Business Systems

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

Wealth creation insights by the creator of the company life-cycle framework known as the CFROI valuation model. Investors searching for companies whose future profitability will far exceed that implied in current stock prices, those in business making decisions to improve company performance, and politicians crafting legislation - all use some form of a wealth creation framework.

If you’ve ever said, “Good help is hard to find,” this book is your rebuttal. HIRE isn’t another recycled HR manual filled with empty platitudes and outdated interview tips. It’s a battle-tested, step-by-step field guide for finding, attracting, and onboarding Pareto Talent—the elite few who consistently deliver 10x, 20x, even 100x more value than average hires.

Die meisten Menschen sind sich selbst das größte Mysterium - trifft das auch auf Sie zu? Fragen Sie sich immer wieder, woher bestimmte Impulse kommen, was Ihre Ängste bestimmt, wo wirklich Ihre Stärken liegen und ob Sie in Ihrem Leben den richtigen Weg gehen? Diese Fragen sind der erste Schritt zu einem rundum erfüllten Dasein und es gibt für diese Reise den perfekten Reiseleiter: Human Design, ein allumfassendes System, das Menschen ihr eigenes Menschsein aufzeigt.

In this sequel to his best-seller The System, master sales trainer Eric Lofholm lays out the seven-step sales scripting method he has used to help his clients generate over $500 million in revenue over the last two decades. Eric begins by showing you how to get over some of the common fears associated with sales scripting, such as fear of sounding rehearsed and scriptwriter's block.

Humble upbringings did not deter Allen Maxwell from an incredible and dynamic global journey in the navy and later in the private sector as a defense contractor. While navigating complex dynamics in both worlds, he developed the rules of the system that would be critical to survive challenging circumstances such as serving in the Philippines amid political unrest, a near-death collision on the USS Kinkaid, and a devious internal plan to usurp his leadership in Guantanamo Bay.

Based on three years of research and more than 300 firsthand interviews with experts, Your Best Health Care Now is your easy-to-follow, real-world guide to making today's health system work for you. You'll learn all the smart moves and timely tips to get better care and save hundreds, if not thousands, of dollars - no matter what your concerns may be. Whether you're trying to book a free checkup, negotiate with a surgeon, or worrying about high insurance deductibles and rising premiums, Your Best Health Care Now has the answers you need.

Higher Education's Road to Relevance illustrates why change is needed in post-secondary education and offers practical solutions to pressing concerns. The authors, internationally recognized experts in college-level teaching and learning innovation, draw heavily from contemporary research to provide an integrative approach for post-secondary faculty, staff, and administrators of all levels. This timely book helps listeners identify the need for leadership in developing new networks and ecosystems of learning and workforce development.

In this timely, provocative, and ultimately hopeful book, a widely respected government and tech expert reveals how Facebook, Google, Amazon, Tesla, and other tech giants are disrupting the way the world works, and outlines the growing risk they pose to our future if we do not act to contain...

In 1982, MIT professor Kenan Sahin took $1,000 from his savings and used it to undertake the most extraordinary entrepreneurial journey, culminating with a $1.54 billion rich exit just 17 years later. This is the story of Kenan's turning his academic theories into axiomatic principles for building a Lean Startup into a Lean Company followed by a Rich Exit.

When illegally crossing the American border from Mexico there are three things you must understand: Watch for headlights in the woods, follow the power lines and wind pumps, and learn to swim before crossing the river. When he was a child, author Victor Maya’s mother paid smugglers to reunite her with her children in Houston, Texas. Two coyotes, two siblings, and Victor, a little boy who couldn’t swim.

It's Never About the Money challenges the conventional idea that money is the primary driver of success in business. Instead, the book explores how effective leadership, strong culture, and aligning values are the true ingredients for sustainable growth. Through personal anecdotes, practical strategies, and a step-by-step framework called the Performance Motivator™ System, Michelle Simms-Reiter shows how businesses can attract top talent, improve morale, and thrive-even in challenging times. This book offers insights for leaders at every level to build lasting success beyond financial gain.

This collection of essays deals with the situated management of risk in a wide variety of organizational settings. The emphasis in these contributions is upon the variety of ways in which organizational actors, in combination with a range of material technologies and artifacts, such as safety reporting systems, risk maps, and key risk indicators, accomplish and make sense of the normal work of managing risk - riskwork.

An insider’s account of the infamous Atlanta Public Schools cheating scandal which scapegoated black employees for problems caused by an education reform movement that is increasingly a proxy for corporate greed. In March of 2013, thirty-five black educators in Atlanta Public Schools were...

Are GMOs really that bad? A prominent environmental journalist takes a fresh look at what they actually mean for our food system and for us. In the past two decades, GMOs have come to dominate the American diet. Advocates hail them as the future of food, an enhanced method of crop breeding...

A guide to navigating the messiness of software development process change, dealing with all the legacy organizational elements, and focusing on increasing business agility.

Understand the deep-rooted problems of a conflicted industry.

You do not need a massive list. You do not need a complicated funnel. And you definitely do not need to be online every day to grow your business. What you need is a system. Email Profit System is your step-by-step guide to building an automated email engine that consistently turns subscribers into buyers — even if you are starting with zero tech experience and a small audience.

The Elite Sales System is your step-by-step blueprint to consistently fill your pipeline, build trust with ease, and close deals like the top 1 percent of sales professionals—without pressure, burnout, or guesswork. Written by high-performance sales trainer Marcus Chan, this book breaks down the exact modern strategies and frameworks used by elite closers in today's market.

The Power of a System contains the technical, managerial, and entrepreneurial secrets to running a multi-million-dollar law firm. Tried-and-true methods for managing and growing the injury law firm of your dreams is available - precise methods that, when applied, will slowly but surely grow your law firm into an asset that serves your ideal lifestyle.