Conflict Communication

The most complete and authoritative guide to Gen Z, describing how leaders must adapt their employment, sales and marketing, product, and growth strategies to attract and keep this important new generation of customers, employees and trendsetters. Gen Z changes everything. Today’s businesses...

The earlier 3 Industrial Revolutions (3IRs) created blue collar and white-collar jobs, which required people to carry out instructions, not question authority and follow time tested systems and processes.Now, we are in the midst of the 4th Industrial revolution (4IR), also called Industry 4.0...

Abridged CDs * 2 CDs, 2 hours A wide-ranging, exhortatory look at the pleasures of great conversation, including strategies for how to bring it about, from the witty pen of an Englishwoman wise in its ways...

An award-winning pair of executive consultants reveal why to be successful, businesses need self-leading teams, not just good leadership. “In a society so obsessed with leadership, why are we so bad at it?” Despite the countless seminars, courses, and management books designed to hone good...

Birth, death, and conflict - three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication - not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives.

**WINNER OF THE RABBI SACKS BOOK PRIZE 2025** Fiercely divisive times call for radically different arguments. In our age of seemingly irreconcilable differences, argument is increasingly seen as a plague to be avoided or a contest to be won. Daniel Taub, an experienced peace negotiator and...

This essential audiobook is a rallying cry for women to recognize and reject the ways social media is being weaponized against us — and instead wield it to empower ourselves. In Over the Influence, communication professor and CNN Opinion contributor Kara Alaimo reveals how social media is...

Read by the authors. To succeed in today’s hypercompetitive economy, managers must master creating a productive work environment for employees while still making numbers. Tense, overextended workplaces force managers to choose between results and relationships. Executives set aggressive goals...

The book tries to answer a simple question: Why do only some people reach CXO level while most remain stuck in ‘middle management’?Young talent shows great promise in early years – passion, intelligence, subject matter expertise. But then they suddenly hit a glass ceiling. While they...

Success boils down to one thing: making good decisions. That’s easy to say, but what do we do when we are faced with terrible options, deep anxiety, and fear of failure? Learning the right framework now can make all the difference later. Turn to Decide and Conquer to access the decision...

An inspirational, practical guide to success in business and life learned through the opportunities and challenges of growing up as the daughter of NASCAR legend Dale Earnhardt Sr. and becoming one of the most influential women in professional sports. A successful businesswoman shares her...

Confident Parents, Confident Kids lays out an approach for helping parents - and the kids they love - hone their emotional intelligence so they can make wise choices, connect, and communicate well with others (even when patience wears thin), and become socially competent, confident human beings.

Enhance communication with your partner without feeling as you speak two different languages. What if a few simple skills could radically improve your life, marriage, and your relationship? Imagine a life with your partner without conflicts, anxiety, and trust. Communication in Relationship will teach you how to use easy, actionable activities to strengthen your marriage by working together or working through problems separately, from open-ended conversation prompts to fast quizzes.

A NATIONAL BESTSELLER The U.S. Marines Corps is the greatest fighting force on the planet, but it’s so much more than that: it’s a factory for producing first-rate leaders, problem-solvers, and innovators. In 2006, John Warren and John Thompson led Marines into combat in the world’s most...

Diagnosed with a terminal illness, a leading marketing consultant discovers that what he has learned about persuading others might help him save his own life. Ray Edwards was one of the top marketers and copywriters in the business with A-list clients like Tony Robbins, Jack Canfield, and...

Strong relationships don’t happen by luck—they’re built, one intentional conversation at a time. If life’s noise has made you feel distant, misunderstood, or disconnected from the person you love most, you’re not broken—you’re just overdue for a reset.

Nonviolent Communication evolved from an intense interest in two issues that I had. First, I wanted to understand better what happens to humans which leads some of us to act violently and exploitably. And secondly, I wanted to understand better what kind of education fits our efforts to remain compassionate - which I think is our nature - even when others act violently or exploitably.

From the wildly popular and innovative creator of @MakeBigTalk, a practical and comprehensive guide to forming deeper connections to combat loneliness and strengthen existing relationships Our world is increasingly connected—yet so many people feel alone and without purpose. Big Talk offers a...

“A witty, useful guide” (People) to apologies, why they matter, and the healing power of saying you’re sorry, from the dynamic duo behind the acclaimed SorryWatch site. It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and...

Defuse any heated conflict by learning which of the five conflict styles you are and how to resolve even the most sensitive dispute with this must-read guide. The average American worker spends 156 hours a year engaged in the kind of moderate to intense workplace conflict that adversely impacts...