Business Performance

With so many choices available to them today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

How to overcome stage fright and performance anxiety and perform at your peak - using NLP and visualization.

In today's fast-paced world, leaders need to move at speed. The rate of innovation and change in organizations and the challenges of impatient investors or shareholders mean leadership decisions must be quick, smart, and deliver real impact. Superfast provides cutting-edge inspiration and a host of exciting ideas about how to accelerate performance in an agile and thoughtful way, shedding new light on leading in a world which is fluid and uncertain. You'll learn the practical solutions to leadership questions which the most savvy global leaders employ.

In his work consulting to major corporations for more than 30 years, Gerald Kraines consistently hears that 60-70 percent of business organizations' potential effectiveness goes unrealized. He shares how to engage, align, and develop employees in order to leverage and encourage optimal performance and long-lasting results.

"Que faut-il faire pour devenir un vendeur de haute performance? Ce livre audio en révèle les secrets. "Les 8 meilleures pratiques des vendeurs de haute performance" sont comme une séance de coaching privée pour ceux qui veulent augmenter leurs ventes et créer une valeur durable dans leur entreprise. Quelle que soit votre activité, l'adoption de ce livre audio vous offrira des conseils efficaces et des stratégies simples qui augmenteront vos revenus et vous permettra d'atteindre votre plein potentiel. Huit pratiques à maîtriser pour devenir un vendeur de premier plan.

It is taken for granted in the knowledge economy that companies must employ the most talented performers to compete and succeed. Many firms try to buy stars by luring them away from competitors. But Boris Groysberg shows what an uncertain and disastrous practice this can be.

Revised and updated, the second edition of Leadership Coaching draws on the top coaching practitioners’ thinking and writing to present an in-depth understanding of the tools, techniques, and frameworks that can be used to enhance the coach/coachee relationship.

This life-transforming audiobook will teach you how to reprogram yourself in seven simple steps. The truth is that our daily life is governed by habits, not conscious choices. Fortunately, modern psychological science has discovered step-by-step techniques to change these habits. You analyze them using a specific procedure, tweak a few details, and boom! All of a sudden, you’re excited about going to the gym, and you automatically go to bed earlier, and you’ve given up smoking.

Mark Twain's lifetime spans America's era of greatest economic growth. And Twain was an active, even giddy, participant in all the great booms and busts of his time, launching himself into one harebrained get-rich-quick scheme after another. But far from striking it rich, the man who coined the term "Gilded Age" failed with comical regularity to join the ranks of plutocrats who made this period in America notorious for its wealth and excess.

In 12 Disciplines of Leadership Excellence, bestselling author and motivational expert Brian Tracy teams up with global learning expert Dr. Peter Chee to reveal simple, straightforward principles any business leader can use to make lasting positive changes in his or her organization.

In Put Happiness to Work, Karpinski draws on his deep experience at the intersection of business and psychology to lay out a step-by-step program that includes specific activities to enhance engagement and generate happiness at work. Utilizing existing work habits and meetings, these dynamic yet simple tools will hardwire effective changes into leaders' and employees' behavior, creating long-term, sustainable engagement.

Managing a sales team is one of the most important and challenging positions in a company, and it requires a unique set of skills. Unfortunately, many sales managers spend much of their day putting out fires, and moving from problem to problem. Their days consist of an overwhelming number of activities, including responding to urgent requests from their bosses, resolving customer issues and complaints, and dealing with disgruntled employees.

Managing a business is never easy, but you can turn the daunting job into something more bearable. Find out how with the help of this audiobook. This audiobook touches on many topics such as correcting mistakes, eliminating waste, generating ideas, and boosting employee morale. Sure, you can find plenty of free advice on how to carry out those tasks. However, it’s rare to encounter an approach that’s applicable to all of them. One of the best things about this audiobook is how it highlights teamwork.

No one is immune to these rocky economic times. Innovative businesspeople all over the country are adapting their organizational structures to survive, profit, and compete in today's unreliable market. The practical and relevant advice in Transformational Leadership: A Blueprint for Real Organizational Change by Randy Dobbs can be applied to major corporations and small businesses alike, as well as to nonprofits, universities, hospitals, and other institutions.

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

Many of us are striving to reach our full potential at work and beyond—to achieve our goals, rise to challenges, and connect well with others. But how can we develop our performance while also taking care of our well-being? The Performance Curve is a bold new holistic guide that effectively tackles this challenge, providing practical insights into how you can develop and sustain a productive and fulfilling life. This book explores not only how you can improve individual performance, but also how to build relationships and environments that bring out the best in others.

As humans, what sets us apart is that we can achieve extraordinary goals when we focus, collaborate, and continuously check on our progress. However, even in large companies, only seven percent of the people know their company's top goals. OKRs, objectives, and key results, are what Google and many other top companies have been using deeply immersed into their culture from the very beginning.

The 15 Commandments are essential pillars of success that create peak performance in sales. This is a no-nonsense, 15-point strategy for growing your potential as a sales professional.

Many medical professionals feel like they've been studying their whole life, through medical school, working as a registrar, and then specialist training, but despite all that study they feel like they have never learned how to run a successful business. They build a business around their medical skills, but despite their high level of medical achievement they feel like their finances, overall stress levels and personal life are suffering, and they don't know where to start to fix it.

Leaders have an unprecedented opportunity to overcome the great disconnect between employers and employees by inviting individuals to become part of something bigger than themselves—to belong. Belonging Rules gives leaders the tools, knowledge, and confidence to harness belonging to address the workplace’s most critical challenges.