Professional Services

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

The story the Vanguard Group as told by its founder, legendary investor John C. Bogle, Stay the Course traces the history of Vanguard - the largest mutual fund organization on Earth. An engaging blend of company history, investment perspective, and personal memoir, this book provides a fascinating look into the mind of an extraordinary man and the company he created.

The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally. This actionable playbook is designed to put you on a predictable trajectory and ensure you never plateau.

Nine months of tying tourniquets and pushing new medications, of IVs, chest compressions, and defibrillator shocks - that was Kevin Grange's initiation into emergency medicine when, at age 36, he enrolled in the "Harvard of paramedic schools": UCLA's Daniel Freeman paramedic program, long considered one of the best and most intense paramedic training programs in the world.

You are no doubt a busy professional with a lot of things going on! It can be challenging to find the time to study for the firefighter exam. That is why the author James Mcpherson, a firefighting professional, developed the Firefighter Exam Study Guide! This edition is a complete review and practice questions edition. It covers all categories on the exam. It contains hundreds of practice test questions!

From #1 New York Times bestselling author Kresley Cole comes The Professional—the second scorching installment in her Game Maker series, an erotica collection that has readers asking: How hot is too hot? He makes the rules . . . Mafiya enforcer Aleksandr "The Siberian" Sevastyan’s loyalty to...

Sprawling megacities, rogue AIs, black market tech, modded mercenaries, and a pulse-pounding story filled with unexpected twists! A notorious data thief thinks his life of cybercrime is behind him. He couldn't be more wrong.

This book is your step-by-step guide to building something bigger—something durable. With 50 succinct, hard-hitting lessons, you’ll learn how to create a business that is valuable, profitable, investable, and able to grow well beyond your career. Unlike selling to a third party, succession planning is a gradual transition of ownership and leadership—often over 10 to 20 years. If done right, it can change not just your exit, but your entire approach to building and leading your firm.

The Promises of Giants is an exploration of the practices and behaviours that define transformational leadership. It is a challenge, not only to those in named positions of power but to anyone who aspires to make a difference in their environment. A challenge to act decisively to influence the world in a positive way. From socio-political chaos and workplace disruption to the climate change crisis, we have never needed people with the skill and will to collaborate to create a better world more than now.

Are you part of the skilled trades? Whether you’re an HVAC service technician, plumber, electrician, or in any profession that provides essential home services, this book is for you.

This audiobook equips tradespeople with job-critical Spanish vocabulary and phrases for client interactions and team communication. Designed for plumbers, electricians, carpenters, HVAC technicians, cleaners, landscapers, and general contractors working with Spanish-speaking clients and crews, it covers technical terminology for plumbing, electrical, structural, and HVAC systems alongside essential phrases for scheduling, estimates, safety protocols, and project explanations.

Ever wondered what it takes to succeed on the National Police Officer Selection Test and launch a career in law enforcement? The NPOST is more than just a test it’s a comprehensive evaluation of the skills, knowledge, and judgment required to excel as a police officer. Passing it is the first step toward a rewarding career, and the right preparation makes all the difference. This all-in-one NPOST study guide gives you the confidence and competence to succeed.

Are you a progressive care nurse preparing for the PCCN certification exam? Look no further! PCCN Exam Mastery is your comprehensive study guide, packed with everything you need to succeed on your first attempt.

Are you ready to master the toughest section of the IRS Special Enrollment Exam and confidently represent taxpayers before the IRS? Part 3 of the SEE Representation & Practice is a critical step in becoming a licensed Enrolled Agent, requiring technical knowledge, sound judgment, and ethical expertise. This comprehensive study guide gives you the edge to succeed. Part 3 covers core responsibilities of Enrolled Agents, including ethical standards, taxpayer rights, representation procedures, and professional conduct.

There's a Customer Born Every Minute reveals the lost wisdom of famous entrepreneur and showman, P. T. Barnum. Barnum was much more than a showman; he was a dedicated businessman and entrepreneur with a razor-sharp mind. In this delightful and absorbing new edition, Joe Vitale reveals the secrets of Barnum's success and shares the 10 key business practices that Barnum developed and lived by.

This comprehensive guide is designed to help aspiring and seasoned automotive professionals navigate the entire ASE certification process, specifically focusing on the A1-A9 exams. With a thorough breakdown of essential topics such as engine repair, transmission systems, suspension and steering, brakes, electrical systems, and more, this resource provides a complete roadmap for success.

This isn't just another audiobook study guide – it's your complete blueprint for achieving exceptional scores and securing your ideal military career path.

Hiding in Plain Sight is not another war story or celebration of strength-it's a brutally honest account of how thirty years of service as a veteran and first responder slowly dismantled one man's identity, marriage, and sense of self. Doug White opens up about post-traumatic stress injuries, emotional collapse, and the fallout of a life spent serving others while ignoring his own breaking points. But this isn't a story about trauma-it's a story about growth, honesty, and the long road back to being whole.

When should you rebrand your professional services firm, and how do you know if you’re ready? Bold Brand™ is a framework and best-practices approach to help professional services firms identify a niche, position themselves within that niche, and build a compelling brand. In this book, author Josh Miles walks you through a proven process that will show you how to find your niche, position the business, and develop a Bold Brand.

Anyone can have a good idea. Very few can turn it into a million-dollar one. Until now. It’s challenging to start and scale a business. Choosing the cloud as your platform for delivery and headquarters presents a whole new set of obstacles. This guide will allow you to leverage the cloud to streamline your processes and maximize your profits.