Résultats lu par "Kenneth Blanchard" dans Toutes les catégories

We've been told all our lives that whether you win or lose isn't important; it's how you play the game that matters. This is true in sports, business, or any other endeavor. But how you "play the game" has a lot to do with its outcome. And a good coach - one who places respect and conviction above popularity, who is firm yet open to the players' individual needs - can inspire their team to greatness, whether it is a football team, a work group, a committee, or a family.

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business...