Career Development

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Your guide to becoming an explanation specialist. You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful. Your idea has an explanation problem. The Art of Explanation is for business people, educators, and influencers who want to improve their explanation skills and start solving explanation problems.

N'avez-vous jamais rêvé de savoir ce qui se cachait dans la tête de vos interlocuteurs ? Lors d'un entretien professionnel, d'un rendez-vous amoureux ou d'une partie de poker, il est souvent difficile de connaître les sentiments et les intentions de la personne qui vous fait face. Pourtant cela vous donnerait un sacré avantage... Grâce à ce livre audio, tout cela est maintenant à votre portée ! Au programme : Des techniques simples et efficaces pour déterminer rapidement ce que pense et ce que ressent votre interlocuteur : dissimule-t-il quelque chose ?

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking. Why is it that some people have all the elements of success—education, skills, integrity, motivation—but...

“Excellent.”—The Wall Street Journal Since its publication ten years ago, businesspeople, investors, doctors, parents, students, athletes, and musicians at every level have adopted the maxims of Talent Is Overrated to get better at what they’re passionate about. Now this classic has been...

Harvard professor (and negotiation advisor to organizations around the world) Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra illustrates key lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations.

Ce livre n’est pas un livre sur comment gagner de l’argent. Très simplement car le mot gagner, sous-entend que seul un travail acharné vous permettra de vous enrichir et d’atteindre la liberté financière. Néanmoins force est de constater que beaucoup de gens (j’en ai moi-même fait longtemps partie) travaillent très dur sans pour autant s’enrichir réellement.

Aimeriez-vous simplifier votre vie, la rendre plus belle, fluide et tout simplement en faire un miracle ? Votre existence est un miracle en soi, vous pouvez le vivre au quotidien et expérimenter la réalité dont vous rêvez. Au fil du temps, vous avez perdu votre capacité innée de faiseur de miracles, à cause des souffrances, limitations ou divers conditionnements.

The Power of Consistency lays out the Personal Prosperity Plan, a simple process to create meaningful results by unleashing the power of focus and your subconscious mind. Taking you step by step through the FEAR process - focus, emotional connection, action, and responsibility - this audiobook will teach you: How to get focused on what you want; How to become deeply emotionally committed to achieving your goals.

In this practical guide, Joseph Murphy shows you a simple way to harness the cosmic power hidden within to achieve physical, spiritual, and career success. The secrets of this life-changing art are spelled out simply and clearly, drawing upon both Eastern and Western cultures for special techniques and prayers.

Read by the author. Compelling answers to your biggest questions about life. The Western world faces unprecedented levels of depression, anxiety, and loneliness. Despite advancements in wealth, knowledge, and longevity of life, many feel their lives lack significance, leading to a deep longing...

In this, his sixth and most anticipated fable, New York Times bestselling author Patrick Lencioni takes on his most universal and human topic to date: misery at work. In doing so, Lencioni presents a revolutionary yet simple model for making any job more rewarding and fulfilling. Lencioni tells...

Part of the bestselling Surrounded by Idiots series! Internationally bestselling author Thomas Erikson has helped changed how the world thinks about behavior using a simple 4-color behavior analysis system. In Surrounded by Bad Bosses he applies that same system to revolutionize the workplace...

Hundreds of thousands of business leaders and aspiring professionals have profited from the wisdom and savvy of Lead the Field! Now you can, too. Lead the Field has often been referred to as the "Program of Presidents" because so many top executives and business leaders have incorporated Earl Nightingale's insight and guidance into their management philosophies. This landmark book is a practical guide on how to think and act like a success. The timeless stories Nightingale uses to make his points are as profound as they are accessible.

Building confidence is essential to fighting imposter syndrome and silencing your inner critic. Do you doubt your abilities and feel like a fraud in your own life? There are five common competence types of imposter syndrome. The perfectionist, the superwoman/man, the expert, the natural genius, and the soloist. Learn to change these negative thought patterns and replace them with positive ones. Find validation from within and surrender to not knowing everything. Fight the fear of looking incompetent and know that there is strength in asking for help.

Negotiation is a skill that can bring you vast success in all aspects of your life. When you're a skilled negotiator, you can get the best possible price on everything you purchase or sell, and you can deal with salespeople or clients.

What will I learn? Discover the Power of Words. Master Clear Thinking and Language for Impactful Communication. Learn to Structure Your Thoughts for Effective Speaking. Learn to speak fluently with strategic exercises. Learn how to be more articulate in every conversation.

You’re not imagining it: Women aren’t getting a good deal at home or at work. We have the evidence to prove it. This audiobook gives you the power to change it. For women in America today, the promise of “having it all” is an ever-elusive carrot. Faced with unsustainable demands in every...

Written by the author of ChatGPT for Dummies and Generative AI for Dummies, this easy-to-understand tech guide helps you take your first steps into Agentic AI. Get insight into the technologies driving Agentic AI, a road map for shifting from legacy systems to Agentic systems, and a tour of real-world use cases for Agentic AI. This books arms you with an understanding to make better decisions about how and when to use Agentic AI technologies.

An indispensable guide to navigating power dynamics, building effective relationships with higher-ups, and earning more authority, freedom, and confidence at work—from one of today’s “most innovative career coaches” (Insider). “Outstanding. Wilding's scripts and strategies show us a...