Leadership Culture

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...

Every organization from any sector can benefit from becoming trauma-informed. Trauma-informed workplaces understand and recognize the presence of trauma, acknowledge the role trauma can play in a person’s life, and promote work environments that support the individual and collective well-being of all staff and clients. They create a sense of belonging, connection, and safety through their attitudes, policies, and practices. As a result of these practices, organizations that are trauma-informed are more resilient and better equipped to achieve their missions.

What author Margaret Graziano proposes in Ignite Culture is a fundament shift in leadership’s approach to creating an intentional, healthy, high-performance organization. Offering a unique combination of experiential coaching, evidence-based leadership tools, and actionable strategies, Ignite Culture empowers business leaders with the wisdom and insights they need to reshape their company’s culture, increase employee engagement, and grow revenue in a supportive, high-performance environment.

The Bharatiya Janata Party is an idea that was seeded into the minds of nationalist Jana Sangh leaders when they began to envision India after Independence. Much like the very core the freedom struggle was built on, they saw India as a demographically, culturally and historically cohesive and...

In The Culture Solution, business consultant and The New York Times best-selling author of The Dream Manager and Off Balance presents the six enduring principles of a dynamic culture, designed in a way that is both intensely practical and inspiring. If you want to grow your business; attract, grow, and retain top talent; learn the key to hiring in the 21st century; teach every person in your organization that they have a role to play in making the culture better today than it was yesterday, this book is for you and every person on your team.

Culture change expert and diversity speaker Michelle Silverthorn explains how to transform diversity and inclusion from mere lip service into the very heart of leadership. Following the journey of a Black woman in the workplace, leaders learn the old rules of diversity that keep failing her and millions like her again and again, and the new rules they must put in place to make success a reality for everyone.

A powerful and original argument that traces the roots of our present crisis of authority to an unlikely source: the meritocracy. Over the past decade, Americans watched in bafflement and rage as one institution after another – from Wall Street to Congress, the Catholic Church to corporate...

Beyond the Lines offers a game plan for any leader to help an organization achieve and sustain success. We all know that success is not easy. If it were, everyone would be successful. The question is, do you deal with your challenges in a positive way? What's more, can you help others deal with their challenges in a positive way? People don't want to be "managed", after all - they want to be guided. They know that no matter how challenging a situation might be, they can trust the leader to make the best decisions for the team.

Only 10% to 25% of organizations get it right when it comes to achieving the expected results from their strategic planning. This means 75% to 90% of them are leaving results on the table and wasting their time on things that don't matter. Almost a decade ago, a major steel manufacturer approached Sean Ryan and his team to help them think through how to better convert strategy to results. This was the catalyst for the seven gears that translate strategy to results found in Strategy-Execution-Results (SXR).

The next big idea from bestselling author Dan Sullivan, rooted in the same high-level teachings his clients pay thousands to learn—stop hiring for jobs and start casting for roles to build teams that perform, not just function. Stop hiring. Start casting. Most companies hire to fill jobs. The...

All great coaches know how to ask good open-ended questions and how to give effective feedback. They keep a balanced and honest perspective that separates the person from the problem or issue; coaching to leverage their unique strengths and helping them improve weaknesses with a mindset focused on continuous improvement.

The 16 case studies in this volume examine the culture of armies, navies, and air forces from the Civil War to the Iraq War and how and why culture affected their performance in the ultimate arbitration of war.

Turn your business into a sales and marketing powerhouse! Every day, businesses like yours underperform as millions are wasted on ineffective marketing. This is not only lost time and lost money but it’s threatening your culture and any real opportunity to grow. In The 7 Disciplines of Relationship Marketing, you’ll discover the greatest marketing strategy in history. And the best part...it’s right in front of you, doesn’t have to cost a fortune, and has a track record that can produce consistent and lasting growth for you and your company.

Digital technologies are disrupting organizations of every size and shape, leaving managers scrambling to find a technology fix that will help their organizations compete. This book offers managers and business leaders a guide for surviving digital disruptions - but it is not a book about technology. It is about the organizational changes required to harness the power of technology. The authors argue that digital disruption is primarily about people and that effective digital transformation involves changes to organizational dynamics and how work gets done.

The world needs leaders who have the strength to be kind. The Return on Kindness challenges companies to set a higher bar and reimagine what great leadership looks like. Kindness isn’t what you think it is. Kind leaders, far from being soft or weak, are caring and tough.The Return on Kindness...

A witty, wise, straight-talking career guide for women, I Shouldn't Be Telling You This is the perfect book for the current economic climate, whether you're just starting out, re-entering the workforce after maternity leave, or simply looking for a career change; it contains essential tips and bold strategies from a gutsy innovator who helped increase Cosmo's circulation by half a million copies per month.

Research shows you have a 50% chance of hiring the right employee… and a 50% chance of hiring the wrong one. It’s a?toss up, but it doesn’t have to be. After years of scientific research and first-hand interview experience with thousands of candidates, author Chaka Booker has created a...

Church planting has become a cottage industry. National conferences, hip planting organizations, and all-in-one resource kits celebrate the thrill of pioneering a church and inspire visions of glorious victories. Yet few who respond to the call are warned what they’ll actually encounter: the...

From the pioneers of the management strategy that's transforming businesses worldwide, Making Work Human shows how to implement a culture of performance and gratitude in the workplace—and seize a competitive edge, increase profitability, and drive business momentum.

A pioneering forecaster predicts the trends and technologies that will shape global culture and commerce in the next two decades—a must-read guide for business leaders, entrepreneurs, and anyone looking for an edge. “In a world of half-baked hot takes, Marian Salzman is a true seer...