Difficult Relationships

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Preston is one bad boy. And Amanda has harbored a crush on him for forever. When she finally makes her move on him, it does not end well. But still, she can't resist him. Especially now that he seems to be pursuing her, too. No one wants them to be together. Not Amanda's brother Marcus, who is on the verge of his marriage to Low, and definitely not any of Preston's buddies. They know way too much about Preston's dark side. Even Preston realizes he's not good enough for someone like her.

James and Alex have barely anything in common anymore - least of all their experiences in high school, where James is a popular senior and Alex is suddenly an outcast. But at home, there is Henry, the precocious 10-year-old across the street, who eagerly befriends them both. And when Alex takes up running, there is James’s friend Nathen, who unites the brothers in moving and unexpected ways.

Unbeknownst to mortals, a power struggle is unfolding in a world of shadows and danger. After centuries of stability, the balance among the Faery Courts has altered, and Irial, ruler of the Dark Court, is battling to hold his rebellious and newly vulnerable fey together. If he fails, bloodshed and brutality will follow.

Since her parents' bitter divorce, Mclean and her dad, a restaurant consultant, have been on the move - four towns in two years. Estranged from her mother and her mother's new family, Mclean has followed her dad in leaving the unhappy past behind. And each new place gives her a chance to try out a new persona: from cheerleader to drama diva. But now, for the first time, Mclean discovers a desire to stay in one place and just be herself - whoever that is. Perhaps her neighbor Dave, an academic superstar trying to be just a regular guy, can help her find out.

Harry wants nothing more than to write Hollywood screenplays. He knows the first step toward achieving that goal is winning a screenwriting competition that will seal his admission into the college of his dreams, so he’s determined to spend his summer free of distractions—also known as boys—and finish his script. After last year, Harry is certain love only exists in the movies anyway.

Leigh Chen Sanders is absolutely certain about one thing: When her mother died by suicide, she turned into a bird. Leigh, who is half Asian and half white, travels to Taiwan to meet her maternal grandparents for the first time. There, she is determined to find her mother, the bird. In her search, she winds up chasing after ghosts, uncovering family secrets, and forging a new relationship with her grandparents.

Bobby Phillips is an average 15-year-old boy. Until the morning he wakes up and can't see himself in the mirror. Not blind, not dreaming, Bobby is just plain invisible. There doesn't seem to be any rhyme or reason to Bobby's new condition; even his dad the physicist can't figure it out. For Bobby that means no school, no friends, no life. He's a missing person. Then he meets Alicia. She's blind, and Bobby can't resist talking to her, trusting her.

Emma O'Donovan is 18, beautiful, and fearless. It's the beginning of summer in a quiet Irish town and, tonight, she and her friends have dressed to impress. Everyone is at the party, and all eyes are on Emma. The next morning, Emma's parents discover her collapsed on the doorstop of their home, unconscious. She is disheveled, bleeding, and disoriented, looking as if she had been dumped there. To her distress, Emma can't remember what happened the night before.

Continuing the story begun in Under the Blood-Red Sun, House of the Red Fish returns to Honolulu one year after the Japanese attack on Pearl Harbor. Thirteen-year-old Japanese American Tomi Nakaji must struggle to support his family after the arrest of his father and grandfather.

A special needs teacher who lived in 24 different places during her childhood, debut novelist Sarah Dooley taps her expertise and channels her experiences for this powerful tale. Livvie Owen is autistic. She doesn’t feel things the same way her parents and sister do, and she’s confused why her family has to keep moving from one home to another. There is only one place where Livvie ever felt truly happy. She wants to return there now, but there’s a problem. Livvie burned that house to the ground.

Dillon has the terrifying power to create massive amounts of destruction with the slightest tweak of his will. Deanna is so consumed by fear, it has become like a black hole, drawing to her the very things that terrify her. Then, when the glare of a supernova 16 light-years away illuminates the night sky, they have a vision: There are six of them out there, all teenagers, and all suffering from supernatural afflictions that disfigure their bodies and souls.

It's been a year since a meteor collided with the moon, catastrophically altering the earth's climate. For Miranda Evans life as she knew it no longer exists. Her friends and neighbors are dead, the landscape is frozen, and food is increasingly scarce. The struggle to survive intensifies when Miranda's father and stepmother arrive with a baby and three strangers in tow.

Where women are created for the pleasure of men, beauty is the first duty of every girl. In Louise O'Neill's world of Only Every Yours, women are no longer born naturally; girls (called "eves") are raised in Schools and trained in the arts of pleasing men until they come of age. freida and isabel are best friends. Now, aged 16 and in their final year, they expect to be selected as companions - wives to powerful men. All they have to do is ensure they stay in the top 10 beautiful girls in their year.

This is a story about two teens falling in love over a summer that throws everything possible to keep them apart. Max: Chill. Sports. Gay and not a big deal. And a secret: An encounter with an older kid that makes it hard to breathe, one that he doesn't want to think about, ever. Jordan: The opposite of chill. Poetry. His "wives" and the Chandler Mall. Never been kissed and searching for Mr. Right, who probably won't like him anyway. And a secret: A spiraling out of control mother, and the knowledge that he's the only one who can keep the family from falling apart.

Jessie Jefferson is back in the next instalment from best-selling author Paige Toon. Perfect for fans of Geek Girl, Jessica Cole and Girl Online. Life as the undercover daughter of a rock god isn't going to be easy. How will Jessie adjust to her old boring life again after spending her summer living it up with her dad in LA? With tough decisions ahead (and not just choosing between two hot boys), can she cope juggling her two very different lives? Summer may be over, but Jessie's story is just beginning....

Shane has been doing college all wrong. Her life has been dorm, dining hall, class, repeat. Time's a ticking, and she needs a change - there's nothing like moving to a new country to really mix things up. Shane signs up for a semester abroad in London. She's going to right all her college mistakes: make friends, pursue boys, and find adventure! Easier said than done. She is soon faced with the complicated realities of living outside her bubble, and when self-doubt sneaks in, her new life starts to fall apart.

"Star light, star bright, first star I see tonight . . . " So begins the wish that changes everything—for Geppetto, for the Blue Fairy, and for a little puppet named Pinocchio. The Blue Fairy isn't supposed to grant wishes in the small village of Pariva, but something about this one awakens some long-buried flicker within. Perhaps it's the hope she senses beneath the old man's loneliness. Or maybe it's the fact that long ago, before she was the Blue Fairy, she was a young woman named Chiara from this very village, one with a simple wish: to help others find happiness.

Eleanor, like so many others, is used to watching her famous father from afar. To the world, Hugo Harrison is the brilliant and charismatic tech genius whose AI inventions seem to create a better new reality. But to Eleanor, whose mother had an affair with Hugo years ago, he is something even more intriguing, and dangerous—a secret. When Eleanor’s spying leads her to a posting for a live-in summer nanny job for Hugo's young son—her half-brother—she knows she has to apply. This is finally her chance to learn about her father, his family, and the life that could have been hers.

Two years ago Riley Young fled from Lawton, Alabama. After accusing the oldest Lawton son, Rhett, of rape, everyone called her a liar, and she had no option but to leave. Now she's back, but she's not at Lawton High finishing up her senior year. She's at home raising the little girl that no one believed was Rhett's.