Self Business

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

"On ne sort pas d'un labyrinthe en courant en tout sens. Il faut s'arrêter et réfléchir. Il faut marcher lentement et prudemment, canaliser son énergie, sinon on se perd." Et si pour mieux réussir, il fallait savoir ralentir ? Dans nos sociétés contemporaines où la vitesse et l'immédiateté sont érigées en valeurs suprêmes, le texte de Ryan Holiday est une invitation à repenser notre rapport au temps et à éprouver le pouvoir de l'attente.

From the renowned bestselling author of The Power of Your Subconscious Mind, an authorized collection of writings that unlock the secret to extraordinary success that lies within each of us Millions of readers have embraced Joseph Murphy's writings, including the phenomenal bestseller The Power...

By synthesizing current research in the social sciences, Schwartz makes the counterintuitive case that eliminating choices can greatly reduce the stress, anxiety, and busyness of our lives. He offers eleven practical steps on how to limit choices to a manageable number, have the discipline to focus on the important ones and ignore the rest, and ultimately derive greater satisfaction from the choices you have to make.

The definitive book on excellence: a practical guide to creating, contributing, and actualizing your potential amid the craziness of modern life, from bestselling author Brad Stulberg "An absolutely beautiful book."—Steve Kerr, nine-time NBA Champion; Coach of the Golden State Warriors and...

The bestselling author of Your Erroneous Zones, Pulling Your Own Strings, and Wisdom of the Ages combines psychological insights and guidelines for achieving spiritual fulfillment to present a three-step program designed to help readers look inside themselves to find a new sense of...

In The Upside of Uncertainty, INSEAD professor Nathan Furr and entrepreneur Susannah Harmon Furr provide a sweeping guide to embracing uncertainty and transforming it into a force for good. Drawing from hundreds of interviews, along with pioneering research in psychology, innovation, and behavioral economics, Nathan and Susannah provide dozens of tools—including mental models, techniques, and reflections—for seeing the upside of uncertainty, developing a vision for what to do next, and opening ourselves up to new possibilities.

Russell Brand takes a deep, earnest, yet witty dive into the meaning of life, death, and the sacred space in between in this compelling Audible Original.

A practical and accessible guide to getting across complex information clearly, by BBC presenter and journalist Ros Atkins, creator of the viral 'Ros Atkins on...' explainer videos. Explanation - conveying meaning - is an art. And the BBC presenter and journalist Ros Atkins, creator of the viral...

Based on a far-reaching study of thousands of individuals, Finding Flow contends that we often walk through our days unaware of and out of touch with our emotional lives. Our inattention makes us constantly bounce between two extremes: During much of the day, we live filled with the anxiety and pressures of our work and obligations, and during our leisure moments, we tend to live in passive boredom.

A poet like David Whyte turns words into transcendent vehicles for spirit. With What to Remember When Waking, this celebrated writer and teacher reveals how our reality is created through conversation with the universe-and how we can create an identity robust enough to meet life's gifts and demands.

Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you.

The world of leadership has changed dramatically since 100 Ways to Motivate Others was written, and now Chandler and Richardson have revised and refreshed their organizational classic to meet the times. They have crafted a vital, user-friendly, inspirational guide for executives, managers, and professionals - and those aspiring to reach their level.

Démystifiez les mécanismes de la colère et trouvez les clés pour mieux comprendre, apprivoiser et transformer ce sentiment sombre. Connaissez-vous tous les visages de la colère, cette émotion qui prend parfois le contrôle et dicte sa loi ? Si certaines colères sont explosives et visent l'être aimé, l'enfant, l'ami, le collègue ou soi-même, d'autres sont plus insidieuses et tout aussi ravageuses : agressivité passive, comportements compulsifs, sexualité à risque, célibat imposé, agressivité au volant, harcèlement psychologique.

Le cerveau est un organe fonctionnant à l'économie. Son activité de base se caractérise par l'usage des chemins les plus courts, cela se traduit au niveau émotionnel par la sérénité. Lorsqu'un mal-être survient, c'est que la transmission de l'influx nerveux est perturbée. Cet enregistrement nous invite à déjouer les réflexes du cerveau pour trouver le bien-être. Bernard Sensfelder livre un travail original, à la fois exigeant et abordable, qui intéressera thérapeutes et praticiens de la relation d'aide, comme toute personne soucieuse de se sentir mieux.

New York Times best-selling author of The Answer Is Simple . . . and world-renowned teacher offers a collection of 22 laws to unlock the mystery of manifestation. In Soul Mastery, best-selling author and intuitive guide Sonia Choquette shares the 22 divine laws of creation she was taught as a...

Twenty-five years ago, the great Zig Ziglar presented a seminar that stunned audiences, broke new ground, and forever cemented his reputation as one of the most exciting, inspiring, and authentic motivators ever to take the stage. Since then, millions of people have forged paths to tremendous personal, professional, and financial success using the principles presented in this seminar as their guide.

En France, échouer est mal perçu. Nous y voyons une faiblesse, une faute, et non un gage d'audace et d'expérience. Pourtant, les succès viennent rarement sans accroc. Charles de Gaulle, Rafael Nadal, Steve Jobs, Thomas Edison, J. K. Rowling ou Barbara ont tous essuyé des revers cuisants avant de s'accomplir. Relisant leurs parcours et de nombreux autres à la lumière de Marc-Aurèle, Saint Paul, Nietzsche, Freud, Bachelard ou Sartre, ce livre audio nous apprend à réussir nos échecs.

Be everything you want to be! Dr. Maltz said to people of all ages: "You are embarking on the greatest adventure of your life to improve your self-image, to create more meaning in your life and the lives of others. This is your responsibility. Accept it, Now!" If you accept his challenge and his advice—you will become a more alert, alive human being. You'll never regret it. With the help of his wise and sympathetic words, this book, based on the principles of Psycho-Cybernetics, will help you gain new courage and self-confidence, overcome tension and stress, and give your life more meaning.

Chacun d'entre nous aspire à donner du sens à sa vie. Pour retrouver l'essentiel. Pour être heureux, tout simplement. Un jour, Christophe Fauré a tout quitté pour se trouver. Il était psychiatre, il est devenu moine bouddhiste... avant de redevenir psychiatre, avec un autre regard, une autre vision sur sa vie et sur ce qu'il souhaitait en faire. Fort de cette expérience qui l'a fait renaître au monde et à lui-même, il nous livre les enseignements de son cheminement, en partageant de grandes questions existentielles.