Business Relationship Management

In this hands-on successor to the popular book The Trusted Advisor, you'll find answers to pervasive questions about trust and leadership - such as how to develop business with trust, nurture trust-based relationships, build and run a trustworthy organization, and develop your trust skill set. This pragmatic workbook delivers everyday tools, exercises, resources, and actionable to-do lists for the wide range of situations a trusted advisor inevitably encounters.

What if charisma could be taught? For the first time, science and technology have taken charisma apart, figured it out, and turned it into an applied science: In controlled laboratory experiments, researchers could raise or lower people's level of charisma as if they were turning a dial.

As this book shows, human beings are wired to care, and we can become more empathic with practice. Empathy increases dopamine, reduces stress, boosts self-esteem, heightens the immune system, and enriches our relationships. Empathy also improves business key performance indicators. This means that leveraging empathy on purpose can lead to better health, happier and more productive workplaces, and a more meaningful life. That's why empathy is our superpower.

Citing a wealth of research data and drawing on illustrative anecdotes, The Burnout Challenge shows how organizations can change to promote sustainable productivity. Christina Maslach and Michael P. Leiter provide useful tools for identifying the signs of employee burnout, most often exhaustion, cynicism, and ineffectiveness. They also advise managers on assembling and interpreting worker self-evaluation surveys, which can reveal workplace problems and potential solutions. And when it comes to implementing change, Maslach and Leiter offer practical, evidence-driven guidance.

There's an 80 percent chance you're poor. Time poor, that is. Four out of five adults report feeling that they have too much to do and not enough time to do it. These time-poor people experience less joy each day. They laugh less. They are less healthy, less productive, and more likely to divorce. In one study, time stress produced a stronger negative effect on happiness than unemployment. How can we escape the time traps that make us feel this way and keep us from living our best lives?

Emotional Magnetism is the self-help audiobook for people who want to improve their communication and connection in their relationships. Have you ever felt unheard or misunderstood? Maybe your partner just doesn't seem to get why some things are important to you. Or perhaps your boss is seemingly oblivious to half the things you've pointed out in the past week. You're not alone.

Becoming a success takes dedication, persistence, and resilience. Does your current state of mind reflect those qualities? Monitoring your own thoughts and making sure they align with the life you want is crucial for your long term success. These affirmations are designed to put you in an abundance mindset that helps you think about wealth and success in a positive way. Use this program to change your mindset from one of scarcity to one of wealth and abundance.

“Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people.”—Leonard A. Lauder, president, Estée Lauder Companies “Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it...

Don't waste a minute: 1,440 minutes. That's how many minutes there are in a day. How are you spending those precious minutes? Do you feel drained at the end of the day or look back and can't figure out where the time went? If you're not feeling fired up and fueled by your lists, Paula Rizzo, best-selling author and Emmy-award winning television producer, delivers the solution in Listful Living. You can learn to tap into your own productivity style to get more done; curate your list making to best serve the lifestyle you want to lead, and more.

Communicating with Mastery provides listeners with a rich treasure trove of frameworks and tools for leadership communication as developed and taught over the past decade at Stanford's Graduate School of Business. Designed for the business leader on the go, it provides you quick access to helpful approaches to vexing communication problems leaders face today in speaking and writing to various audiences.

Casey Jacox's debut book, Win the Relationship, Not the Deal, will teach you six common-sense strategies to overcome business adversity, improve your sales skills, and build more relationships, yielding you a growth mindset. Whether you're an athlete, business leader, salesperson, or coach, this book is for you! His no-nonsense, at times comical approach, will help you improve self-awareness, learn to ditch your ego, and find simple ways to win more relationships, resulting in profound, personal, and professional business success!

Vous êtes nombreux et nombreuses, déjà entrepreneurs ou startuppers et startuppeuses à avoir besoin d'accompagnement. Si vous êtes employés, ce sont les envies d'ailleurs qui vous poussent à vous documenter et à réfléchir à comment passer à l'étape d'après. Vous êtes en recherche constante d'infos sur le sujet et vous vous nourrissez de vidéos, d'articles, de podcasts etc. Et il faut dire qu'il y a de quoi se nourrir !

Why are some people more successful in business than others? Why do some businesses flourish where others fail? Renowned business speaker and author Brian Tracy has discovered the answers to these profoundly puzzling questions. In this eye-opening practical audio guide, he presents a set of principles or "universal laws" that lie behind the success of business people everywhere.

Everyone has heard the statistics...75 percent of people today describe their lives as “very stressful” and with the pace of change and globalization, almost everyone predicts it’s just going to get worse. In his fourth book, psychologist Dr. Bill Crawford addresses this problem by first explaining why this level of stress and frustration is so prevalent, and then why so much of the advice about how to deal with these problems will never work.

¿Qué diferencia a quienes hacen algo especial en la vida de quienes no lo hacen? Fuera de serie explora las curiosas historias de los grandes jugadores de fútbol; bucea en la peculiar infancia de Bill Gates; busca qué convirtió a los Beatles en el mejor grupo de rock; y se pregunta qué distingue a los pilotos que estrellan aviones de los que no. A través de su viaje por el mundo de los «fuera de serie», los mejores, los más brillantes y famosos, nos convence de que nuestro modo de pensar en el éxito es erróneo.

As a busy mom with three young kids and a career, number one national best-selling author Christy Wright knows what it’s like to try to do it all and be stretched too thin. After years of running on empty, she realized she had to do something different. It wasn’t just a matter of saying no to a few things. She had to figure out why she felt overwhelmed, overcommitted, and out of balance. Here’s what she discovered: Life balance isn't something you do. It's something you feel. The great news is you can feel balanced - even in your busy life.

Do you often set goals that you never seem to reach? We're all filled with dreams and aspirations. Most long for fulfilling relationships. Some desire personal freedom. Others want fame and success. And some strive for profitable businesses. Wherever your ambitions may lie, goal setting can get you there. We all have important milestones we'd like to reach. The trick is to create a plan and commit to it. Setting S.M.A.R.T. goals can help you do this.

Leadership teacher Kelly Wendorf offers a new approach to leading and living inspired by two profound sources of ancient wisdom: original peoples and Equus (the horse), grounded in evidence-based principles of neuroscience. In her groundbreaking EQUUS training program, Wendorf teaches a way of leadership modeled on a 56 million-year-old system of the horse herd - a path that has allowed humans and horses alike to survive the kinds of global and societal threats we now face, such as climate change and mass extinction.

Se as suas finanças andam na corda bamba, talvez esteja na hora de você refletir sobre o que T. Harv Eker chama de "o seu modelo de dinheiro" - um conjunto de crenças que cada um de nós alimenta desde a infância e que molda o nosso destino financeiro, quase sempre nos levando para uma situação difícil. Neste livro, Eker mostra como substituir uma mentalidade destrutiva - que você talvez nem perceba que tem - pelos "arquivos de riqueza", 17 modos de pensar e agir que distinguem os ricos das demais pessoas.

Now in a second edition, this classic book shows how to make conversations generative and productive rather than critical and destructive so people, organizations, and communities flourish. This edition has been revised throughout with new examples; updates on the latest supporting research in neuroscience, positive science, and positive psychology; and a discussion guide. It also features a new chapter on what the authors call tuning in: cultivating awareness of how our physical and mental state affect our perceptions, emotions, and thoughts as we engage in conversation.