Business Difficult

“We need to talk.” Nobody wants to hear it, and no one should ever say it. So stop! It’s the worst way to begin a serious conversation, especially when you need something from the other person/s – their cooperation, their agreement or commitment, or a change in behavior.

Take Control draws on 23 years of experience working with adolescents and adults who had difficulty controlling their emotions, engaged in negative behavior including drug addiction and criminal behavior, and those who were developing and/or struggling with mental health issues. This audiobook will show you how to take back control of your life by learning how to overcome difficult emotions (including stress), replace problem behavior with new behavior, overcome addictions, and change your negative thinking.

The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.

This is the book every sales manager wishes they had - before they accepted the job. The advice within acts as a 24/7 coach for beleaguered sales leaders dealing with perplexing dilemmas.

Managing Brilliant Jerks provides resources to help you work more effectively with difficult leaders. As you listen, you’ll find detailed information on the flow of coaching sessions, sample correspondence to use with key stakeholders, and questions that encourage you to reflect on the issues presented in each chapter. The story of Peter will clarify for you the complex processes at work in the mind of an abrasive leader—and empower you to forge a productive and cooperative relationship with the brilliant jerks you encounter.

Amy Gallo identifica ocho perfiles de compañeros de trabajo que son difíciles y nos ofrece diversas estrategias adaptadas para tratar constructivamente con cada uno de ellos. Saber cuál es el camino correcto no es fácil, pero Gallo nos brinda una perspectiva crucial sobre cómo las relaciones en el trabajo realmente importan, así como la compasión, el estímulo y las herramientas útiles para prevalecer en tu trabajo sin necesidad de cambiar.

Simple reminders and new ideas for any man who is eager to navigate the obstacle course of his own words. On any given day, a man is faced with situations that demand a response. He runs into a friend who was recently fired . . . His date can’t seem to pry herself away from a texting...

There is no doubt that we are all living in difficult times. With uncertainty around politics, the economy, our environment and now public health, it's easy to feel overwhelmed and powerless. Information. In today’s uncertain world we are all susceptible to crises of confidence. In these difficult times, it is easy to retreat into ourselves in an effort to hide from the negativity and block out the world around us.

Podemos permitir que as circunstâncias da vida nos endureçam, deixando-nos cada vez mais cheios de medos e ressentimentos, ou podemos nos tornar mais abertos em relação ao que nos assusta. Nós sempre temos escolha. Na maioria das vezes, tentamos nos proteger através da raiva, do ciúme, da inveja, da arrogância e do orgulho, mas não conseguimos vencer a incerteza e o medo com essas barreiras. Temos que aprender a nos relacionar com o desconforto usando outras ferramentas, como a bondade e a compaixão.

The Magnetic Advantage effectively breaks down the principles of hiring, motivating, and keeping the best people. The Magnetic Advantage is designed for business leaders aspiring to master their market, companies with high turnover and low employee engagement, the new business owner, and organizational leaders looking to attract top talent.

People who work for abusive employers suffer potentially severe health-endangering stress that gets worse the longer it continues. Many are driven to quit or are fired. Zen theory and tools offer a proven path to stress relief and can be adapted easily to the workplace. Zen buys time for workers to effectively pursue an internal complaint, find another job, or to collect evidence for a future unemployment compensation claim or lawsuit.

Troublesome co-workers making your life hell? As testified by a psychology professor, a psychologist, and an attorney, and recommended by best-selling author John Harricharan ( When You Can Walk on Water, Take the Boat) and others, with The Secrets of Dealing with Difficult and Annoying Co-Workers you will: discover how to instantly free yourself from the negative influence of irritating co-workers so you can enjoy your work life again...starting today.

Aprender a leer los indicios y señales para descifrar si esa mujer quiere ser tu novia o acostarse contigo es de vital importancia para usarlo a tu favor en el juego de la seducción y ligue con las mujeres, aquí aprenderás esto y mucho más…

The way we traditionally think about feedback, accountability, and performance management prevents us from being the kind of human beings we want to be. The emphasis on pressure, discipline, and controlling others is not comfortable. Traditional advice for giving feedback comes up short; we prepare and practice scripts that fail us. Too often we walk away feeling miserable without accomplishing what we had hoped.

When life hits hard, you hit back even harder! Begin the journey to enjoy your life on a whole new level. Unleash unforgettable pain and manifest healing in your life through faith. Receiving your healing starts now!

Communication is a very important aspect of life. We use it for a large portion of our daily activities and without it nobody gets very far in life. It's like the moment you visit a foreign country. When you don't know the language and everything seems alien and unknown, you begin to appreciate your native language. Communication requires our daily practice & development as it falls into our careers, our relationships, our financial lives, and our very happiness.

How you handle difficult situations in your workplace can determine whether your employees - and your boss - see you as an effective manager, or an average one who wilts under pressure. This program teaches powerful yet easy-to-remember methods for solving your toughest management challenges. Suitable for managers and supervisors.

You have to deal with difficult people all the time, including whiners and bullies. Whining is one of the most difficult behaviors to deal with. Get some perspectives on why whiners whine and what you can do to help yourself and them. In addition, you might be surprised to learn that some of the most brutal people are actually extremely sensitive inside. Get tips in this piece on how to help them take down their walls so your life can be a whole lot easier.

Do you want to know how to handle the difficult person in your life? Have you ever wondered why some people just drive you crazy and what you can do about it? Would you like to learn strategies to deal with difficult people and control yourself in conflict? How to Deal with Difficult People teaches you about common difficult personalities. Then it gives you strategies for how to handle each of these personality types, whether in your family or at work. You'll also learn how to handle your own emotions and stress levels, so you can handle these difficult people.

In the demanding field of customer service, encountering difficult or abusive customers is an inevitable challenge. Alexandra Cahill's "How to Handle Abusive Customers" serves as a comprehensive guide, offering a wealth of practical strategies to effectively navigate these challenging interactions. This book is an invaluable resource for customer service representatives, retail workers, call center employees, and anyone who regularly engages with customers.