Behavior Change

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...

Uncover the five key questions that can change everything about your decision-making process and rewrite the story of your life...one decision at a time. Our decisions don't just affect our present circumstances; they radiate into our future. Most of the time, it's impossible to know what will...

Before Larry Jones became a successful businessman, he had to overcome some of his own battles. Growing up as an abused child, he struggled with defining his identity, which led to lots of fighting and a harsh tongue. As a single father, Larry suffered a divorce, being broke, homelessness, divisive co-parenting, and PTSD. He imparts his knowledge through his journey of hardship and lessons learned, perfect examples of how anyone can withstand the challenges of life.

Your loved one begins drinking to the point of no return once again. A fight ensues, words are exchanged and it is another miserable episode of nagging and pleading and promises to refrain from ever returning to this point. Does this sound familiar? If this is the picture that represents your life, then it is time to enact an alternative to the repeated efforts of trying to make him or her quit this behavior. What if it were possible to alter your reaction to your loved one's drinking?

Transform your habits and unlock the science behind personal growth with our book, "Peak Performance." This isn't just a guide; it's your passport to a life of continuous improvement and excellence. Why Choose "Peak Performance"? Scientific Insights: Explore the cutting-edge science behind habits and behavioral change, grounded in psychology and neuroscience.

The only thing you can rely on in today’s workplace is uncertainty. Between mergers and acquisitions, layoffs and team shuffles, pandemics and recessions, only the nimble survive. Change on the Run is your secret weapon to navigating it all. Change on the Run provides a laser-focused guide to navigating your way through disruption, without any time-consuming fluff or theory. Change-management expert Phil Buckley gives you 44 tried-and-true survival strategies for responding to transitions and disruptions as quickly as possible.

Named a Best Book of 2019 by NPR “How might we mitigate losses caused by shortsightedness? Bina Venkataraman, a former climate adviser to the Obama administration, brings a storyteller’s eye to this question. . . . She is also deeply informed about the relevant science.” —The New York...

Foundations is an eight-week goal-setting, accountability, and motivational program tailored to your individual needs, and it will give you the strength to accomplish anything you set your mind to. You have the power to take control of your life and accept no less than you deserve. Foundations will give you the tools to make your life anything and everything that you want it to be.

The ultimate aim of this audiobook is to educate individuals, business owners, and corporate employees on how to incorporate healthier living into their daily lives so that they begin to live consciously. Helping others to identify their risk factors and educating them on how they can change simple things every day so they, too, can become healthier and happier.

“DiGregorio’s storytelling is pitch-perfect; narrative and nursing, she understands, come from the same place and both are concerned with a deep understanding of character and plot….This is a brilliant book, and DiGregorio is a beautiful writer. Taking Care deserves to be on the reading...

There are two kinds of managers in the world, those who have supervised non-team players and those who will. Those who have had this experience know how a non-team player can single-handedly kill a team’s productivity, focus, and morale. Most managers are woefully unprepared to work through these situations but it doesn’t have to be that way.

In the thought-provoking tradition of Steven Pinker’s Enlightenment Now and Yuval Noah Harari’s Homo Deus, a fascinating and reassuring look at the philosophy, psychology, and practice of optimism, and why being optimistic is a moral obligation—even in the face of seemingly insurmountable...

Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done.

Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools...

In her first book, What Your Customer Wants and Can't Tell You, author and behavioral economics specialist Melina Palmer, applies the science of behavioral economics to unlocking what is behind customer decisions. Behavioral economics combines elements of economics and psychology to understand how and why people behave the way they do in the real world. Now, in her sequel, What Your Employees Need and Can't Tell You, she offers a highly actionable roadmap for business executives and managers faced with the task of instituting successful organizational change.

Change is hard. But not if you know the five-step formula that works whether you're trying to stop smoking or start recycling. Dr. John C. Norcross, an internationally recognized expert, has studied how people make transformative, permanent changes in their lives. Over the past 30 years, he and his research team have helped thousands of people overcome dozens of behavioral ailments. Now his cutting-edge, scientific approach to personal improvement is being made available in this indispensable guide.

The image of modern corporations has been shaped by a profits over people approach, but we are at a point where business must take the lead in healing the crises of our time. The Healing Organization shows how corporations can become healing forces. Conscious Capitalism pioneer Raj Sisodia and...

The Age of Influence is an essential guide for marketing professionals and business owners who want to create and implement a highly effective, sustainable influencer marketing plan in order for their brands to succeed. We are amid an unprecedented digital transformation and tapping into this...

Peter Bregman, author of the Wall Street Journal bestseller 18 Minutes, offers strategies to replace energy-wasting, counter-productive habits that commonly derail us with truly effective ones. The things we want most—peace of mind, fulfilling relationships, to do well at work—are...

Inspirational and creativity. That’s what this book is!