Computer Science Leadership

The general data protection regulation or GDPR is a 57,500+ worded legislation that applies to every business or organization that handles personal information of those citizens living in EU and the UK, regardless of the size of the organization. For many small businesses, complying with GDPR is a daunting task, but it doesn’t need to be.

Artificial Intelligence (AI) is rapidly transforming how projects are managed across industries. Project managers and team leaders are discovering that AI-powered tools can shoulder much of the “grunt work” – from drafting project plans to summarizing status updates – allowing human teams to focus on strategic decision-making and creative problem-solving. In my years of leading teams both in the military and corporate world, I’ve learned the value of leveraging the right tools to multiply a team’s effectiveness.

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

Each term is arranged alphabetically, making it easy to find, with a formal definition, then a simple jargon-free explanation, and then a real-life example. If you think that Artificial intelligence (AI) is only for IT experts, not leaders or executives, or that understanding AI terms requires a technical background or prior IT knowledge, then this is the book for you.