Leadership Class

"Comment obtenir que les gens fassent ce qu'ils doivent faire quand ils ne le font pas spontanément ?" C'est en ces termes pratiques presque prosaïques que Robert-Vincent Joule pose la si ancienne question du changement. "Je dis bien ce qu'ils doivent faire." Ni par l'autorité, ni pas la pression, ni par la persuasion, montre l'auteur à partir d'expériences rigoureuses. Autorité, persuasion sont autant de méthodes aux résultats décevants.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

Sales Enablement is the essential guide to boosting revenue through smarter selling. A thorough, practical introduction to sales enablement best practices, this book provides step-by-step approaches for implementation alongside expert advice. In clarifying the sales enablement space and defining its practices, this invaluable guidance covers training, content, and coaching using a holistic approach that ensures optimal implementation with measureable results.

Change for Good is a new system for making social change through business that reflects Paul’s experience over the last 35 years. One of the core principles of Change for Good is including people with lived experience of social problems in identifying promising solutions and collaborating to bring these solutions to life. This methodology can create impactful and sustainable social change in society in ways that aren’t possible when executives make decisions in their boardrooms that are intended to impact the lives of vulnerable people.

Studies in neuroscience reveal that the way we learn doesn't always match up with the way we are taught. To stay competitive - academically, economically, and technologically - we need to apply the proven principles of disruptive innovation to our educational system. Disrupting Class will make you rethink your understanding of intelligence, reevaluate your current school program, and reinvigorate your commitment to learning.

Ce cours, inspiré par l'étude des capacités de leadership extraordinaires de Steve Jobs, s'appuie sur vingt-cinq ans de collaboration au sein et avec Apple. Il repose aussi sur l'approche intégrale, peu connue en France, mais qui inspire très largement les dirigeants de la Silicon Valley. Cette approche utilise des perspectives multiples, potentiellement contradictoires pour rendre compte de la réalité. Elle fournit un cadre très efficace pour penser le leadership individuel et collectif au sein d'une entreprise en définissant les cinq niveaux de leadership.

Pendant plus de 20 ans, Tatiana Brillanta travaillé pour le RAID, le service spécial d'intervention français. Sa mission ? Négocier, au nom de l'État, les affaires les plus délicates : prises d'otages, menaces de mort, attaques à la bombe ou terrorisme... Dans cette masterclass, Tatiana vous donne la clé pour réussir toutes vos négociations. Négocier votre salaire, discuter avec vos enfants ou avec un individu perturbateur... votre voix peut devenir un atout majeur et vous changer la vie.

In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.

"Il n'y a rien de plus pratique qu'une bonne théorie", disait Kurt Lewin. Surtout quand cette théorie est le fait d'un praticien. Pendant plus de trente ans, Jacques Chaize s'est attaché avec succès à construire une entreprise agile, capable d'initier le changement plutôt que de le subir. Il s'est aussi attaché, à travers des livres et conférences, à formaliser, synthétiser, théoriser sans jargon ce qu'il fait et ce qui marche. Dans un langage clair, il nous livre ici la quintessence de ce qui dans l'action permet à une entreprise de prendre en main son développement.

Le 13 octobre 1960, Nikita Khrouchtchev lance à l'assemblée générale de l'ONU cette phrase d’un humanisme éprouvé : "Ce qui est à nous est à nous, ce qui est à vous est négociable." C'est montrer qu'en négociation on peut tomber sur des coriaces avec lesquels l'improvisation talentueuse ne suffira pas. Il faut toujours être prêt à négocier mais jamais négocier sans être prêt. Comme M. Jourdain faisait de la prose, chacun négocie chaque, parfois sans même y prêter attention.

Technology is redefining the value of physical assets: the meaning of location and accessibility, the power of zoning and regulation, the flow of capital and information, and even the notion of scarcity itself. How to make the most of it Rethinking Real Estate provides technology entrepreneurs and real estate professionals with key insights and practical strategies that will enable you to develop innovative solutions, identify risks, evaluate emerging competitors, and transform your investment thesis, project, venture, or career.

Club Wealth’s World Class Administrative Assistant book is meant for administrative assistants who want a guidebook specific to working with a real estate agent or team.

As organizations strive to do more with less, many are turning to Lean methodology, which is based on the same techniques that propelled the legendary turnaround of Japan's industrial sector after World War II. Few leaders, however, understand that the real secret behind Lean is a comprehensive approach to management that differs significantly from what is taught in business school. The Lean CEO reveals the true power of Lean through in-depth interviews with CEOs who have gone beyond tool adoption and established Lean as a corporate-wide management system.

Dana Wright-Wasson, president of Take Action Inc. and renowned speaker, shares the components necessary for leaders to design an exceptional employee experience. Using design thinking, studies, and stories from more than 20 years of facilitating employee engagement within teams and organizations, Dana will show you how to develop your leadership strengths, recognize good ideas, and give voice to your teams. She also uses examples from admired global corporations that are creating real impact, including Zappos, Google, Netflix, and Mars, Incorporated.

Whether you operate a neighborhood watering hole, manage a high-end gastro pub, or are looking to get into the bar business for the first time, this book will give you the know-how to put your establishment on the path to success.

Harry Kraemer showed how self-reflection, balance, true self-confidence, and genuine humility are the traits of today's most effective leaders. In Becoming the Best, his highly anticipated follow-up, Kraemer reveals how, in practical terms, anyone can apply these principles to become a values-based leader and to help create values-based organizations. Drawing on his own experiences as the former CEO and chairman of Baxter International, as well as those of other notable leaders and organizations, Kraemer lays out a pathway for understanding the principles and putting them into practice.

Que peut-on attendre du coaching ? Comment ça marche ? Quelle est son éthique ? Quels sont ses rapports avec le changement ? Quelles différences entre le coaching et la thérapie ? Vincent Lenhardt qui a formalisé la pratique du coaching en France et pratiqué les différentes formes de coaching fait le point sur ces questions et quelques autres. Avec la clarté conceptuelle l'approche métaphorique qui le caractérisent. Indispensable pour comprendre le coaching.

What does it mean in practice to be a values-based leader? When faced with real situations, how can you be your best self and create best teams - while also being a best partner with customers and vendors, a best investment for your stakeholders, and a best citizen making a difference in the world? It's a tall order, but these are the expectations for world-class organizations today.

Long considered the world's greatest thinker and writer on management, Peter Drucker's teachings continue to inspire leaders everywhere. From 1975 to 1979, author William Cohen studied under the Great Man and became the first graduate of his doctoral program. What Drucker taught him literally changed his life. In a matter of a few years, he was re-commissioned in the Air Force and rose to the rank of major general.