English Etiquette

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Expanding on the principles, insights and wisdom that made Getting to Yes a worldwide best seller, Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise. Getting Together takes you step-by-step through initiating, negotiating, and sustaining enduring relationships - in business, in government, between friends and in the family.

Have you ever struggled with making emails deliver a powerful punch? If you already create punchy emails, you can make them deliver an even mightier blow. From novice to master, this guide has lessons and tips you can begin applying to your life right away. Don’t waste another second feeling your messages are when there’s a potent tool of electronic communication right in your hands. You will become an unstoppable dynamo of multimedia communication once you are through with these 7 easy steps.

Fan-favorite Bravolebrity Patricia Altschul from the primetime show Southern Charm finally brings fans her eagerly anticipated opus on etiquette and living a glamorous Southern lifestyle. Patricia provides advice on every situation, from hosting a memorable cocktail party, to decoding the dress code for any event, to handling a drunken boor at the dinner table, to delivering the perfectly phrased insult - like her now iconic "shameless strumpet".

Two starred reviews! An instant New York Times bestseller! From Printz Honor–winning and New York Times bestselling author Julie Berry, a true-crime-nail-biter-turned-mythic-odyssey pitting Jack the Ripper against Medusa. A defiant love song to sisterhood, a survivors’ battle cry, and a...

Our children are precious gifts given to us by God. He entrusts us with their care and upbringing. An essential part of our responsibility as parents is to teach our children good manners and character. God strongly emphasizes them as integral to faith. Just as children should be taught ritual acts of worship to God, they should also be taught good manners and etiquette at an early age until it becomes second nature. Learning manners should be taught even before learning other forms of knowledge. Every household should set aside time to build and grow their children's manners and etiquette.

Should you open the door for a lady? Is being kind enough? Can anyone learn to be a real gentleman? In today's society, being a gentleman isn't as simple as it used to be. Advances in equality and changes in style have made the rules harder to define and follow. How to Be a Gentleman: What Every Modern Man Needs to Know About Manners and Behaviors to Attract Women is more than a simple etiquette book. It's a path toward a more confident and attractive way of thinking and living.

Introduce your child to Hadith, Islamic values, and good manners with this beautifully illustrated book. Help your child develop good manners and strong Islamic values with My First Book on Hadith. Designed for young Muslims ages 5-10, this engaging, illustrated book teaches core Islamic etiquette and daily practices based on the teachings of Prophet Muhammad ﷺ.

Read by the authors. Laughter is a powerful remedy to what ails today’s teams and organizations. There are a host of neuroscientific explanations for why laughter makes us feel so great. Laughter triggers "feel good" chemicals in the brain which activate opiate receptors throughout your body...

Simple reminders and new ideas for any man who is eager to navigate the obstacle course of his own words. On any given day, a man is faced with situations that demand a response. He runs into a friend who was recently fired . . . His date can’t seem to pry herself away from a texting...

The best and the brightest use advisors and experts. Whether in business, sports, entertainment, academia, or politics—expert help is a fundamental enabler of success. That means that the demand for expert advice will grow and the competition will increase for such help. This isn't a matter of "certificates" and "universities," it's a matter of specific skill and behavioral sets that create a trusting bond and reliance. Trusted advisors are beyond coaches—they are comprehensive resources and supporters.

Let's be honest: Your coworkers can drive you crazy sometimes. You spend your days navigating a minefield of passive-aggressive emails, pointless meetings, and downright “less than smart” behavior. You dream of a workplace where you can say what you really think... without getting fired. HR Approved Ways to Say (Almost) Anything to Coworkers is your secret sauce. This book will show you how to tame the chaos, conquer difficult people, and reclaim your sanity—all while keeping your HR record squeaky clean.

Shital Kakkar Mehra, India's leading Executive Presence coach and bestselling author of Business Etiquette, has trained numerous CEOs and star performers over the last two decades. In this book, she has shared her proven POISE formula for success; tools to help you maximize your potential and...

Bestselling author of The Bro Code, Barney Stinson of How I Met Your Mother fame, presents The Playbook—like Neil Strauss’s The Game for Bros, The Playbook offers advice on the many creative and resourceful ways Barney’s developed to wine, dine, and score with “The Ladies.” Since the...

In our fast-paced, electronic society, the most basic social interaction - talking face-to-face - can be a challenge for even the most educated and self-assured individuals. And yet making conversation is a highly practical skill: those who do it well shine at networking parties, interviews, and business lunches. Good conversation also opens doors to a happier love life, warmer friendships, and more rewarding time with family.

Minding your manners is an acquired skill, but what serves you well elsewhere could trip you up in Japan. Save yourself possible embarrassment with Etiquette Guide to Japan. An inside look at Japanese social graces, it answers all the questions of the thoughtful traveler. Extensive, specific information on Japanese business etiquette assists listeners traveling to Japan for business.

There is far more to Switzerland than beautiful scenery, chocolate, watches, faceless bankers, and spotless cities. The real Switzerland is full of surprises and anything but bland. This small, rugged, landlocked country at the heart of Europe has been a confederation since the first three cantons came together in a defensive alliance in 1291. Four national languages are spoken within its borders. Its present 26 cantons are largely autonomous and retain their individual characters.

Tamoxifen hot flashes, mastectomy, reconstruction, breast cancer etiquette, Frankenboobs, bras with special attachments...Margaret Lesh shares it all in her funny, heartfelt collection of essays, anecdotes, and life lessons from the perspective of a two-time breast cancer survivor. She'll tell you when it's okay to play the cancer card, what you should take to the hospital, and gives suggestions on how to cope in those dark moments of the soul.

When you listen to Amazon FBA: Step-by-Step Guide to Launching Your Private Label Products and Making Money on Amazon, your bank account will improve steadily each day! These strategies will transform your life. Show off your successful products and new passion with the strategies we provide to starting your million-dollar company. This book breaks training down into easy-to-understand modules. It starts from the beginning of private labeling, so you can get great results - even as a beginner!

“Mine” is one of the first words babies learn, and by the time we grow up, the idea of ownership seems natural, whether we are buying a cup of coffee or a house. But who controls the space behind your airplane seat: you, reclining, or the squished laptop user behind you? Why is plagiarism...