Business Management Classes

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

How did Ford Motors use Lean development to pull off one of the most impressive corporate turnarounds in history? Largely by avoiding the mistakes that so many companies make when in a death spiral. They looked beyond manufacturing efficiency to change the very fundamentals of how they developed vehicles. In Designing the Future, Lean product development expert James Morgan and world-renowned Lean guru Jeffrey K. Liker reveal why so many companies have achieved only moderate success with Lean in operations, with a limited impact on their overall business.

Le leadership d'une personne engage son être. Y compris son être profond et ce que l'inconscient trame dans un silence relatif. Or chaque être s'identifie comme homme ou femme. Partant de l'idée que le leadership engage le masculin et le féminin, Dominique Baumgartner nous engage à développer la part manquante à notre identité pour retrouver la voie d'un leadership efficace et équilibré. Pour un exercice du pouvoir quillé dans les profondeurs de l’être.

Le 13 octobre 1960, Nikita Khrouchtchev lance à l'assemblée générale de l'ONU cette phrase d’un humanisme éprouvé : "Ce qui est à nous est à nous, ce qui est à vous est négociable." C'est montrer qu'en négociation on peut tomber sur des coriaces avec lesquels l'improvisation talentueuse ne suffira pas. Il faut toujours être prêt à négocier mais jamais négocier sans être prêt. Comme M. Jourdain faisait de la prose, chacun négocie chaque, parfois sans même y prêter attention.

Ce cours, inspiré par l'étude des capacités de leadership extraordinaires de Steve Jobs, s'appuie sur vingt-cinq ans de collaboration au sein et avec Apple. Il repose aussi sur l'approche intégrale, peu connue en France, mais qui inspire très largement les dirigeants de la Silicon Valley. Cette approche utilise des perspectives multiples, potentiellement contradictoires pour rendre compte de la réalité. Elle fournit un cadre très efficace pour penser le leadership individuel et collectif au sein d'une entreprise en définissant les cinq niveaux de leadership.

Club Wealth’s World Class Administrative Assistant book is meant for administrative assistants who want a guidebook specific to working with a real estate agent or team.

As organizations strive to do more with less, many are turning to Lean methodology, which is based on the same techniques that propelled the legendary turnaround of Japan's industrial sector after World War II. Few leaders, however, understand that the real secret behind Lean is a comprehensive approach to management that differs significantly from what is taught in business school. The Lean CEO reveals the true power of Lean through in-depth interviews with CEOs who have gone beyond tool adoption and established Lean as a corporate-wide management system.

Change for Good is a new system for making social change through business that reflects Paul’s experience over the last 35 years. One of the core principles of Change for Good is including people with lived experience of social problems in identifying promising solutions and collaborating to bring these solutions to life. This methodology can create impactful and sustainable social change in society in ways that aren’t possible when executives make decisions in their boardrooms that are intended to impact the lives of vulnerable people.

Classroom management is one of the most daunting challenges a substitute teacher faces, and this audiobook is designed with that in mind. Focusing specifically on the classroom management aspect of substitute teaching, it teaches a specially designed classroom management system for elementary classrooms that is the product of the author's eight years of professional experience as a substitute teacher.

Do you want to become a better manager? Do you want to improve your leadership skills? This audiobook will help you master core management skills, it is designed for complete beginners, it will help you overcome challenges that hold you back, and it will help you climb the ladder of success.

Whether you operate a neighborhood watering hole, manage a high-end gastro pub, or are looking to get into the bar business for the first time, this book will give you the know-how to put your establishment on the path to success.

The extraordinary breakthrough management program - heralded by GE, Motorola, and AlliedSignal - that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works.

Teaching is a passion before being a job. It’s chaotic, sometimes stressful, but when you have that fire inside of you, you know how incredibly rewarding having an impact on thousands of young lives can be. And how big of a responsibility that is. One you don’t want to fail. However, no matter how passionate or dedicated you are, if your classroom gets out of control, learning will be negatively impacted.

Pendant plus de 20 ans, Tatiana Brillanta travaillé pour le RAID, le service spécial d'intervention français. Sa mission ? Négocier, au nom de l'État, les affaires les plus délicates : prises d'otages, menaces de mort, attaques à la bombe ou terrorisme... Dans cette masterclass, Tatiana vous donne la clé pour réussir toutes vos négociations. Négocier votre salaire, discuter avec vos enfants ou avec un individu perturbateur... votre voix peut devenir un atout majeur et vous changer la vie.

Long considered the world's greatest thinker and writer on management, Peter Drucker's teachings continue to inspire leaders everywhere. From 1975 to 1979, author William Cohen studied under the Great Man and became the first graduate of his doctoral program. What Drucker taught him literally changed his life. In a matter of a few years, he was re-commissioned in the Air Force and rose to the rank of major general.

Dana Wright-Wasson, president of Take Action Inc. and renowned speaker, shares the components necessary for leaders to design an exceptional employee experience. Using design thinking, studies, and stories from more than 20 years of facilitating employee engagement within teams and organizations, Dana will show you how to develop your leadership strengths, recognize good ideas, and give voice to your teams. She also uses examples from admired global corporations that are creating real impact, including Zappos, Google, Netflix, and Mars, Incorporated.

Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service, and, hands-down, beat the competition. These companies outperform and disrupt their markets. Build It has found these rebels and the rule breakers. From small startups to global powerhouses, this book shows that courage, commitment and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader.

The underlying classroom management themes of accountability, maturity, independence, personal responsibility, and intrinsic motivation are all there and weave their way throughout the entirety of the book. Together, they form a simple, unique, and sometimes contrarian approach to classroom management that anyone can do. Whether you're an elementary, middle, or high school teacher, this book will give you the strategies, skills, and know-how to turn any group of students into the motivated, well-behaved class you love teaching.

In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.