Behavior Change

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...

Change is hard. But not if you know the five-step formula that works whether you're trying to stop smoking or start recycling. Dr. John C. Norcross, an internationally recognized expert, has studied how people make transformative, permanent changes in their lives. Over the past 30 years, he and his research team have helped thousands of people overcome dozens of behavioral ailments. Now his cutting-edge, scientific approach to personal improvement is being made available in this indispensable guide.

No more ""forbidden foods"" or monotonous meals—The Volumetrics Eating Plan will revolutionize the way you think about managing your weight. Quit ""dieting"" for good. Feel full on fewer calories. Lose weight and keep it off while eating satisfying portions of delicious, nutritious foods. The...

In existence for decades, ERGs originated out of affirmative action policies and have evolved into powerful sources of employee activity and engagement. Organizations can leverage ERGs to support business goals, but ERGs can also play a critical role in creating a more inclusive work environment for marginalized individuals.

Your loved one begins drinking to the point of no return once again. A fight ensues, words are exchanged and it is another miserable episode of nagging and pleading and promises to refrain from ever returning to this point. Does this sound familiar? If this is the picture that represents your life, then it is time to enact an alternative to the repeated efforts of trying to make him or her quit this behavior. What if it were possible to alter your reaction to your loved one's drinking?

Starting with the publication of their seminal bestseller, Future Shock, Alvin and Heidi Toffler have given millions of readers new ways to think about personal life in today’s high-speed world with its constantly changing, seemingly random impacts on our businesses, governments, families and...

Transform your habits and unlock the science behind personal growth with our book, "Peak Performance." This isn't just a guide; it's your passport to a life of continuous improvement and excellence. Why Choose "Peak Performance"? Scientific Insights: Explore the cutting-edge science behind habits and behavioral change, grounded in psychology and neuroscience.

The only thing you can rely on in today’s workplace is uncertainty. Between mergers and acquisitions, layoffs and team shuffles, pandemics and recessions, only the nimble survive. Change on the Run is your secret weapon to navigating it all. Change on the Run provides a laser-focused guide to navigating your way through disruption, without any time-consuming fluff or theory. Change-management expert Phil Buckley gives you 44 tried-and-true survival strategies for responding to transitions and disruptions as quickly as possible.

From the award-winning author and Financial Times columnist Elizabeth Uviebinené, a fundamental rethink of how we work and live. Because if we're going to really benefit from the radical shift of 2020, we have to rethink how we fit into an ecosystem. Elizabeth started with a simple desire to explore our relationship with work, and how it was impacting our lives.

“More than ever before, this is the book our economy needs.” – Dr. Rajiv Shah, president of the Rockefeller Foundation “Unwilling to settle for easy answers or superficial changes, O’Leary and Valdmanis push us all to ask more of our economic system.” – Senator Michael F...

How do you instill godly virtues in kids who live in a "me-first" world? Encouraging you to model positive behavior for your kids, Korie Robertson identifies nine specific traits and provides biblical insights to help you train up your children in the way they should go. As stars of the hit...

Foundations is an eight-week goal-setting, accountability, and motivational program tailored to your individual needs, and it will give you the strength to accomplish anything you set your mind to. You have the power to take control of your life and accept no less than you deserve. Foundations will give you the tools to make your life anything and everything that you want it to be.

The ultimate aim of this audiobook is to educate individuals, business owners, and corporate employees on how to incorporate healthier living into their daily lives so that they begin to live consciously. Helping others to identify their risk factors and educating them on how they can change simple things every day so they, too, can become healthier and happier.

This audiobook teaches practical positive discipline strategies that improve child behavior without punishment-heavy parenting or constant power struggles. You’ll learn how to set clear expectations, use positive reinforcement the right way, and communicate so your child actually listens—even in public, even during tantrums.

There are two kinds of managers in the world, those who have supervised non-team players and those who will. Those who have had this experience know how a non-team player can single-handedly kill a team’s productivity, focus, and morale. Most managers are woefully unprepared to work through these situations but it doesn’t have to be that way.

The digital age will raise the question of how we humans will stay relevant in the workplace. To stay relevant, we have to be able to excel cognitively, behaviorally, and emotionally in ways that technology can’t. Professor Ed Hess believes that requires us to become hyper-learners: continuously learning, unlearning, and relearning at the speed of change.

A provocative exploration of how humans are wired to seek short-term success at the expense of long-term survival—an evolutionary “glitch” that explains everything from toxic workplaces to climate change “Essential reading . . . a lively, ultimately hopeful examination of how...

Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools...

Uncover the five key questions that can change everything about your decision-making process and rewrite the story of your life...one decision at a time. Our decisions don't just affect our present circumstances; they radiate into our future. Most of the time, it's impossible to know what will...

'If you're curious about what a life without alcohol might look like, then this is the book for you. An optimistic, non-judgmental guide to asking the right questions, and finding the right answers.' Clare Pooley, author of The Sober Diaries Have you ever said to yourself, 'I'm not going to...