infamous MKULTRA documents in 1973, and there was no proof of the manual’s existence . . . until a copy was discovered among the CIA’s recently declassified archives. The manual in this work is thought to represent the only surviving copy of magician John Mulholland’s instructions.

In Think Remarkable, tech titan and creator of the Remarkable People podcast Guy Kawasaki delivers a practical, tactical, and sometimes radical discussion of how to make a difference in the world and live a fulfilling life.

What does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake.

This inaugural edition of what will be a yearly collection offers a fascinating variety of essays and crime reporting, taken from regional, national, and international publications. The stories range from reports of homicide at a Toronto massage parlor to blackmail and murder-for-hire in Austin, Texas, to an unusual murder weapon in rural Minnesota. Other stories examine controversial rehabilitation techniques for sexual criminals and explore the phenomenon of victims' relatives appearing as guests at true crime conventions.

You've heard of him. He's Adam Cain, the alien with an attitude. Now he's back...in a series of new adventures as a badass human, showing the galaxy who's the boss. Accompanied by his buddies Riyad Tarazi and Sherri Valentine, Adam is struggling to make ends meet on a distant tropical world running Capt. Cain's Bar & Grill. The problem: They picked the worst place in the galaxy to run a legitimate business...smack dab in the middle of lawless Dead Zone. Comprised of a hundred dead worlds, The Zone is a gold-rush-like region of salvagers, pirates, and scoundrels.

A traumatic brain injury is a life-changing event, affecting an individual's lifestyle, ability to work, relationships - even personality. A severe blow to the head results in acute and, often, lasting symptoms. People with brain injury benefit from understanding, patience, and assistance in recovering their bearings and functioning to their full abilities. Neuropsychiatrists Drs. Vani Rao and Sandeep Vaishnavi - experts in helping people heal after head trauma - explain how traumatic brain injury, whether mild, moderate, or severe, affects the brain.

What is the nature of human happiness, and how do we achieve it in the course of our professional lives? And is it even worth pursuing? This book explores answers to these questions with research into how happiness is measured, frameworks for personal behaviors, management techniques that build happiness in the workplace - and warnings that highlight where the happiness hype has been overblown.