Personal Communication

Your friend's mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks? The meeting with his international customers is going well for the corporate president - until he gives the thumbs-up sign. Why? Discover the answers in this incisive, award-winning guide to etiquette, now thoroughly revised to reflect today's truly multicultural society.

In 1979, Loretta Ross was a single mother who’d had to drop out of Howard University. She was working at Washington, DC’s Rape Crisis Center when she got a letter from a man in prison saying he wanted to learn how to not be a rapist anymore. At first, she was furious. As a survivor of sexual violence, she wanted to write back pouring out her rage. But instead, she made a different choice, a choice to reject the response her trauma was pushing her towards, a choice that set her on the path towards developing a philosophy that would come to guide her whole career.

Peter Senge's groundbreaking ideas on building organizations have made him a household name among corporate managers. His theories help businesses to clarify their goals, to defy the odds, to more clearly understand threats, and to recognize new opportunities. He introduces managers to a new source of competitive advantage, and offers a marvelously empowering approach to work.

Many of us comply much more than we realize. How many times have you wanted to object, disagree, or opt out of something but ended up swallowing your words, shaking your head, and just going along? Analyzing cases ranging from corporate corruption and sexual abuse to everyday acquiescence at work, the doctor’s office, and in our personal lives, award-winning organizational psychologist Dr. Sunita Sah delves deep into why the pressure to comply is a corrosive and often invisible force in our society.

Ever wonder why your self-control, rationality, and compassion seem to go out the window when dealing with your partner? Couples therapist and psychiatrist Steven Stosny explains it all in this revelatory book about the divide between our adult and our toddler brains. Too often, conflict in our intimate relationships reactivates our least-regulated "toddler" side, bringing out an instinctive desire to assert our own way and make everything a zero-sum game. Dr. Stosny shows the way toward overcoming these destructive impulses.

Perhaps you find it difficult to address issues or excess workload with your manager, leading to working yourself to your limits before suffering burnout. Or maybe you have a member of your team or a friend that is struggling with burnout at work, and you want to learn how you can help them.

In The Jealousy Cure, renowned psychologist Robert L. Leahy takes a nuanced approach to tackling feelings of jealousy. In this compelling book, you’ll uncover the evolutionary origins of jealousy, and how and why it’s served to help us as a species. You’ll also learn practices based in emotional schema theory, cognitive behavioral therapy, acceptance and commitment therapy, and mindfulness to help you overcome the shame jealousy can bring, improve communication with your partner, and ultimately make room for jealousy while also making your relationship more meaningful.

MSNBC’s Mehdi Hasan isn’t one to avoid arguments. He relishes them as the lifeblood of democracy and the only surefire way to establish the truth. Arguments help us solve problems, uncover new ideas we might not have considered, and nudge our disagreements toward mutual understanding. A good argument, made in good faith, has intrinsic value—and can also simply be fun.

Time after time, His Needs, Her Needs has topped the charts as the bestselling marriage book available. In this classic book, Willard F. Harley, Jr., identifies the ten most vital needs of men and women and shows husbands and wives how to make their marriage sizzle by satisfying those needs in their spouses.

During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed business leaders, politicians, and celebrities at their best and worst. Now a top CEO communication coach, Bates is renowned for her uncanny ability to transform even the shyest oratorical mouse into a public-speaking lion.

"Écouter est une attitude du cœur, un désir authentique d'être avec l'autre qui attire et guérit à la fois." J. Isham. Lorsqu'un conflit apparaît, il est le plus souvent le fruit d'un malentendu, c'est à dire un "mal exprimé" et un "mal écouté". Nous sommes souvent plus habiles à dire leurs quatre vérités aux autres qu'à leur exprimer simplement la vérité de ce qui se passe en nous. Nous n'avons d'ailleurs pas appris à tenter de comprendre ce qui se passe en eux. Finalement, nous avons appris à nous couper de nous-mêmes pour être avec les autres.

Faber and King have tailored How to Talk’s tried-and-trusted communication strategies to some of the most challenging childhood moments. From tantrums to technology to talking to kids about tough topics, How to Talk When Kids Won’t Listen offers concrete strategies for these and many more difficult situations.

One of the biggest myths that plagues the business world today is that our ability to network depends on having the “gift-of-gab”. You don’t have to be outgoing to be successful at networking. You don’t have to become a relentless self-promoter. In fact, you don’t have to act like an extrovert at all. Matthew Pollard, an introvert himself, draws on over a decade of research and real-world examples to provide an actionable blueprint for introverted networking.

Imagine how different your life would be if you could tell whether someone was lying or telling you the truth. Be it hiring a new employee, investing in a financial interest, speaking with your child about drugs, confronting your significant other about suspected infidelity, or even dating someone new, having the ability to unmask a lie can have far-reaching and even life-altering consequences. As former CIA officers, Philip Houston, Michael Floyd, and Susan Carnicero are among the world’s best at recognizing deceptive behavior.

Taking a brass tacks approach to communication, How to Have Confidence and Power in Dealing with People explains how to interact with others as they really are, not as you would like them to be. The goal is to get what you want from them successfully - be it cooperation, goodwill, love or security.

In this award-winning bestseller, you will travel across time through riveting, real-life David & Goliath stories uncovering the secrets and strategies of successful smaller players so you, too, can get what you want against the odds.

In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. Even seasoned writers will find tips, tools, and ideas in this book that can improve the quality - and reduce the quantity - of email in the workplace. This book will help you write concise, clear emails that advance your business needs.

The insecurity, worry, self-doubt, and social anxiety that come with caring too much about what people think can be overwhelming. Does this mean you should go and live a solitary life in the hills, away from people and the BS that comes with them? No. There is a better way. From best-selling author Carl Vernon, You Care Too Much is a no-holds-barred wake-up call about what social anxiety really is, how it affects you, and what you can do about it.

Vous êtes souvent frustré car vous avez l'impression que l'on ne vous comprend pas ? Vous êtes en conflit avec un membre de votre famille et aimeriez lui faire comprendre votre point de vue ? Ou simplement vous aimeriez savoir désamorcer les petites tensions du quotidien, à l'école ou dans les transports ?

¿Por qué nos cuesta tanto poner límites? El miedo a perder el trabajo, la idea del amor romántico o el temor a ser excluidos de nuestro círculo social son algunas de las razones. Por ello nos cuesta tanto hacerlo y, cuando nos decidimos, sentimos culpa e incluso ansiedad. Lo cierto es que poner límites en las relaciones es tan necesario como ponerlos en una carretera: evita accidentes. Lo importante es saber cómo comunicar esos límites porque eso es lo que nos ayudará a mejorar nuestra relación con los demás y con nosotros mismos.