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Today’s consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn’t just about being a department or a policy; it is about creating a culture where customers can’t wait to do business with you, and are excited to refer their friends to you as well. This book’s characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.

Sophia woke one morning with her home in flames and her life as she knew it, forever changed. Her soul-mate was gone and all she had left were letters and clues from him urging her to never stop growing, to never forget the lessons that he taught her about living in the wilderness. An extraordinary story about learning how to live again with the most basic of supplies and a desire to prove to herself that she can survive on her own.

Do you make up excuses instead of doing what it takes to achieve your goals? How many times have you created a story in your head why you shouldn’t be trying something new and challenging? Are you familiar with that drunk monkey whispers in your ears and keeps you from getting what you want? Now it is time to slap the drunk monkey off your shoulder and take ACTION!

Based on extensive multi-year empirical research, The Pragmatic Optimist addresses what it takes to be a leading light in the darkest hours of a business or economic crisis. Using real-world case studies, you will discover how to avoid the common cognitive and behavioral traps to which all leaders are most susceptible in the heat of a crisis. Finally, you will acquire the necessary insights to develop pragmatic optimism—a winning hybrid mindset—and practice its six results-oriented strategies for success even under extreme conditions.

If you think her only options are parenting and abortion, this book is for you. American adoption is nothing like it used to be. Those forced, secret adoptions hurt women and their children. Thankfully, adoption in the US has changed dramatically. If you never thought about suggesting adoption, (and never thought you would!), this book is for you.

Embark on The Journey Called You, a transformative guide to self-discovery and acceptance. Leadership coach Dr. Julie Donley takes you on an inward exploration, revealing how emotional intelligence begins with deep self-awareness. You'll learn to honor your unique gifts, release limiting beliefs, and craft a life aligned with your highest self.

Our current ecosystems demand many changes. Humanity is facing multifold challenges by the mid-21st Century. So, what does leadership mean for the current generations rising to responsible roles not just in the corporate workplaces but in government, educational systems, business communities, and all levels of society? My goal for this book is to address women of all generations to participate in collaborative ways to raise and create conscious leaders of tomorrow.

Whether you're suffering from a chronic illness or simply seeking optimal well-being, this compassionate guide is tailored to those in search of effective solutions. It's not just a book; it's a roadmap to radical healing and profound self-discovery.

The Hall of Records can be used to gain insight and understanding, to access past lives, and to gain guidance on one's life path. Using this comprehensive workbook you will experience how the Hall of Records and Law of Free Will can be harnessed to overcome obstacles and achieve personal goals. It offers practical advice and techniques for making conscious choices and taking control of one's life. When accessed, the Records allow individuals to tap into their own personal history and gain insights into their lives, relationships, and purpose.

Can we gain renewed insight from ancient systems and discover tools to lead a balanced life of joy and authenticity today? Can we become sovereigns of our own selves? Yes! And Reign: A Guide to Ruling Your Inner Kingdom of Self with Grace, Power, and Authenticity is your manual to do just that!

As a business leader, you need this answer to find your best-fit clients, engage employees, secure partners and win investors. In this trailblazing book, storyteller Paul Furiga reveals the importance of your Capital S Story to drive these results. Finding Your Capital S Story shows how our brains are hard-wired to remember stories and use them to eliminate 21st-century information overload and digital clutter. Even before we had written language, we shared stories and now, thanks to MRIs and other scientific tools, we can prove the power of storytelling.

Discover the golden pearls that help create a harmonious work-life balance, paving the path for both true happiness and prosperity. Your first step towards mastering life's challenges begins with investing in this book.

In Everyday PR: Harnessing Public Relations to Build Relationships, Brands & Businesses, Rubel draws upon her deep experience in all aspects of PR to help business owners, corporate executives, marketing professionals, and communications students of all types identify and capitalize on opportunities to grow their businesses.

This is a book about a journey that began with a parent and a child and the powerful natural connection between them, singular in its fierceness, instinctive protectiveness, and potentially one of the deepest forms of love. I hope to reveal to you how I found an innovative way to parent my child so he would experience an extraordinary life, and to show you how you can do the same.

Gary walks the listener through the steps of Andrea Lane, the VP of Manufacturing at Juggernaut Industries, as she tries to save her company from looming disaster. By listening to this short novel, you will experience, "first hand" the struggles she goes through to make massive change in a very short period of time. Sit in on the conversations she has with other managers, her supervisors, and the front line employees. Experience all the pains, angst, tears, and the joys of interacting with her coworkers and employees.

In Does Change Have to Be So Hard, Dr. Julie Donley—a nurse, coach, and survivor of major life upheavals—shows that it’s not the change itself that’s hard, but the hidden barriers we bring to it: Habits, Attachments, Resistance, and Discouragement. Through personal stories and hard-won wisdom, Donley helps you recognize and dismantle these blocks so change becomes not only possible—but empowering.

On November 3, 2022, Mark and Mary Kay Liston went to the ER to treat a nasty cough that Mark had picked up. After hours, the doctor entered the room and gave Mark the somber diagnosis of lung cancer, indicating a ping pong-sized lump in his lung. To Mark, who was a healthy, lifelong non-smoker, the diagnosis was both shocking and confusing. In the following seventy-six days, the author journaled and wrote notes down on all his daily medical interactions, doctor and hospital appointments, and medications given.

In a world where distractions abound and time seems to slip through our fingers, finding meaning and direction can feel like an insurmountable challenge. Live with Purpose: A Guide to Intentional Living offers a beacon of clarity in the chaos, providing listeners with the tools and insights needed to lead a life of intention and fulfillment. This transformative guide explains what it means to live with purpose, exploring the key principles that can help anyone design a life that is both meaningful and rewarding.

Consumer protection advocate Ralph Nader praised Solved! Curing Your Medical Insurance Problems: “Who hasn’t been bewildered and outraged by lengthy, inscrutable medical bills and the tricky ways of the health insurers? …. Learn what to watch out for in this volume by authors who know the inside ways of sellers who try to take you to the cleaners.” Some say, “You get what you pay for.” If only this were true! Too often, consumers find themselves paying much more than they expected, getting much less than they bargained for. Medical care is no exception.

The Lightbulb Moment is your guide to navigating the complex world of personal growth and resilience. This book compiles profound insights and practical advice from ten seasoned experts across diverse fields of self-help, each sharing their unique strategies for overcoming life’s obstacles and achieving personal excellence. Whether you’re seeking to enhance your mental health, boost your financial situation, or cultivate a robust entrepreneurial spirit, The Lightbulb Moment empowers you with the tools to thrive in every aspect of life.