Leadership Culture

In The Pathway to Powerful, Danny Silk - author of Culture of Honor and Keep Your Love On - teams up with Carla Chud to offer a practical road map for becoming a more powerful, healthy leader. Drawing from the journey Carla and her leadership team have taken to transform themselves and their organization, she and Danny lay out the steps to overcome fear-driven, dysfunctional leadership and establish the core values and practices of honor in their lives, team dynamics, and organizational culture.

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...

Veteran DEI leader Mita Mallick debunks thirteen myths that hold us back from transforming our workplaces. She delivers powerful storytelling combined with practical and hands-on ways for us to be more inclusive leaders. She teaches us that when we show up as more inclusive leaders, we have the power to change our organizations, ultimately creating a ripple effect across our ecosystem.

Axiom Award Bronze Medalist for Leadership Executive coaches and #1 bestselling authors of All In and The Carrot Principle offer insight and advice in this practical eight-step guide both managers and employees can use to reduce work anxiety in the office and at home. Have you ever dreaded...

When it comes to improving customer experiences, trying out new business models, or developing new products, even the most experienced managers often get it wrong. They discover that intuition, experience, and big data alone don't work. What does? Running disciplined business experiments. And what if companies roll out new products or introduce new customer experiences without running these experiments? They fly blind. That's what Harvard Business School professor Stefan Thomke shows in this rigorously researched and eye-opening book.

For readers of Caste, Sapiens, and The Dawn of Everything, a page-turning deep-dive into how bias is learned—plus a strikingly original and highly effective set of tools to un-learn it. Imagine a world without bias. A world where all human beings can truly be just as they are and unleash their...

"Incisive debut treatise... Mohsin brings to the proceedings a reporter's eye for story" — Publisher's Weekly From Bloomberg News reporter Saleha Mohsin, the untold story of how one of America’s most invincible institutions—the Treasury—has used the U.S. dollar to define America’s...

Leadership drives purpose, culture drives passion, and strategy drives performance. Together, the 3Ps—purpose, passion and performance—equal profit. And profit is the life-giving blood keeping the economy flowing and growing.

When it comes to running a business, the most important decisions a leader makes are not about products or locations - they're about people. For the past 33 years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry.

There are dark forces at work breeding separation, disunity, disengagement, and denying their role in maintaining a status quo rife with injustices and inequities that keep them in power and everyone else subjugated. But there is an equally and opposite force for good pushing back. Leaders who understand that business must be more by creating culture where injustices are mitigated, inequities are eradicated, diversity is highly prized, and inclusion is the norm.

An upcoming book to be published by Penguin Random House...

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

International business speaker, Michael Kerr, believes you owe it to your employees and their families, to your colleagues and customers, and to yourself to embrace your role as a culture leader to create a kinder, more compassionate, and ultimately inspiring workplace that works for everyone.

Let It Go! is a fresh look at delegation that gets to the heart of why we struggle with it. You’ll learn step by step how to shift your mindset and implement proven techniques to create space for more of what you love. Then, you’ll discover how to scale delegation across your organization, giving your team the permission, autonomy, and tools they need to better leverage their time. By making this simple shift, you’ll attract and retain great talent while creating limitless potential for business growth.

Successful leaders build and maintain productive, mutually-beneficial relationships - inside and outside of their organizations. They purposefully shape workplace culture that retains talent, cultivates innovation and supports the organization's goals. And they achieve excellence in teamwork and organizational execution - the nuts and bolts of collaborative action that actually produces desired results.

From the pioneers of the management strategy that's transforming businesses worldwide, Making Work Human shows how to implement a culture of performance and gratitude in the workplace—and seize a competitive edge, increase profitability, and drive business momentum.

Kindness and leadership aren't often synonymous. The purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces, organizations, and the world. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use. By the time you finish the book, you will feel confident in your ability to lead with kindness and also to address organizational problems at work, at home, and in the community with kindness.

From one of the world’s leading data scientists, a landmark tour ofthe new science of idea flow, offering revolutionary insights into the mysteries of collective intelligence and social influence If the Big Data revolution has a presiding genius, it is MIT’s Alex “Sandy” Pentland. Over...

Bring Joy Back to Leadership—And Watch Your Team Thrive. Burnout is rampant. Employee disengagement is at an all-time high. Leaders are stuck between driving productivity and maintaining well-being—but what if the missing ingredient is joy? In Joyosity, leadership expert Jenn Whitmer presents a groundbreaking approach to workplace culture that prioritizes joy as a strategic advantage.

From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. What should you and your company be doing today to ensure that you're poised for success and keeping up with your competitors in the age of AI? Artificial Intelligence: The Insights You Need from Harvard Business Review brings you today's most essential thinking on AI and explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution.