Small Development

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

There's a common strategy used by the fastest growing and most successful businesses of our time. These companies are building their entire customer experience around their digital products, delivering software that is simple, intuitive, and delightful, and that anticipates and exceeds the evolving needs of users. Product-led organizations make their products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities. They represent the future of business in a digital-first world.

First coined in Deb Dana's book Polyvagal Theory in Therapy, "glimmers" are the micromoments in your day that spark a sense of joy. They can be anything from catching a view of the skyline to cuddling with your pet. Glimmers tell your nervous system that you are safe and okay in the world, thus shifting your system's response from defense to calm. When we notice and name glimmers, we train our nervous system to be open to more of these moments—expanding our overall sense of well-being.

An instructional and comprehensive four-in-one book bundle that includes a collection of guides discussing all the information that beginners should be aware of. Are you curious about options trading? Are you the type of person that wants to learn all about it, without having to spend too much money on buying various books relating to the subject? If all of these fit your criteria, then you’re in the right place!

Une start-up, c'est avant tout une PME qui grandit vite, très vite. Cette hyper-croissance repose sur des femmes et des hommes qui partagent un rêve commun, celui de devenir meilleurs ensemble et de faire rayonner la tech française à l'international. Une intelligence collective au service d'un but commun.

In Shark Tales, Barbara shares her hilarious stories about growing up, getting into trouble, failing miserably, and then starting over again. In each chapter, she comes back to one of her mom's unconventional lessons, and how it applies in the real world of business. Whatever your calling, the homespun lessons that work for Barbara will help you use what you've got to create success in your life.

Best-selling author and serial entrepreneur Richard Koch charts a map of success, identifying the nine key attitudes and strategies that can propel anyone to new heights of accomplishment.

Learn the proven 7 phases to start and build your dream business, even if you’ve never taken a business class or have zero experience.

The duo that explained the digital revolution in restaurants now brings your restaurant a how-to guide. The digital restaurant revolution is well underway. Restaurants that survived the pandemic now have the opportunity to step back and consider how to best serve digital demand.

In his previous book, The Elusive Quest for Growth, William Easterly criticized the utter ineffectiveness of Western organizations to mitigate global poverty, and he was promptly fired by his then-employer, the World Bank. The White Man's Burden is his widely anticipated counterpunch - a brilliant and blistering indictment of the West's economic policies for the world's poor.

In KIND, Graham Allcott explores how we can create work cultures that encourage kindness. He argues that, far from being a ‘fluffy’ or nebulous idea, kindness and empathy are 21st century superpowers, which can transform any organization into a dynamic environment where people want to work. The author aims to convince the doubters, as well as helping already ‘kindful’ people, to articulate the power of kindness and make a stronger case for its greater profile in their working environments.

The Property Developers BlueprintHave you ever wanted more time, freedom and money? Do you want to spend more time with the family, enjoy your hobbies, be in great health, travel the world and live life on your terms? Do you want to sack the boss, stop working for customers and not have to go through life worrying about paying the bills or what things cost ?

A cozy debut science fiction novel by National Book Award–winning writer William Alexander, this story of found family follows a planetary courier training adolescent androids in a solar system grappling with interplanetary conflict after a devastating explosion on Earth’s moon. Captain Tova...

Unleash exceptional social and communication skills in just a few weeks, even with years of social anxiety. Struggle in social settings? Wish you could effortlessly master small talk and build connections? Our guide offers effective strategies and exercises to enhance your communication skills and boost your confidence.

Are you sick of barely scraping by as a creative? How long have you been trying to build your career? How many hours have you spent banging your head against a wall? How much money have you sunk into ads and marketing that just don't work? This audiobook can't guarantee you a successful career, but it can give you all the fundamental knowledge you need to set you up for success because it was written by a creative for a creative.

Too often we feel like underdogs fighting a system that stacks the odds against us. We work hard, follow the rules, and dream of a better life. But these days, working harder doesn't always lead to fulfillment. In fact, according to Gallup research, nearly 90% of people feel disconnected from their jobs. So how do you break free from the drudgery and achieve more success on your own terms? You hustle.

These days it's increasingly rare to have a stable career in any field. More and more of us are blending big company jobs, startup gigs, freelance work, and volunteer side projects. We take chances to expand our knowledge, capabilities, and experience. But how do we make sense of that kind of career-and explain it? Pamela Slim, the acclaimed author of Escape from Cubicle Nation, gives us the tools to have meaningful careers in this new world of work.

Traditional workplace conversations - which are based on a parent-child model - stymie growth and erode commitment. The Showkeirs advocate instead authentic conversations that are based on an adult-adult model. These conversations tell the truth, let go of the illusion of control, and view people as in charge of their own motivation. The result is a conversation revolution that creates greater commitment, real accountability for results, and improved organizational performance.

Master the art of public speaking with a mind- and content-based approach to success.

Does the thought of going ‘bigger’ or ‘harder’ wear you out? Do you crave a simpler life, one that is filled with joy and fun instead of merely hustling to pay the bills and doing the laundry on your day off? Stop waiting for permission to enjoy yourself. Welcome to your epic small life, where you get to choose. You get to choose exactly how you’d like it to be, from the big picture right down to the tiniest and most delicious details.