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Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion.

Life is hard. Rocketing rates of physical and mental health issues are testimony to the immense pressures of our complex world. So how do we become tough and adaptable to face life's challenges? The Resilience Shield provides that defence. In their groundbreaking guide to overcoming adversity, Australian SAS veterans Dr Dan Pronk, Ben Pronk DSC and Tim Curtis take you behind the scenes of special operations missions, into the boardrooms of leading companies and through the depths of contemporary research in order to demystify and define resilience.

Tim and Rod grew up a few suburbs from each other in Newcastle, New South Wales. They were gay, but their worlds were not. Before they found each other, they were alone and miserable, marooned in a sea of impossible expectations. Rod was shackled by a conservative Christian upbringing, while Tim felt unmanly and inferior beside his macho, sport-obsessed older brothers. After enduring their own private versions of hell, Tim and Rod crossed paths on a dating app. They swiped for Mr Right, and suddenly everything clicked.

It began with a handful of East Berlin teens who heard the Sex Pistols on a British military radio broadcast to troops in West Berlin, and it ended with the collapse of the East German dictatorship. Punk rock was a life-changing discovery. The buzz-saw guitars, the messed-up clothing and hair, the rejection of society and the DIY approach to building a new one: In their gray surroundings, where everyone's future was preordained by some communist apparatchik, punk represented a revolutionary philosophy - quite literally, as it turned out.

Relax in the Chillout Lounge with breathtaking, emotional chillout music, fused with various other genres in continuous mindful DJ mixes. Go to the website for playlists and info.

The Hot Room is a podcast by The Hill Times, Canada's all-politics, all-the-time newspaper in the heart of Parliament Hill. We talk to politicians, experts, and other reporters about the biggest stories of the day. Hot Room podcast theme music written and performed by Gavin Gardiner for The Hill Times.

Gideon Rachman, the Financial Times chief foreign affairs columnist talks to the decision-makers and thinkers who are shaping world affairs. Hosted on Acast. See acast.com/privacy for more information.

Anaheim investigator Julissa Trapp is not like other detectives. She’s the only woman on the homicide squad, and a skilled chameleon: undercover cop in vice stings, crime-scene commander, patient confidante of killers. A master interrogator, she invokes her personal experience – and deepest griefs – as a tool to elicit confessions. When a young woman’s body is found at a trash-sorting plant, Trapp learns the murder may be linked to the disappearance of three other women in nearby Santa Ana. Trapp embarks on a dark journey that brings her face to face with a man who takes “a little ...

Anyone can start a race, but it takes planning and training to finish it. A good long-distance runner knows the importance of planning his race. As he passes the starting line, he is already considering how he will cross the finish line. As he takes his first easy step, he has planned how he will take his last grueling step. As a Christian man, you are already running the race of life. You are not competing against other people but against the deadly enemies of the world, the flesh, and the devil. How do you plan to maintain your pace throughout this race?

The pop star meets the British writer, actor and broadcaster at a hotel in London and discusses fame, Madonna, Oscar Wilde and that meat dress over an afternoon of scones.Read the full interview at www.ft.com/gaga Hosted on Acast. See acast.com/privacy for more information.

The year was 1935: the twilight of the English aristocracy. It was a time of wealth and glamour; of lavish balls and evening gowns; of tiaras and a coronation. As personal maid to Lady Coventry, Hilda Newman had a unique insight into the leisured life of one of Britain's most noble families. In her fascinating memoir of life upstairs and down, Hilda takes us back to this period between the wars; a gilded era which would soon be dramatically changed by the Second World War.

This audiobook is a comprehensive strategy that starts with a well-researched process for identifying and solving problems. It shows you how to access your creativity to establish and maintain relationships that will be truly useful for both you and your clients over time. In a very real sense, this audiobook will show you how to become less of a stranger.

So you have an idea. Now what? Taking a concept from the mind to the marketplace is a daunting task, especially when you don’t feel academically, financially, or emotionally prepared to do so. But here’s a little secret: No one is prepared. Ever. Smart Startup: The Fine Art of Being the Dumbest One in the Room addresses the realities of moving from idea to industry - what it takes to get started, what to expect along the way, and, in the end, why success isn’t dependent on making millions.

In the deepest, darkest depths of space, the stars are cold, malevolent eyes looking across a vast graveyard of the unknown, the unnameable, and the undead. Here the planets are tombs and the moons haunted catacombs. And here are extraterrestrial nightmares beyond imagining. There is no benevolent first contact. No utopian worlds. Only alien horrors.

A detour through the park leads Cooper, Gordy, Hiro, and Lunk straight into a trap, and Gordy is abducted! The kidnapper thinks it's all a big game, but evil has a way of escalating and consuming. Despite the best of police efforts, the hours tick by without a clue or a ransom call, leaving everyone to their own fears. Gordy is gone. Cooper descends deeper into a living nightmare, imagining the worst for his best friend and cousin.

Troy White is a star quarterback who can predict a football play before it happens. Ty Lewis is the football hero - a wide receiver with exceptional speed, living in the shadow of his NFL superstar brother. Both boys are striving to win the 7-on-7 tournament that's being held at the Super Bowl in Miami, sure that they can claim victory for their team. From the moment the two football champs cross paths, Troy and Ty begin to size each other up.

During the first millennium AD the most northerly part of Britain evolved into the country known today as Scotland. The transition was a long process of social and political change driven by the ambitions of powerful warlords. At first these men were tribal chiefs, Roman generals, or rulers of small kingdoms.

When Tory White's mom gets a job with the Atlanta Falcons, Tory demonstrates his uncanny ability to call football plays before they happen. With Troy's genius, the Falcons could be unstoppable-- if only the coaches would take him seriously!

At 12.16 a.m. on Wednesday, June 5, 1968, Senator Robert F. Kennedy was shot and mortally wounded in the service pantry of the Ambassador Hotel, Los Angeles. A 24-year-old Palestinian immigrant, Sirhan Bishara Sirhan, was found holding the smoking gun and convicted of murder. That is the official history - but Tim Tate and Brad Johnson have uncovered a different story.

From grand follies to misunderstood masterpieces, disastrous sequels to catastrophic literary adaptations, Box Office Poison tells a hugely entertaining alternative history of Hollywood, through a century of its most notable flops. What can these films tell us about the Hollywood system, the public’s appetite–or lack of it–and the circumstances that saw such flops actually made? Away from the canon, this is the definitive take on these ill-fated, but essential celluloid failures.