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Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Heris Serrano - formerly a commander in the Regular Space Service - must take whatever job she can get after her resignation under a cloud. What she can get is the captaincy of a rich old lady's space yacht...a rich old horsewoman, who has little liking for the military, and whose spoiled nephew Ronnie (and his equally spoiled friends) have been foisted on her after his folly embarrassed the family. Lady Cecelia's only apparent interest is horses - she intends to go fox hunting on the private pleasure planet of a friend of hers, Lord Thornbuckle.

Whether you want to transform your body, succeed in your career/business, radically improve your discipline, or eradicate bad habits, this book will give you a simple-to-follow blueprint to to be an effective achiever. Learn why motivation is only five percent of your success, the biggest motivational myths and how they block your success, the hidden dangers of most "motivational" books out there, and more.

They came from the sea: a former ship captain named Owen Bird who inherited a Texas ranch from his brother.... A former pirate named “Black Terrance” Malone, who has arrived in the once peaceful Rattlesnake Valley with a crew of sea dogs to do his dirty work. And dirty work it would be, as Black Terrance begins a campaign of thieving and threatening, even targeting Bird’s beautiful young niece. Into this storm rides the Loner — Conrad Morgan, son of the legendary gunfighter Frank Morgan.

Rejuvenates fear the backlash caused by bad drugs: They want nothing to interfere with their pursuit of long life - or the profit that comes from promising it to others. Neighbor states fear the aggressive expansion of the Familias Regnant, fueled by population growth and extended lifespan. Within the Regular Space Service, those who have received experimental rejuvenations fear they may have been intentionally given bad drugs.

In California, Frank Morgan nearly found a home. But now he’s pulled up stakes and hit the road again, aiming to reach the high desert of Arizona. For Frank, the plan changes when he steps into a saloon in a dusty boom town called Los Angeles. That’s where he learns that his nemesis, Val Dooley, has found a new business: the selling of young women into prostitution, with the victims as young as 12 years old and the survivors ending up drugged and beaten.

Esmay Suiza wasn't a member of a great Navy family like the Serranos. She'd had to make her way on grit alone, which meant it wasn't likely she'd ever make admiral and "hoist her own flag". Well, that was fine with her: All Esmay wanted was a secure berth where she could be part of something greater than herself, and otherwise just live her life in peace. But what we want or think we want from life and what we get are seldom the same - and one day, Esmay found herself in the middle of a space battle, and the senior surviving officer in a mutiny against a traitorous captain.

Broke and working as a tour guide in Germany, rootless Englishman Ted Mundy catches a glimpse of an old friend hiding in the shadows. A friend he thought was lost to him. A friend who took him from radical 1960s Berlin to life as a double agent. Now, decades later, the Cold War is over and the war on terror has begun. Sasha has another mission for them both, but this time it is impossible to tell the difference between allies—and enemies.

Preacher is on the move, joining a trail drive led by freewheeling adventurer Wiley Courtland. Wiley has good horses to deliver to the American Fur Company at Fort Gifford. An Indian war party, led by the cunning and ruthless Red Knife, has other plans. Furiously fighting their way to safety, the horse traders make it to Fort Gifford, where the beautiful wife of the fort’s commander makes a raid of her own, with the help of Preacher’s newfound buddy Wiley.

Joe Sunday has been a Los Angeles low-life for years, but his life gets a whole lot lower when he is killed by the rival of his crime boss-only to return as a zombie. His only hope is to find and steal a talisman that he learns can grant immortality. But, unfortunately for Joe, every other undead thug and crime boss in Los Angeles is looking for the same thing.

It is finished... Sweat dripping off her brow as the threads started long ago start to fuse together. It’s time to make plans, hide the truth, and get the HELL off her throne. But how to accomplish creating a federation when those coming together want to gut her empire? Anyone who understands the Queen Bitch knows she won't accept that condition without a fight. However, to accomplish meeting her love again in a system far away, she will accomplish the impossible. Her eyes start to glow red. No one will stop her from getting back to Michael.

