New Culture

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

Many bemoan the decay of culture. But we all have a responsibility to care for culture, to nurture it in ways that help people thrive. In Culture Care artist Makoto Fujimura issues a call to cultural stewardship, in which we become generative and feed our culture's soul with beauty, creativity, and generosity. We serve others as cultural custodians of the future. This is a book for artists, but artists come in many forms.

From the New York Times bestselling author of Pachinko, a "mesmerizing" novel about the Korean-American daughter of first-generation immigrants striving to join Manhattan's inner circle (USA Today). Casey Han is a strong-willed, Queens-bred daughter of Korean immigrants immersed in a glamorous...

This unflinching and powerful novel tells the "deeply felt and fiercely written" story of a young girl's journey out of Zimbabwe to America (New York Times Book Review). Darling is only ten years old, and yet she must navigate a fragile and violent world. In Zimbabwe, Darling and her friends...

Best-selling author and national radio host Dr. Andrew Farley is known to challenge legalistic and lifeless interpretations with his discerning take on controversial scriptures. In Twisted Scripture, Andrew skewers sacred cows and shatters destructive lies, bringing the undiluted truth about God's love and grace in a colorful and conversational look at the most controversial passages in the New Testament.

The 21st century is a world in constant change. In A New Culture of Learning, Doug Thomas and John Seely Brown pursue an understanding of how the forces of change, and emerging waves of interest associated with these forces, inspire and invite us to imagine a future of learning that is as powerful as it is optimistic.

Out with the old and in with the new! It’s time to celebrate Chinese New Year! Clean the house. Have a feast with relatives. Watch fireworks and dragon dances. Make paper lanterns. Chinese New Year, or Spring Festival, is a celebration of new beginnings.

Conspirituality takes a deep dive into the troubling phenomenon of influencers who have curdled New Age spirituality and wellness with the politics of paranoia—peddling vaccine misinformation, tales of child trafficking, and wild conspiracy theories. In the early days of the COVID-19 pandemic...

It’s Rashin’s first day of school in America! Everything is a different shape than what she’s used to: from the foods on her breakfast plate to the letters in the books! And the kids’ families are from all over! The new teacher asks each child to imagine the shape of home on a map. Rashin knows right away what she’ll say: Iran looks like a cat! What will the other kids say?

How the world’s oldest asset secretly shapes our modern economy In The Land Trap, Mike Bird—Wall Street editor at The Economist—reveals how this ancient asset still exerts outsize influence over the modern world. From the speculative land grabs of colonial America to China's real estate...

A groundbreaking look at the science of attachment and compatibility, challenging our most fundamental assumptions about love and attraction and revealing the real keys to lasting connection and deeper relationships. Modern media and culture have taught you a vast array of inaccurate ideas about...

After a period of tremendous upheaval, it is necessary for organizations to transform alongside their employees and welcome new ways of working. While it is impossible to predict which changes will be successful, it is crucial for leaders to now ask: what should work look like to achieve productive, healthy, and safe organizations? In Brave New Workplace, Julian Barling argues that we should focus on creating environments in which employees can flourish, rather than relying on the resiliency of workers to withstand difficult working conditions.

No single factor - not sales, marketing, finance, strategy, or operations - has more influence over the ultimate success of an organization than its culture. In the game-changing first edition of Culture by Design, David Friedman cut through the fog and provided a simple, clear, and practical road map that thousands of organizations have now used to build high-performing cultures. In this new updated edition, you'll learn how to take the strategies he originally taught and adapt them to meet the unique challenges presented by today's remote work environment.

Contemporary culture trivializes the "seven deadly sins," or vices, as if they have no serious moral or spiritual implications. Glittering Vices clears this misconception by exploring the traditional meanings of gluttony, sloth, lust, and others. It offers a brief history of how the vices were compiled and an eye-opening explication of how each sin manifests itself in various destructive behaviors. Listeners gain practical understanding of how the vices shape our culture today and how to correctly identify and eliminate the...patterns of sin in their own lives.

Internationally revered cultural anthropologist and marketing expert Clotaire Rapaille reveals for the first time the techniques he has used to improve profitability and practices for dozens of Fortune 100 companies. His groundbreaking revelations shed light not just on business but on the way every human being acts and lives around the world.

Conklin’s audiobook is an interesting and informal discussion with the listener about the five principles of human performance; principle by principle, section by section. These five theories about how humans perform in organizations are principles, the building blocks of human performance, through which we have established a new way to think about safety and reliability in our worlds...and changing the way we think about work is a vital step toward improvement.

The Gospels of Matthew, Mark, Luke, and John tell of the life and ministry of Jesus Christ—but they are perhaps best understood as four separate versions of the same story, showing complex origins, intricate interweavings, and often inherent contradictions. Faithfully pointing listeners back to the original Greek, this translation from renowned scholar and acclaimed translator Sarah Ruden is the first to reconsider the Gospels as books to be read and understood on their own terms.

A sweeping, authoritative history of 16th-century Spain and its legendary conquistadors, whose ambitious and morally contradictory campaigns propelled a small European kingdom to become one of the formidable empires in the world “The depth of research in this book is astonishing, but even more...

Are history books giving us the whole story? Or is civilization far more complex and for older than we have been taught? Our school textbooks barely mention the 6,000-year-old Sumerian civilization, yet the latest archaeological findings at sites such as Jericho, and most recently, Gobekli Tepe in Turkey, have been dated to 10,000 BC. Civilization goes back at least another 10,000 years, if we are willing to believe what our ancestors themselves claimed.

In an increasingly polarized age, culture wars are everywhere. They are often criticized as superficial or confected disagreements designed to distract us from more important issues. Is this true, or are they rather more fundamental than that?