Career Change

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

Why is the gap so great between our hopes, our intentions, even our decisions - and what we are actually able to bring about? Even when we are able to make important changes - in our own lives or the groups we lead at work - why are the changes are so frequently short-lived and we are soon back to business as usual? What can we do to transform this troubling reality?

Clear and concise steps to develop the confidence and mental edge that sets you apart as a trailblazing leader—the same approach thousands of professional athletes have used to become champions. The Leader's Mind taps into the same tips and techniques honed by top-tier athletes, such as how to...

In the sequel to the beloved Younger—now a hit Netflix series from the creator of Sex and the City starring Sutton Foster and Hilary Duff—Liza Miller is torn between two cities and two hearts when her bestselling novel is picked up by a major television network. New York or Los Angeles?...

The world is chaotic. But that doesn't mean your life has to be. Join Chris Hodges, bestselling author and beloved founding pastor of Church of the Highlands, on a dynamic journey into practical wisdom that has the power to transform your life Tragic headlines, cultural currents, and...

Published in more than two dozen countries, How to Change the World has become a bible for the field of social entrepreneurship. It tells the stories of people building innovative and pattern-changing solutions to social and economic problems.

On April 20, 1999, Billy Epperhart was taking a break to go fishing. That's when he received the call that two students had opened fire at Columbine High School. As the pastor of the nearest church to the school, Billy found himself thrust to the forefront of tragedy, broken people with lots of questions, and a whirlwind of media attention.

आदतों की शक्ति (The Power of Habit) के जरिए न्यूयॉर्क टाइम्स के पुरस्कार विजेता बिजनेस रिपोर्टर चार्ल्स डुहिग हमें आदतों के वैज्ञानिक अध्ययन की एक ऐसी दुनिया में ले जाते हैं, जो न सिर्फ रोमांचकारी है बल्कि बेहद आश्चर्यजनक भी है।

Read by the author. Are you tired of living life scared or following the status quo? Heather Thompson Day challenges readers to remember what it felt like to believe in themselves before the world told them who they should be and what they should do. What If I’m Wrong? explores the chasm...

In The Easiest Way to Live, you will find the keys to becoming your true self, being in harmony with life and pure in heart, which is a state of essential clarity. You will discover that most of the challenges you face are caused by past patterns and memories that keep replaying in your subconscious and block you from being who you really are. You will find that no problems exist outside of you, and since they are inside of you, you have the ability to take 100 percent responsibility for them and neutralize them.

Show yourself who's in charge using the original art of persuasion, backed by contemporary pop culture examples that make transforming your habits and achieving goals easy, even fun—from the New York Times bestselling author of Thank You for Arguing Rhetoric once sat at the center of elite...

John C. Maxwell shows how the best leaders in any organization learned to be successful by having a good mentor. Through this essential and easy-to-read reference book, international leadership expert John C. Maxwell gives you the bottom line on mentoring--what it is, why you should do it, and...

“Gorgeous. . . Expertly guides you back to your deepest, truest self.” —Jonathan Van Ness, New York Times bestselling author Intuitive Life and Leadership Coach Mory Fontanez offers a transformative vision: when we align with our intuition, we unlock not only personal fulfillment but...

Positive affirmations are like snow tires in the blizzard of life. Whether you’re feeling trapped and unproductive in your current situation or you are ready to take your life to the next level, these affirmations are for you! 365 Days of Positive Affirmations is a collection of the most powerful affirmations I have come across over 25 years. Each affirmation has a description to better help you understand that thought and really drive it home so it can take hold of your mind and work. Get ready for 365 days of wisdom that I have collected to get you what you want out of life.

ONE OF GLAMOUR'S BEST BOOKS FOR BOOK CLUBS A theater critic at the Edinburgh Festival Fringe writes a vicious one-star review of a struggling actress he has a one-night stand with in this sharply funny, feminist tinderbox. A WASHINGTON POST AND NPR BEST BOOK OF THE YEAR...

Sally Hogshead believes the greatest value you can add is to become more of yourself. Hogshead rose to the top of the advertising profession in her early 20s, writing ads that fascinated millions of consumers. Over the course of her ad career, Sally won hundreds of awards for creativity...

In an age of telesales and digital selling, this award-winning business book pinpoints the ten skills essential to high-efficiency, high-success sales performance based on the author’s TeleSmart 10 System for Power Selling. Bestselling author and TeleSmart Communications president Josiane...

From New York Times bestselling author Andy Andrews comes the sequel to The Noticer! In the quiet coastal town of Fairhope, Alabama, a mysterious old man named Jones has set up shop to do the one thing he knows best—“noticing” the little things that make a big difference in people’s...

Read by the author. Take back control of your life so you can live with freedom and fulfillment. Have you ever felt pushed to the side of your own life? Have you ever felt weary from living at the bare minimum? Do you feel emotionally, physically, or spiritually unwell? If you, like most people...

Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.