Leadership Development

What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

In a televised social experiment before millions of viewers, police sergeant Derrick Levasseur demonstrated that techniques used by undercover detectives could help people achieve their goals in everyday social situations. The result: he walked away with more than half a million dollars. In The Undercover Edge, Derrick shares his personal mind-set surrounding human behavior and motivation. Even more than that, he provides easy yet groundbreaking tools acquired while overcoming personal adversity.

The accumulated wisdom of the most celebrated motivational writers of all time is distilled into one brief playbook for unlocking the prosperity-power of your mind. Why Not You? This is the guiding question of How to Be Rich. To answer it, this compact book gleans must-read passages, powerful...

The profession of Agile Coaching is, in a word, confusing. Bob Galen has written Extraordinarily Badass Agile Coaching to help alleviate the confusion. The book centers on the Agile Coaching Growth Wheel as the competency and skill maturity model to baseline your agile coaching skills against. Its core goal is to “raise the bar” as to what true excellence looks like and to help you establish a personal development and growth plan. Consider this book that maps to coaching badassery, personal growth, and client service.

This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round. Whether you're an HR professional or a manager, chances are there's one...

We've combed through the ideas, insights, and best practices from the past year of Harvard Business Review to help you get up to speed fast on the relevant concepts driving business today. Discover new ideas and sample the latest thinking of our vast array of management experts. Revisit these topics now to make sure your organization is incorporating the best, most up-to-date practices, or keep this book as a reference so you can turn to these memorable pieces when you need them the most.

Have you wondered how some people bend (or break) the rules and no one seems to notice? Have you ever been used or manipulated and now want to know how to defend against it happening to you again? Would you like to know how? Bailey keeps no secrets and holds nothing back by putting the power of dark persuasion directly into your hands. You’ll quickly find yourself maneuvering through situations, countering manipulations, and getting precisely what you want, in a way that from the outside will seem to work like dark magic.

Napoleon Hill and W. Clement Stone were two of the most inspiring, motivating figures of the 20th century personal development movement. In this, their legendary collaboration, these two icons present a formula for successful living that is unsurpassed in its simplicity, practicality, and power.

An accessible, light-hearted exploration into game theory. Haim Shapira describes what it is, why it is important, and how it can help us in our daily lives. This audiobook provides many humorous anecdotes and insightful examples of how our daily lives are affected by game theory. Game theory is the mathematical formalization of interactive decision-making - it assumes that each player's goal is to maximize his/her benefit, whatever it may be. Players may be friends, foes, political parties, states, or any entity that behaves interactively, whether collectively or individually.

In this ground-breaking book, Clare Josa guides you through her proven, research-backed five-step strategy to set yourself free from Imposter Syndrome.

How working parents can lead more purposeful lives, characterized by harmony, connection, and impact.

Make your breakthrough with the secrets that fueled 10 of today's greatest entrepreneurial successes!

The time is to act is now! The opportunities for wealth, success, and personal freedom are greater today than ever before. The only question that may be holding you back is: "How?"

This book offers practical frameworks, models, and case studies that will help leaders inspire and lead change effectively, making it an essential resource. It belongs on the desks of founders, entrepreneurs, CEOs, leadership teams, HR professionals, managers, and consultants across industries, as well as business students.

Chaque jour, vous devez négocier. Que se passera-t-il demain ? Allez-vous gagner ou perdre ? Si vous souhaitez augmenter vos chances de gagner, donnez-vous une longueur d’avance et écoutez ce livre. Que vous vouliez influencer un client, un fournisseur, un enfant, un employé ou votre conjoint, vous trouverez dans cet ouvrage des réponses aux questions que vous vous posez depuis longtemps. Voici enfin regroupées dans un volume intéressant, facile à comprendre et rempli de trucs, les bases du succès interpersonnel. Vous aurez à négocier demain... Êtes-vous prêt ?

"An instant classic." —Arianna Huffington "Will inspire people from across the political spectrum." —Jonathan Haidt An essential shortlist of leadership ideas for everyone who wants to do good in this world, from Jacqueline Novogratz, author of the New York Times bestseller The Blue Sweater...

Before you can lead change, you must first learn to communicate effectively.Sync or Swim will help you: break through apathy and cynicism to inspire teamwork; empower and energize frustrated colleagues; and create an engaging work environment.

You Have What It Takes to Go Over the Top! Drawing on forty years as a world-class motivational speaker and author, Ziglar identifies and outlines in his best-selling Over the Top precisely how to achieve what people desire most from life—to be happy, healthy, and reasonably prosperous and...

Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.

En esta era empresarial es muy tentador dejar tu trabajo para empezar tu propio negocio. En Emprende tu propio negocio el mundialmente conocido autor bestseller y consultor de negocios Brian Tracy habla de una de las habilidades más necesarias hoy en día.

Most of us want to make a difference. We donate our time and money to charities and causes we deem worthy, choose careers we consider meaningful, and patronize businesses and buy products we believe make the world a better place. Unfortunately, we often base these decisions on assumptions and...