Business Conflict Resolution

As a manager you have to make decisions - from daily choices about team priorities to deciding which long-term innovation projects to pursue. But most decisions don't have a clear-cut answer, and assessing the alternatives and the risks involved can be overwhelming. You need a smarter approach to making the best choice possible. The HBR Guide to Making Better Decisions provides practical tips and advice to help you identify the problem, evaluate your alternatives, select the right path forward, and follow through successfully.

Toxic workplaces take all kinds of forms—whether it's a narcissist boss who belittles and bullies, colleagues who backstab and gaslight, "work friends" who drain you with endless complaining, or a culture of overwork and burnout. It can feel impossible to know whether to speak up and when to keep your head down. Do you try to address it head-on, go to HR, or play office politics? The HBR Guide to Navigating the Toxic Workplace will help you set boundaries and change what you can while helping you maintain your mental health and your self-respect in some of the toughest situations at work.

This audiobook teaches how to use behavioral conditioning techniques to extinguish unwanted behaviors such as bullying or harassment in the workplace. This program will discuss the science of behavioral conditioning so you can better understand the harassment dynamic and why retaliation occurs so that you can understand what has to happen to make it stop.

Uma das mais importantes obras da área de negócios, Como chegar ao sim já ajudou milhões de pessoas a adotar uma forma mais inteligente, amistosa e eficaz de negociar. Baseado no trabalho do Projeto de Negociação de Harvard, ele oferece um método direto e prático para obter acordos que satisfaçam todas as partes envolvidas. As dicas e técnicas são acompanhadas de exemplos reais e podem ser aplicadas a qualquer situação, não importa se você estiver pedindo um aumento, lidando com problemas familiares, resolvendo questões de negócios ou buscando evitar uma guerra.

Start building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

Just one of these decisions can alter the course of a person’s life. What if you decided to master them all? Explore the seven decisions for success first introduced in the New York Times bestselling book The Traveler’s Gift, learning how you can turn life around—no matter how hopeless it...

Mediation: Negotiation by Other Moves brings decades of critical analysis and experience that the authors tested worldwide in international organizations, governments, NGOs, universities, and corporations. You will understand mediation better and its significance in your personal and professional life. You will be able to develop a flexible mindset and a broad outlook to achieve sustainable outcomes.

s much about "speaking in public" as it is about "public speaking, " Talking with Confidence for the Painfully Shy can help even the most shy person speak up and speak out in any business or social situation...

How to Read a Person Like a Book teaches listeners how to understand the strangers, friends, work colleagues around them by reading their body language...

John C. Maxwell shows how the best leaders in any organization learned to be successful by having a good mentor. Through this essential and easy-to-read reference book, international leadership expert John C. Maxwell gives you the bottom line on mentoring--what it is, why you should do it, and...

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Mediation—a world where conflict leads to honest communication, healed wounds, and win-win solutions. Or is it? That depends on what you mean by mediation! If you’re confused by the conflict resolution process known as mediation, and all its many meanings, look no further. In The Mediator’s Approach: Five (and a Half) Paths Through Conflict, you will learn the theory, goals, and practices of five (and a half) of the main approaches practiced by mediators today.

Dialogue provides practical guidelines for one of the essential elements of true partnership--learning how to talk together in honest and effective ways. Reveals how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to...

New and revolutionary ideas and perspectives on the central management issues of tomorrow by the man Warren Bennis calls ""the most important management thinker of our time."" In this major new work, Peter F. Drucker discusses how the new paradigms of management will change our basic assumptions...

Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done.

A bully for a boss makes life absolutely terrible. Do you work for a boss that bullies you around? Do you feel fed up, exhausted, helpless, or powerless at work? You can gain back your power, your dignity, and your work life. And this book shows you how.

Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever. What has been missed in much of the literature of the past 30 years is that negotiations in organizations always take place within a context - of organizational culture, of prior negotiations, of power relationships - that dictates which issues are negotiable and by whom.

Creating a great business plan is the first and most vital step to business success. Business Plans For Dummies, 2nd Edition, offers quick, easy solutions for all your planning dilemmas. Packed with the latest tips and advice, this fun, friendly resource will help you launch your company with...