Small Development

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

The Positive Parenting Guide is the modern-day survival manual for moms and dads who want to raise emotionally intelligent, cooperative, and confident kids—without losing their minds (or their voices) in the process. Drawing on the latest child psychology and real-life stories from the trenches, Tina Faber shows you how to swap punishment for empathy and power struggles for peace treaties… all while actually enjoying your kids again.

Let’s face it. Today’s users are impulsive and easily distracted. They don’t have the time (or patience) to try and figure things out by themselves. They expect the product to be intuitive, easy, and fast. What’s more, they want more than they paid (or didn’t pay) for, and they want it now.

How to Win Client Business When You Don't Know Where to Start provides a masterclass in teaching the practical techniques and concrete strategies that professional services providers were never taught in school or on the job. Pragmatic lessons take the place of the vaguely defined principles found in competing books to turn listeners from sales novices into rainmakers.

Learn the proven 7 phases to start and build your dream business, even if you’ve never taken a business class or have zero experience.

Growth has been both an unspoken and an explicit aim of our individual and collective striving. It governs the lives of microorganisms and galaxies; it shapes the capabilities of our extraordinarily large brains and the fortunes of our economies. Growth is manifested in annual increments of continental crust, a rising gross domestic product, a child's growth chart, the spread of cancerous cells. In this magisterial book, Vaclav Smil offers systematic investigation of growth in nature and society, from tiny organisms to the trajectories of empires and civilizations.

Une start-up, c'est avant tout une PME qui grandit vite, très vite. Cette hyper-croissance repose sur des femmes et des hommes qui partagent un rêve commun, celui de devenir meilleurs ensemble et de faire rayonner la tech française à l'international. Une intelligence collective au service d'un but commun.

Buying Freedom: The Dental Practice Purchase Handbook is a comprehensive guide for dentists looking to transition from being an associate to owning their own dental practice. The book outlines the key steps in purchasing and managing a dental practice, from understanding practice valuation to negotiating deals, managing employees, and ensuring long-term success. Ideal for dental professionals at any stage of their career, this handbook is packed with actionable insights to help you navigate the complexities of dental practice ownership.

Master the art of public speaking with a mind- and content-based approach to success.

#1 national bestselling author of Don’t Sweat the Small Stuff is back with a fresh, innovative book that offers simple, practical advice that has the power to transform lives All of us are looking for practical ways to take control of our lives, whether in our personal relationships, our...

Best-selling author and serial entrepreneur Richard Koch charts a map of success, identifying the nine key attitudes and strategies that can propel anyone to new heights of accomplishment.

The Freedom Driven Agent is a roadmap to escape that trap and build a business that truly serves your life. After selling thousands of homes and coaching over two thousand agents, Lars Hedenborg discovered that the path to freedom isn’t about working harder — it’s about building smarter. Whether you’re a solo agent, team leader, or broker-owner, this book will challenge how you think about success and give you the blueprint to finally live the life you imagined when you first got into this business.

A cozy debut science fiction novel by National Book Award–winning writer William Alexander, this story of found family follows a planetary courier training adolescent androids in a solar system grappling with interplanetary conflict after a devastating explosion on Earth’s moon. Captain Tova...

If you’re like most entrepreneurs, you walk a very risky line since you don’t have appropriate liquidity, so much of your money is leaking, and you have unnecessary risk. Financial FastStart will give you the practical and simple steps of how to build liquidity, manage and mitigate risk, and protect yourself from the inevitable financial surprises so that you will avoid major pain or worse.

In The Introvert Entrepreneur, professional coach Beth Buelow shows listeners how to harness their natural gifts (including curiosity, independence, and a love of research) and counteract their challenges (such as an aversion to networking and self-promotion). She addresses a wide range of topics.

In his previous book, The Elusive Quest for Growth, William Easterly criticized the utter ineffectiveness of Western organizations to mitigate global poverty, and he was promptly fired by his then-employer, the World Bank. The White Man's Burden is his widely anticipated counterpunch - a brilliant and blistering indictment of the West's economic policies for the world's poor.

Are you sick of barely scraping by as a creative? How long have you been trying to build your career? How many hours have you spent banging your head against a wall? How much money have you sunk into ads and marketing that just don't work? This audiobook can't guarantee you a successful career, but it can give you all the fundamental knowledge you need to set you up for success because it was written by a creative for a creative.

Too often we feel like underdogs fighting a system that stacks the odds against us. We work hard, follow the rules, and dream of a better life. But these days, working harder doesn't always lead to fulfillment. In fact, according to Gallup research, nearly 90% of people feel disconnected from their jobs. So how do you break free from the drudgery and achieve more success on your own terms? You hustle.

These days it's increasingly rare to have a stable career in any field. More and more of us are blending big company jobs, startup gigs, freelance work, and volunteer side projects. We take chances to expand our knowledge, capabilities, and experience. But how do we make sense of that kind of career-and explain it? Pamela Slim, the acclaimed author of Escape from Cubicle Nation, gives us the tools to have meaningful careers in this new world of work.

The duo that explained the digital revolution in restaurants now brings your restaurant a how-to guide. The digital restaurant revolution is well underway. Restaurants that survived the pandemic now have the opportunity to step back and consider how to best serve digital demand.