Career Change

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

We experience change in four phases. The first is panic. Then we adapt. Then we find a new normal. And then, finally, we reach the phase we could not have imagined in the beginning, the moment when we realize that we wouldn’t go back. Build for Tomorrow is designed to accelerate that process—to help you lessen your panic, adapt faster, define the new normal, and thrive going forward. And it arrives as we all, in some way, have felt a shift in our lives.

"New Ideas for Old Problems: A Human Performance Approach to Sustainable Change" focus is on applying innovative ideas to long-standing challenges in safety and operational reliability, emphasizing the importance of Human Performance in making meaningful and lasting changes.

Based on the internationally-renowned personal development course The Hoffman Process, You Can Change Your Life will help you identify issues in your past that are limiting the way you live and act today. It will empower you to challenge compulsive patterns of behaviour from your childhood that are still playing out in your adult life, and then teach you how to forgive, heal and move on.

Leah, the newly promoted manager at Blaise International, faces a common challenge: How to turn slow sales and uninterested employees into a booming enterprise. Uniting her team and avoiding employee layoffs seem impossible. Until she meets the professor. Their weekly lessons on the power of story help Leah turn her employees and leadership team from unmotivated individuals into a community with a common goal. Alongside Leah, learn the three ways to experience story and how to identify a misaligned story.

Written in Pasricha’s trademark high-energy, takeaway-laden awesome style, this book is for everyone - including fresh grads walking into their first jobs, anyone processing a breakup, people whose industries or careers are quickly getting disrupted, parents wanting to help children be mentally tougher, children wanting to help parents be mentally tougher, and millennials looking for a flashlight to help illuminate the dark path of adulthood.

Do you want to make a difference? There are many ways someone in a leadership role can have a positive impact on the lives of their employees. Perhaps there is no leadership responsibility more profound than creating a sustainable, injury-free workplace. This audiobook is a collection of leadership concepts, thoughts, words, and actions that (when strategically implemented) can move your organization toward a better safety future.

There's no shortage of advice out there on how to perform better, and better than others, at work. The problem is knowing which methods are actually proven to work-and how you should act on them to get the best results.

Drawing on 30-years of successful change management delivery, this book lays out how to get any business change adopted. Written in an engaging conversational style and brought to life through cartoon character "Change Cat", it gets to the heart of how to design, develop, and deliver change that works.

In today's competitive landscape, success hinges on mastering habits that unlock your potential. "The Habit Code" presents a science-backed framework for transforming your life through consistent actions. By understanding the cue-routine-reward loop from neuroscience and psychology, you'll learn to identify triggers, design effective routines, and reinforce positive changes. The book dismantles the myth that willpower alone drives change, instead offering practical systems for environmental design, data tracking, and accountability.

In the midst of a successful year, visionary CEO Gui Loureiro decided that Walmex—Walmart’s biggest division outside of the United States—needed to make massive changes to make the iconic company a more data-driven, customer-centric business that would be competitive in our digital economy. The stakes were high: no company the size of Walmex had ever attempted a transformation at such a magnitude of scale. Reinventing the Leader is the turbulent story of how it happened that’s especially relevant in this age of globalization.

Part personal development guide, part adventure tale, Tribe of Millionaires teaches listeners six timeless lessons about the power of those around us to transform our lives.When Ethan Martinez receives a mysterious invitation after the death of his father, he embarks on an adventure not only to save his struggling business, but to discover his past.

人々に自分の望むことをさせる方法 人々にアピールしより幸せでより健康でより自由になる方法を学びたいですか? 人々に自分の望むことをさせる方法はその素晴らしい道を歩み始めるための手助けになります現代の生活は本当に大切なことから私たちの気をそらし私たちが本当は誰なのかを忘れさせます私たちは誰も恐れや憂鬱または神経質を持って生まれたわけではありませんそうではなく人生の途中で何かが私たちを下降スパイラルに追い込みあちこちで問題に突き進むのですこれらの問題の解決策は目の前に迫っているかもしれませんが試さない限り解決策を見つけて自分の可能性を最大限に引き出すことはできません人付き合いは非常にストレスフルな場合がありますがそうである必要はありません私たちを圧迫するしがらみや重荷は脇に置いて自由になる必要があります親切で思いやりがあり知的な人の多くは社交性がなく友人を引き付ける方法を理解しておらず自分の言葉行動振る舞いが他人にどのような印象を与えるかを理解していないため潜在的な友人雇用主さらには将来の配偶者を遠ざけてしまいますこのスキル&#

What’s the secret to business growth and innovation and a purpose-driven career in a world that is becoming vastly more complicated by the day? According to Marc Benioff, the answer is embracing a culture in which your values permeate everything you do. In Trailblazer, Benioff gives listeners a rare behind-the-scenes look at the inner workings of one of the world’s most admired companies. He reveals how Salesforce’s core values - trust, customer success, innovation, and equality - and commitment to giving back have become the company’s greatest competitive advantage.

The successful CEO of the internationally renowned Peak Potentials - who has trained thousands of people to find new jobs, careers, and directions - reads his practical and inspirational guide for reinventing yourself whether you are out of work or want to change your professional trajectory.

The 5C Model has evolved and grown, in addition to the classic and foundational material that informed the original research. The second edition of Change Happens has new material, tools for practical application, and web links to additional online resources to support your change efforts. Join me in Change Happens as we continue to apply the 5C Model in service of organizations and employees to create more successful change efforts that truly leverage the value of the human dimension.

National leader Stacey Abrams has written the guide to harnessing the strengths of being an outsider and succeeding anyway. Leadership is hard. Convincing others - and yourself - that you are capable of taking charge and achieving more requires insight and courage. Lead from the Outside is the handbook for outsiders, written with an eye toward the challenges that hinder women, people of color, the working class, members of the LGBTQ community, and millennials ready to make change.

In Coaching for (a) Change, Dr. Greg Giuliano draws on over two decades of leadership and coaching experience to offer a practical, adaptable path forward. Through the GR8 Coaching Framework—eight questions to quickly coach anyone, anytime—you will learn how to kick the “Expert Problem-Solver” habit, shift from manager to coach, and create the conditions for people to own their situation, own their solution, and increase their impact.

In User Friendly, Cliff Kuang and Robert Fabricant reveal the untold story of a paradigm that quietly rules our modern lives: the assumption that machines should anticipate what we need. Spanning over a century of sweeping changes, from women’s rights to the Great Depression to World War II to the rise of the digital era, this audiobook unpacks the ways in which the world has been - and continues to be - remade according to the principles of the once-obscure discipline of user-experience design.

The Corporate Culture Survival Guide is the essential primer and practical guide every organization needs. Corporate culture pioneer Edgar H. Schein breaks the concept of "culture" down into real terms, delving into the behaviors, values, and shared assumptions that define it, and explains why culture is the central factor in an organization's success - or failure. This new third edition is designed specifically for practitioners needing to apply these practices in real-world settings.