Nik Wallenda is the face of the famous circus family known for performing crazy feats without safety nets. Nik is also known for his daring televised tightrope walks, including over Niagara Falls, the Grand Canyon, Times Square, and an active volcano. Nik is a seventh-generation member of the amazing Wallenda family and has been walking the wire since he took his first steps, but he had never experienced fear until a tragic accident in 2017.

Lt. Wayson Harris is one of thousands of clones born and bred to be the ultimate soldiers. But unlike the others, Harris is an outlawed model - one with independent thoughts and an addiction to violence. Presumed dead after his troops were massacred, Harris - who blames the U.A. for the slaughter - has gone AWOL as a bounty hunter. Still, it’s hard for a clone to overcome his conditioning, and Harris finds himself drawn back into the U.A.'s service by his mentor and creator, Fleet Admiral Bryce Klyber.

Everything God wants to give you, Satan seeks to steal. Why live in captivity when Jesus came to give you an abundant life? As a former SWAT cop, Pastor Phil Hopper offers a unique perspective on how to overcome the enemy of your soul. By knowing your enemy’s strategy, you will be equipped to live victoriously and not fall into Satan’s captivity. This book provides a fresh, unique, and highly relatable view at the adversary’s tactics, so you can always be one step ahead of the devil.

After being attacked by a demon in the one place he thought he was safe, Eric Carter has been killed, his soul sent to take its place as a stand-in for the Aztec god of death Mictlantecuhtli. But somebody on Earth isn't done with him, yet. Somebody with the power to bring him back from the dead. He doesn't know who, and worse he doesn't know why. Between an angry death goddess, family secrets steeped in blood, a Djinn who's biding his time, and a killer mage who can create copy after copy of himself, Eric's new life looks to be just as violent as his last one.

In his introduction, guest editor S. A. Cosby observes that writing short stories is “a special skill that combines brevity with wit and cleverness and the hint of the existential malaise that imbues crime fiction with its gravitas.” The stories in this collection overflow with gravitas in the most unexpected ways: a cryptic note left on a windshield, a murder for hire meets a game of Mouse Trap, a swipe right on a dating app goes horribly wrong.

Deep in the Bavarian forest, archaeologists unearth a medieval human skull with a brick stuffed in its mouth. When Annja Creed catches wind of the strange discovery, the TV host and archaeologist rushes to join the dig. But the superstitious locals are furious, fearing the excavation has angered one of the chewing dead - those who rise from their graves to feast on human flesh and blood. And soon she and her colleagues are facing down violent mobs and death threats. As far as Annja is concerned, though, the vampire myth is a load of bunk. Then a child goes missing.

Working on a dig on the southern coast of India, the last thing Annja Creed expects is to be hit by a tsunami. Or to strike archaeological gold. But that's exactly what happens when several objects wash ashore in the storm. The relics carry unfamiliar markings that hint at a legendary city. Excited by the prospect of discovering a culture believed lost to civilization, Annja embarks on a perilous journey deep into the heart of danger.

Duff MacCallister has just returned from a trip back to his native Scotland - more determined than ever to build a new future in Chugwater Valley, Wyoming. But Duff will do it his way, buying up a herd of rare Scottish black angus from the Kansas City market. He can’t know that his dream is threatened by a man driven by one desire: to take other people’s money and other people’s lives.

It’s been two years since Dinah Collins left the NYPD in disgrace, forced out for digging too deeply into the sudden disappearance of a fellow cop - her brother, Danny. Now, scraping by as a PI, Dinah is hired to find a young woman, Lucy Fisher, who vanished on Halloween, last seen wearing a creepy costume. As she pursues a deadly trail of clues, Dinah will find she’s faced with a terrible choice: If she can only save one person, Danny or Lucy, who will it be?