Leadership Success

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

Essential insights that get to the heart of who you want to be as a leader and help you identify the actions that will take you there. What is it that differentiates a good enough leader from a truly great one? In What Great Leaders Do, bestselling author Andy Stanley shares timeless and...

Robin Sharma ha compartido durante más de quince años su fórmula para el éxito con las empresas líderes de Fortune 500 y personajes destacados en todo el mundo, una receta que le ha convertido en uno de los asesores de liderazgo más solicitados internacionalmente. Ahora, por primera vez, Sharma comparte sus conocimientos excepcionales con todos sus lectores.

All too often, the challenges we face seem overwhelming. Where do we start? What if we fail? But best-selling author John Izzo argues that almost every problem, from personal difficulties and business challenges to social issues, can be solved if all of us look to ourselves to create change rather than looking to others. And with the research to prove it, Izzo shows that by seeing ourselves as the locus of control rather than the victims of change, we are happier, less stressed, and more powerful.

Nous sommes prisonniers de deux injonctions contradictoires : la culture de l'essai-erreur et la politique du zéro échec. Comment appréhender l'échec intelligemment ? Grâce à une nouvelle grille de lecture qui vous apprendra à trier le bon grain de l'ivraie. Accordez-vous le droit à des échecs contrôlés pour mieux relever les défis qui vous feront grandir. Et apprenez des échecs quand ils surviennent. Une stratégie de gestion du risque et de protection naturelle qui sauvera quelques-unes de vos plus précieuses plumes!

In today's connection economy, the most successful leaders inspire their people with purpose and meaning. Powerful corporate storytelling can mobilise people around an organisational objective in a way that a focus on market share never will. Be it a digital transformation or a diversity and inclusion initiative, corporate change needs the support of the people in that organisation in order to stick. Yet, while all stories can move people to take action, storytelling isn't a one size fits all.

Learn How to Lead to Win will help you crush barriers to your success. Be as bold as a Top Gun fighter pilot, as decisive as the commander of a carrier in a typhoon. Have the courage to push to the edge of the leadership envelope and be an even better leader than you are today.

#1 NEW YORK TIMES BESTSELLER Arianna Huffington’s impassioned and compelling case for the need to redefine what it means to be successful in today’s world—now in a 10th anniversary edition featuring a new preface “A captivating look at what it takes to live a more meaningful...

The lives of Hannibal and his Roman enemies are the stuff of legend. But these classic stories contain truths with relevance today: The seeds of our successes lie in our failures, and within our successes are the kernels of our failure. Knowing how to recognize these paradoxes will help us to be more effective at work, at school, at home, and with others. A big new idea book that springs from ancient history, Hannibal and Me explores these exciting ideas by analyzing the experiences of Hannibal and others who made their mark on history.

Construction Genius logically breaks down complex concepts into small components so any construction leader understands how to be more effective. Construction Genius covers topics as broad as how to structure a meeting so you reach an agreement on how to solve problems every time, to how to have tough conversations without ruining relationships, to how to build better teams that deliver profitable projects . . . and the one question that will save you $1 million, guaranteed.

Everyone seems to have an opinion about leadership. We know good leaders Eat Last, Lean In, Break the Rules, Dare to Lead, and are Radically Candid, as well as extremely aware of their Tribes, Drive, and Principles. But books about these topics overlook the value of leadership impression - the instant projection you exude as a leader. How do leaders sound? What do leaders say and not say? How do leaders tell stories, send emails, run meetings, conduct video conferences, give speeches, conduct interviews, and even listen to others?

Leadership is often a risky, lonely role possessing nearly unbearable lows and fleeting highs. Despite this emotionally and intellectually draining roller coaster, a handful of leaders deliver stunning results, with great consistency. They push past current leadership trends in order to achieve the most extremely challenging goals. They don't fall prey to the platitudes or cliches we see so often see in leadership theory. Instead, they succeed by recognizing and surviving the dangers that challenge them as they take themselves and their teams to higher levels.

The principles in this book can be applied to leadership at any level, providing listeners with the tools they need to shift awareness, enhance communication, build trust, eliminate fear and self-doubt, and minimize unnecessary workplace drama. Embracing any one of the seven practices alone can be life-changing. When used together, they support a path of well-being, productivity, and positive influence.

Most people associate performance management with the annual review, which is universally dreaded by employees, management, and HR professionals alike. It's a cookie-cutter, fear-based, top-down approach that emphasizes negatives over positives and stifles healthy career conversations. It's never been shown to motivate anyone to do anything but try to avoid it, but nobody feels like they have any alternative. Tamra Chandler has one - and it works.

Are you over-extended, over-distracted, and overwhelmed? Do you work at a breakneck pace all day, only to find that you haven’t accomplished the most important things on your agenda when you leave the office? The world has changed, and the way we work has to change, too. With wisdom from 20 leading creative minds, Manage Your Day-to-Day will give you a toolkit for tackling the new challenges of a 24/7, always-on workplace.

The Leadership Code: A Woman's Guide to Success by Devyani Patel is essential for women aspiring to leadership roles in today's complex corporate world. Drawing on her extensive international experience, Patel provides practical strategies and insights to help women navigate the unique challenges they face in the workplace and develop skills needed to succeed in a leadership role.

In Building a Rockstar Workforce, Adam and Amber Wong share a proven, real-world roadmap for building leadership at every level of an organization. Drawing from more than 25 years of combined experience in leadership development, business management, and behavioral science, they show how strengthening emotional intelligence, communication, self-awareness, and conflict skills can transform the way people work together.

Drawing from research with over 1000 leaders, More Impact, More Easily introduces 12 systems that will help you control the pace of work, own your space and have more influence, regardless of your job title. These 12 systems will help you overcome challenges including how to become more visible, being able to motivate and influence those around you and staying on target by driving performance. Discover how top managers operate differently when it comes to getting things done — from leading teams to navigating difficult bosses, guiding change and advancing to the next level.

If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first.

Are you looking to up your game as a communicator? Are you struggling to get your message out, or not sure how to combat the nerves or having trouble getting your message across to others? “How to Communicate Effectively” is a great guide to help you make a move from simply talking to being someone who people admire and respect as an effective communicator. Mastering the skill of communication can be a complex and daunting task, but those complexities are broken down into 7 easy and actionable steps.