Management Communication Skills

Imagine ser capaz de aliviar a tensão e promover acordos mesmo nas situações mais difíceis - apenas mudando a maneira de falar. Durante décadas, Marshall Rosenberg fez exatamente isso, resolvendo pacificamente conflitos em famílias, escolas, empresas e governos, em mais de 30 países. Neste audiolivro, Marshall apresenta seu sistema, a Comunicação Não Violenta, para nos ajudar a falar as verdades mais profundas, abordar nossas necessidades e emoções não reconhecidas, e honrar essas mesmas preocupações quando nos relacionamos com os outros.

In today’s contentious culture, how do you get what you want while preserving your important relationships and your own integrity? Some suffer in silence as chronic avoiders. Others can’t help but challenge people who say or do something they disagree with. But you can learn to transcend your innate personality and old habits to respond thoughtfully and strategically to any conflict. In Conflict Fluent, conflict resolution specialist Emily Taylor teaches listeners five proven approaches.

Im richtigen Ton können wir alles sagen, im falschen nichts. Schlagfertigkeit 2.0: Die beliebte Bestseller-Autorin Nicole Staudinger zeigt, wie wir mit Worten Brücken bauen können. Als Schlagfertigkeitsqueen brachte sie uns bei, jede Situation wortgewandt zu meistern - nun, in "Leicht gesagt!" aber zeigt sie uns, wie wir nicht nur gekonnt parieren, sondern mit guter Kommunikation Konflikte im Alltag, dem Job, der Familie und der Liebe nachhaltig lösen und uns endlich wieder verstehen.

Most of us struggle to find the balance between being friendly and liked, and standing our ground or setting boundaries to get what we want. We feel that we should change in order to fit in, even when that goes against who we are. Irresistible Assertiveness will teach you how to proceed in delicate situations and how to set clear boundaries in a courteous and pleasant way that will create mutual understanding and help you to get what you want without being a jerk.

People often convey intended and unintended messages in ways that extend far beyond the words they use. A gesture, a tone, a figure of speech - it's our unconscious biases that speak volumes. When you understand how they are manifested through “micromessages”, you operate a step ahead of everyone. This peerless guide has helped business leaders across more than 300 companies in 35 countries. Now, this new edition has been updated for a world where digital platforms and social upheaval have revolutionized the way we communicate.

If you ever wonder about how to think like an expert, the difference between your inner critic and the actor within, your ability to be heard, the value of being a musician, how to protect yourself from liars or how to overcome fears, you will find answers in this book.

As a leader, you work hard at crafting effective messages. You aim to influence, persuade, present. You have a voice, you have a platform… but is anyone listening? The reality is that the people you’re talking to are distracted. They’re listening at a rate of 125–250 words per minute, but they’re thinking at 1,000–3,000 words per minute. That gap means they’re likely to miss 75% of what you say.

This is the Simplest and most Powerful Leadership book that you will ever find! It's fun, insightful, and focused on how new leaders just like you can lead with strong Relationships. Join me as we spend time at the Woo-Woo factory learning how the two main characters handle Leadership differently. One always uses Relationship Leadership principles, while the other goes his own way and is a disaster. Learn how to be an Awesome Leader!

Charismatiker fallen nicht vom Himmel - sie werden gemacht! In einer komplexen Welt voller Veränderungen und Widersprüche brauchen Führungskräfte eine besondere Stärke: eine Ausstrahlung, die auf andere inspirierend, orientierend und anziehend wirkt. Doch was macht eine charismatische Persönlichkeit aus? Um dem Phänomen Charisma auf die Spur zu kommen, beschäftigt sich Christiane Deters mit dem Leben und Wirken sechs bekannter Persönlichkeiten: Coco Chanel, Elisabeth Selbert und Ruth Bader Ginsburg sowie Martin Luther King, Barack Obama und Willy Brandt.

Learn 2 Love 2 Live Together is a dive into the human experience in today's modern world. We will search and explore the inner complexities of contemporary man's relationships with himself, with the end goal of learning from them and improving on them. Learn 2 Love 2 Live Together is the first book of its kind that challenges the listener to face current issues in evolving times, provoking them to ponder pertinent questions.

As organizations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater. Cutting through the hype and dispelling the myths about EI, this practical, easy-to-use resource provides clear guidance, powerful tools, and actionable steps for developing and implementing EI in the workplace for immediate results.

En su nuevo libro, Alejandra Stamateas nos ayudará a navegar las relaciones más difíciles para que podamos disfrutar de las personas que están en nuestras vidas. Nos ayudará a restaurar lo que se rompió, nos abrirá los ojos para ver cuándo una relación no es saludable ¡y nos proporcionará una salida! Con historias y desafios personales, la autora presentará muchas de las problemáticas actuales de las relaciones interpersonales, dando tips para poder relacionarnos con uno mismo y con el otro de unamanera saludable.

In this no-nonsense book, you'll learn how to access proven leadership success principles to ensure you can blossom in your role of SME business leader. This book will enable you to: focus on the nine key principles on the leadership task list that will considerably impact your business success; gain insight into the 10 elements SuperSTAR leaders use to motivate and engage their teams; learn how to be flexible and adaptable in your leadership style to best suit any situation and act smarter with the teams and people you lead; and much more.

Your brand is the stories people share about you when you're not in the room, and it's these brand stories that determine if people buy from you, employ you, work for you, or invest in you. When the stakes are that high, wouldn't you want to take control of it? In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you, too, can create and share stories that stick.

In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents.

Whether you're involved in a labor-management dispute or a landlord-tenant disagreement, considering a major purchase or overseeing a large commercial transaction, there are elements that are common to all negotiations. This book walks the listener through the world of negotiating in an easy-to-follow, step-by-step fashion, covering the macro and micro-process of negotiations, the importance of adequate preparation, knowledge of the rules, and the role and usefulness of a mediator.

Your style is perfect for you. Public speaking coach to the C-suite Bill Hoogterp reveals proven tips, techniques, and exercises to amplify your effectiveness as a speaker and communicator. He explains how the brain processes information, what people respond to, and how to hold the audience in the palm of your hand. Great public speaking can be learned. Hoogterp's unique method turns fear into fun and tells you how to be your natural, authentic, unique self - and deliver your perfect presentation for any audience each and every time.

How can you possibly be successful in life if you're not successful with your relationships? How do rewarding relationships manage to turn into relationship problems? Have you ever felt no matter what you do to make things right, you end up feeling the same pain, disappointment, and despair of relationships gone bad? How do you let people know you just want to get along? Whether it's family, friends, coworkers, neighbors, business partners, fellow students, teachers - or any other relationship - this book will help you uncover hidden habits and patterns that are silently damaging your relationships.

Up to today, you've been behaving the way you do because of old internal programming and the attitudes that support those patterns. You may consider alternatives, but most of the time you tend to run on autopilot from your past learning. Within the framework of your thinking and focus, are you directing your destiny and life intentionally or are you going through life by default? That is a choice. The goal of The Achievement Manifesto is to give you a comprehensive formula for generating the success you desire - both personally and professionally.

The Charisma Code is a handbook for connecting across cultures. The best connectors are the biggest influencers, and those who influence culture change the world. The key is unleashing your inner soul force - your charisma - to attract, connect, engage and bring value to your relationships. In her barrier-breaking book, cultural anthropologist, Robin Sol reveals how anyone can tap the language beyond words to build bridges, open doors, or start revolutions.