Management Leadership Success

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

In the past few years, a number of well-known firms have failed; think of Blockbuster, Kodak, or RadioShack. When we hear about their demise, it often seems inevitable - a natural part of "creative destruction." But closer examination reveals a disturbing truth: Companies large and small are shuttering more quickly than ever. What does it take to buck this trend? The simple answer is: ambidexterity. Firms must remain competitive in their core markets, while also winning in new domains.

Even the best competitive strategies mean nothing if they can't be executed. Yet many organizations struggle when they move from defining a strategy to implementing it. Somehow, all the careful planning falls to the side, and leaders are left wondering how to pick up the pieces. The HBR Guide to Executing Your Strategy is here to help. This book offers leaders and managers tips and advice for how to take even the most detailed strategy and apply it throughout their organizations.

This book adds examples from over twenty years of experience by Dr. Liker in working with companies outside of Toyota. This audiobook treats you as a student who will be actively engaged in developing lean leader skills as you read. It acts as a tutorial for beginning the journey!

We are oddly paradoxical creatures who long to be happy while creating our own suffering. We replay past anguish, anticipate future distress, and stew in self-righteous anger. In Hard to Be Human, Ted Cadsby focuses on five cognitive design flaws that foster underthinking and overreacting, and reveals powerful strategies to overcome them.

Koch shows how to maximize success in your career and life by using the proven principle that 80 percent of changes in the world result from the most powerful 20 percent of actions and ideas. He'll show how to use your own powerful "20 percent spike" - your most creative ideas and unique skills - to measure the amount of value you bring to your employer, clients, or customers. For most people, there is a huge disparity between their intrinsic value and the compensation they receive for their efforts.

Freedom By Design is the guide every service-based business owner needs but rarely finds, especially once growth starts feeling more like a grind than a reward. If your company has surpassed the $1M mark but left you with more stress, shrinking margins, and a team that leans too heavily on your shoulders, this book reveals why—and what to do about it.

Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting, or stand at the podium at a speaking engagement.

Designed as both a companion piece to the author's previous book, The Power of Understanding People, and a stand-alone work, The Power of Understanding Yourself provides listeners with a blueprint for examining their true purpose and approach to life and a map for achieving greater personal happiness, professional success, and self-awareness.

Con La velocidad de La Confianza, Covey nos presenta una guía brillante, con herramientas e instrumentos muy valiosos que nos dirán como cultivar, aumentar y conservar este tesoro llamado confianza. No hay virtud más valiosa que la confianza: todo líder debería aprender a cultivarla y promocionarla a lo largo y ancho de su organización. La razón es que la confianza incide en la velocidad y los costos.

मैं यह पुस्तक इसलिए लिख रहा हूँ ताकि मेरे युवा पाठक उस आवाज को सुन सकें, जो कह रही है-'आगे बढ़ो'। अपने नेतृत्व को हमें समृद्धि की ओर ले जाना चाहिए। रचनात्मक विचारोंवाले युवा भारतीयों के विचार स्वीकृति की बाट जोहते-जोहते मुरझाने नहीं चाहिए। जैसाकि कहा गया है-चितन पूँजी है, उद्यम जरिया है और कड़ी मेहनत समाधान है। युवा पीढ़ी ही देश की पूँजी है। जब बच्चे बड़े हो रहे होते हैं तो उनके आदर्श उस काल के सफल व्यक्‍त‌ित्व ही हो सकते हैं।

This practical, actionable guide to success at the executive level helps readers understand what they need to pick up and let go of to achieve the results that are expected at the next level. Along with simple and immediately applicable tools and frameworks he's road-tested with thousands of coaching clients, Eblin offers clear, practical advice reinforced by interviews and case studies from executives who know what it takes to succeed.

That’s one lesson Rishabh Shah learnt after he founded I.I.M.U.N. (India’s International Movement to Unite Nations) in 2011. Now, as the world’s largest youth-run organisation, they work with thousands of young people across 220 cities in India and more than 35 countries to put together concourses for school children. The aim is to sensitise leaders of tomorrow about the world, from the Indian lens.

Every day, there are multiple things vying for our attention - people, businesses, technologies, apps. But many of us don’t realize that our attention is our property. It belongs to us just like any other resource we own. And when we choose what we give our attention to, we can focus fully on our own purpose and on what’s best for us. When you take a step back and think about your thinking, you can take control of your attention, as well as your time and your purpose, rather than allowing others to be in control. It’s up to you.

The Future Leader is a business fable that serves as a practical resource, offering guidance to prepare for leadership while navigating the unique challenges of family dynamics and business responsibilities. Follow a candid dialogue between Jordan, a new successor, and Kelly, a family friend who has years of firsthand experience in the trials of succession.

Essential insights that get to the heart of who you want to be as a leader and help you identify the actions that will take you there. What is it that differentiates a good enough leader from a truly great one? In What Great Leaders Do, bestselling author Andy Stanley shares timeless and...

In 3 Top CEOs' Mantras for Success, India's finest CEOs and business leaders tell you what it takes to be successful. They take you to the heart of their enormous businesses and tell you how they built these corporations and grew them to their present standards of excellence. These icons of business will show you how to find the keys to greatness, unlock the secrets of their ability to innovate, break the conventions, overcome challenges and generate strategies.

Research shows that appealing to human emotion can help you make your case and build your authority as a leader. This book highlights that research and shows you how to act on it, presenting both comprehensive frameworks for developing influence and small, simple tactics you can use to convince others every day.

There's an 80 percent chance you're poor. Time poor, that is. Four out of five adults report feeling that they have too much to do and not enough time to do it. These time-poor people experience less joy each day. They laugh less. They are less healthy, less productive, and more likely to divorce. In one study, time stress produced a stronger negative effect on happiness than unemployment. How can we escape the time traps that make us feel this way and keep us from living our best lives?

From the authors of The Leadership Challenge, Everyday People, Extraordinary Leadership is a TLC for individual contributors. Leadership is not about position, power, or place but about behavior. It's about what you do, not who you are.