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Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers.

Ann Patchett’s award winning, New York Times best-selling Bel Canto balances themes of love and crisis as disparate characters learn that music is their only common language. As in Pratchett’s other novels, including Truth & Beauty and The Magician’s Assistant, the author’s lyrical prose and lucid imagination make Bel Canto a captivating story of strength and frailty, love and imprisonment, and an inspiring tale of transcendent romance.

She’s a fashion model who has everything: a boyfriend, a career, a loyal best friend. But when a sudden freeway "accident" leaves her disfigured and incapable of speech, she goes from being the beautiful center of attention to being an invisible monster, so hideous that no one will acknowledge she exists. Enter Brandy Alexander, Queen Supreme, one operation away from becoming a real woman, who will teach her that reinventing yourself means erasing your past and making up something better. And that salvation hides in the last places you’ll ever want to look.

Rachel Stone's bad luck has taken a turn for the worse. With an empty wallet, a car that's spilling smoke, and a five-year-old son to support, she's come home to a town that hates her. But this determined young widow with a scandalous past has learned how to be a fighter. And she'll do anything to keep her child safe.

Annabelle is tired of being the lone failure in a family of overachievers. She's endured dead-end jobs and a broken engagement. But that's going to change now that she's taken over her late grandmother's matchmaking business. All Annabelle has to do is land the Windy City's hottest bachelor as her client, and she'll be the most sought-after matchmaker in town.

Five years ago Barbara Holloway gave up practicing law, disillusioned with a profession that put politics before justice. Then she receives a phone call, with a simple message: "I need you."

Tracks is a tale of passion and deep unrest. Over the course of ten crucial years, as tribal land and trust between people erode ceaselessly, men and women are pushed to the brink of their endurance—yet their pride and humor prohibit surrender. The listener will experience shock and pleasure in encountering characters that are compelling and rich in their vigor, clarity, and indomitable vitality.

When the first warm breeze of Doomsday came wafting over the Shenandoah Valley, the Sumners were ready. Using their enormous wealth, the family had forged an isolated post holocaust citadel. Their descendants would have everything they needed to raise food and do the scientific research necessary for survival. But the family was soon plagued by sterility, and the creation of clones offered the only answer.

The cloistered grounds of the convent have traditionally represented a place of faith and peace. Now, that peace is shattered as two nuns are found, one dead, one mortally wounded. The killings appear to be without motive, without an obvious suspect, and are further complicated by the murder and mutilation of a third woman. Together, medical examiner Maura Isles and intense, moody homicide detective Jane Rizzoli uncover an ancient horror that connects these terrible slaughters.

The Minneapolis Star-Tribune writes, "Next to Tracy and Hepburn, no one does romantic comedy better than Susan Elizabeth Phillips." For proof, you need to look no further than Nobody's Baby But Mine. This classic comic love story from perennial New York Times best seller Phillips unites a beautiful, brainy scientist desperate to be a mom with a brawny, smoking hot jock who, though handsome enough to father her child, is nowhere near as stupid as she wants her baby’s daddy to be.

When Faye Travers is called upon to appraise the estate of a family in her small New Hampshire town, she isn't surprised to discover a forgotten cache of valuable Native American artifacts. However, she stops dead in her tracks when she finds in the collection a rare drum, ornamented with symbols she doesn't recognize and dressed in red tassels and a beaded belt and skirt, especially since, without touching the instrument, she hears it sound.

Whitney MacAllister has all the wealth, power, and beauty anyone could ever wish for, and is therefore profoundly bored. Enter Douglas Lord, a good-looking, street-smart thief, who brings Whitney into his world of high adventure and murderous rivals. They come to a business agreement: Whitney will bankroll Douglas on an expedition to retrieve the legendary lost treasure of a long-dead Madagascar queen; in exchange, Whitney will get to come along and keep half the money once they have gained their prize.

When the healer Snake was summoned, she traveled the blasted landscape with her three serpents. From the venom of two of them, she distilled her medicines. But most valued of all was the alien dreamsnake, whose bite could ease the fear and pain of death.

Are you forever rushing around, fending off chronic exhaustion? Are you desperately overcommitted, afraid to say no? Does the onslaught of violence in the news leave you drained? If so, you're the victim of a hidden energy crisis. To resolve it you need more than traditional solutions such as eating well, getting a good night's sleep, and exercising. Here at last is the complete prescription to stop you from feeling constantly drained: the Positive Energy Program created by Judith Orloff, M.D.

No singer has been more mythologized and more misunderstood than jazz legend Billie Holiday, who helped to create much of the mystique herself with her autobiography, Lady Sings the Blues - and this authentic biography sets the record straight. Donald Clarke was given unrivaled access to a treasure trove of interviews from the 1970s with those who knew Lady Day in all stages of her short, tragic life - from her childhood in the streets and good-time houses of Baltimore, through the early days of success in New York and the years of fame, to her tragic decline.

This is the book Frank Sinatra failed to stop, the unauthorized biography of one of the most elusive public figures of our time. Celebrated journalist Kitty Kelley spent three years researching government documents (Mafia-related material, wiretaps and secret testimony) and interviewing more than 800 people in Sinatra's life (family, colleagues, law-enforcement officers, personal friends).

The Windy City isn't quite ready for Phoebe Somerville - the outrageous, curvaceous New York knockout who has just inherited the Chicago Stars football team. And Phoebe is definitely not prepared for the Stars' head coach Dan Celebow, a sexist jock taskmaster with a one-track mind. Celebow is everything Phoebe abhors. And the sexy new boss is everything Dan despises - a meddling bimbo who doesn't know a pigskin from a pitcher's mound.

For several years, time and circumstance have managed to separate Hallie Knight and her old friend Susan Trench. But when Susan disappears from her grandfather's seaside home on historic Topsail Island, it is Hallie whom Nicholas Trench calls for help. Wealthy, ill, and irascible, he refuses to believe that his beloved granddaughter and the heir to his fortune has been lost to him.

Molly Somerville knows she has a reputation for trouble. She did give away her $15-million inheritance, but, hey, nobody's perfect. Yes, Molly's happy about almost everything...except her long-term crush on the daredevil quarterback for the Chicago Stars. That awful, gorgeous Kevin Tucker, a man who can't even remember her name! One night, Molly's penchant for running into trouble runs her right into Kevin himself, turning her world upside down.

Fifty years after her death, Hollywood icon Marilyn Monroe still beguiles the world, her image enthralling millions. Many books have attempted to explain her allure and tell her story, but none has succeeded as well as this work by acclaimed biographer Donald Spoto. Spoto’s exhaustive research uncovers a conspiracy of silence, allowing him to present the facts, free from often-repeated myths and speculation. Granted access to more than thirty-five thousand pages of formerly sealed files containing letters, diaries, appointment books, and other intimate papers, he also interviewed nearly two hundred people who had never before spoken on record.