Business Intelligence

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Filled with logical yet counterintuitive answers to ordinary and extraordinary problems - whether it be buying a new home or pivoting a failing business model - Mudd's HEAD (High Efficiency Analytic Decision-making) methodology provides listeners with a battle-tested set of guiding principles that promise to bring order to even the most chaotic problems, all in five practical steps.

Artificial intelligence touches nearly every part of your day. While you may initially assume that technology such as smart speakers and digital assistants are the extent of it, AI has in fact rapidly become a general-purpose technology, reverberating across industries including transportation, healthcare, financial services, and many more. In our modern era, an understanding of AI and its possibilities for your organization is essential for growth and success. Artificial Intelligence Basics has arrived to equip you with a fundamental, timely grasp of AI and its impact.

Milionário do Conteúdo IA é o seu roteiro para criar conteúdo que converte e viraliza. Você pode escolher uma abordagem de alto volume, uma rota de qualidade premium ou encontrar seu ponto ideal em algum lugar intermediário. Em seguida, você transformará o conteúdo gerado por IA (texto, imagens, vídeos etc.) em uma fonte de renda sustentável, sem sacrificar sua integridade ou produzir conteúdo abaixo da média.

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

Generative AI: The Insights You Need from Harvard Business Review will help you understand the potential of these new technologies, pick the right Gen AI projects, and reinvent your business for the new age of AI.

Almost eight million people across the United States and Canada tune in to John Tesh's syndicated show each week to hear him warmly impart "intelligence for your life"—tips on how to earn your boss's trust, fight jet lag, get out of debt, find your life's calling or even discover the power of prayer. As one major city newspaper referred to him, "He's like Oprah, but without the edge." With his staff of 10 full-time researchers, Tesh has uncovered a wealth of practical information and life-changing choices. He now combines that knowledge with some incredible personal experiences for this book.

In a world where AI is revolutionizing every industry, there's a thin line between those who thrive and those who fall behind. This exclusive three-audiobook bundle is your access key to the AI winners' club. This isn't just about “using ChatGPT and AI”—millions of people do that. It's about mastering it completely, turning it into a money-making machine that works 24 hours a day, 7 days a week, even while you sleep.

Este libro es para cualquiera que sienta la necesidad de reinventarse, de volver a participar o de mantener la curiosidad en un panorama que se transforma rápidamente. Ya sea que sea un jubilado que busca ingresos complementarios, un aprendiz de por vida hambriento de un nuevo desafío o alguien decidido a no quedarse atrás por la ola digital, estas páginas son para usted. Encontrará métodos prácticos y procesables, la mayoría de los cuales solo requieren su tiempo y creatividad, y descubrirá cómo la inteligencia artificial puede ser tanto un motor como un socio en sus nuevas empresas.

Whether you’re negotiating a contract with a supplier on the other side of the world, managing an increasingly diverse workforce, or expanding your business across borders, developing and applying cultural intelligence, or CQ, this classic resource provides you with the adaptability you need to motivate, negotiate, and accomplish results with anyone, anywhere. David Livermore, founder of the Cultural Intelligence Center and professor at Boston University, has detailed the four CQ skills that are proven to maximize your leadership success in today’s diverse global business environment.

A Wharton professor and tech entrepreneur examines how algorithms and artificial intelligence are starting to run every aspect of our lives and how we can shape the way they impact us.

Jeff Hawkins, the man who created the PalmPilot, Treo smart phone, and other handheld devices, has reshaped our relationship to computers. Now he stands ready to revolutionize both neuroscience and computing in one stroke, with a new understanding of intelligence itself.

Would you like to improve your relationships and learn how to recognize the triggers behind your emotions? Would you like to learn how to manage your reaction to those emotions? Do you think it's time you start developing leadership skills? Then, this is an audiobook for you! Emotional Intelligence: Why it is Crucial for Success in Life and Business - 7 Simple Ways to Raise Your EQ, Make Friends with Your Emotions, and Improve Your Relationships explains how seven simple, daily practices can change the way you relate to others.

In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.

A vital blueprint for organizations that want to thrive in the competitive fray, Business Analytics for Managers presents a sustainable business analytics (BA) model focusing on the interaction of IT technology, strategy, business processes, and a broad spectrum of human competencies and organizational circumstances.

'As AI continues to evolve, one of the most talked-about and impactful advancements across industries is Agentic AI. But what exactly is Agentic AI, and why does it matter so much to businesses and individuals right now?' Agentic AI goes beyond simply automating tasks. It can plan, make decisions, take action, and adapt to new information. AI agents are capable of collaborating with other agents, systems, and people—reshaping how work gets done and how value is created. The rise of these digital workers will have a profound effect on industries, roles, and organizations of all sizes.

This book explains how you can use emotional intelligence to become more confident at work. You'll learn how to correct what is holding you back, how to overcome imposter syndrome, and when feeling too self-assured can actually backfire.

ChatGPT Side Hustles 2025: 101 Insanely Easy Passive Income Businesses You Can Launch with AI (Even If You Have No Experience) is your ultimate blueprint for launching profitable, low-effort side hustles using the world's most powerful AI tools. Whether you're looking to escape the 9-to-5, build multiple streams of income, or finally start that online business you've been dreaming about, this book hands you 101 real, actionable business ideas that require little to no startup capital and zero tech skills.

Integrating AI into your business is key to your success… and if you don’t start incorporating it now, you’re going to be left behind. No matter what your experience or understanding is right now, you can harness the power of AI in your business… All you need is a strong foundation to build from – and you’re about to get everything you need to know to create it.

A call-to-arms about the broken nature of artificial intelligence, and the powerful corporations that are turning the human-machine relationship on its head. We like to think that we are in control of the future of "artificial" intelligence. The reality, though, is that we -- the everyday people...