Social Services

In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.

A missing national treasure. A dancer who might be a spy. A double agent. An old actor. A murder. How are they all interconnected? Desmond Okewood, new to the British Secret Service, must impersonate a German agent, infiltrate a band of traitors, and discover the connections.

A definitive study on the decades-long run of high public confidence in the military and why it may rest on some shaky foundations.

Eine vorläufige Bilanz der Privatisierungspolitik lässt wenig Zweifel, dass kaum eines der damit verbundenen Versprechen eingehalten worden ist: Der Imperativ des Profits drängt dazu, die kaufkräftige Nachfrage gegenüber gesellschaftlichen Bedürfnissen und erkämpften Rechtsansprüchen zu privilegieren. Und zwar ohne dass die öffentlichen Dienstleistungen dabei "besser, billiger, bürgernäher" geworden wären, wie ein Schweizer Privatisierungs-Manifest in den 1990er-Jahren versprochen hatte.

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

'Fascinating . . . While the rest of us are worrying about it, Dorcas Gwata is doing something about it' - Wendy Joseph, author of Unlawful Killings Through the live of ten young people an award-winning nurse reveals the impact of gang culture on mental health. Dorcas Gwata is an award-winning...

A thrilling, eye‑opening investigation into private equity, a secretive wing of the finance industry that is so relentlessly destructive, it could have been created to undermine our way of life. Private equity people are just better: more tenacious, more ingenious, and more disciplined than...

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La’Wana Harris’s Inclusion Coaching method helps people realize that sharing power isn’t the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter - people believe in diversity until they feel that they have to give something up.

Il Tantra è la metodologia che permette di purificare l'amore da tutto ciò che lo avvelena. Per capirlo, è essenziale partire da una comprensione fondamentale, ovvero che noi siamo una realtà energetica, ed esiste un'unica energia vitale che opera attraverso di noi. Come Osho spiega, "è la stessa energia vitale che al livello più basso si manifesta come energia sessuale, e al livello più elevato si manifesta come spirituale. Pertanto, secondo me, non esiste opposizione di sorta, nessun conflitto."

Are you an introvert who struggles to make friends at school? Are you feeling isolated and unloved? The wonderful news is that social skills can be acquired! One may improve one's social intelligence (SQ) through research and practice. It makes no difference how many blunders you have made previously; you may develop the skills necessary to be successful in the present through effective interactions. Social Skills for Teens teaches you how to become a more confident, charming, and all-around likable person who is well-liked in social circles.

A gripping history of the Security Service and its covert surveillance on British writers and intellectuals in the twentieth century.

Can we fix the Public Education system in America? Written by an educator with broad experience spanning nearly three decades, this new book suggests that it's already too late. Education’s ongoing failures are feeding on themselves, perpetuating the failed system.

When those we elect descend into criminal malfeasance and emulation of foreign autocracies and oligarchies, Cedric Alexander says it is the unelected apolitical "fourth branch" of government - our nation's public servants, civil servants, and first responders - who must save the nation. Alexander, a former deputy mayor, police chief, and CNN commentator, argues that these people do not constitute a nefarious "deep state" pursuing a hidden agenda. They keep the country running and its people safe....

With four distinct tours of duty during his eight decades on this earth, LC Johnson has brought a world of experience to the county he calls home. While he and his wife, Gracie, deliberately chose the area that is now Peachtree Corners for their retirement, it is what this community represents that first attracted the pair. LC spent his earliest years, his first tour of duty, as the son of cotton farmers in southern Mississippi. He responded to the rumblings of the early civil rights movement and heeded the advice of many of the elders in his life by joining the military.

THE TOP FIVE KINDLE BESTSELLER ‘AMAZING. I read it in one go. I was totally hooked.’ MARIAN KEYES ‘Utterly addictive. Compulsive, twisty, tense.’ CLAIRE DOUGLAS, author of Local Girl Missing Her name was Rose. You watched her die. And her death has created a vacancy. Rose Grahame had...

Throughout World War II, when Saturday nights came around, servicemen and hostesses happily forgot the war for a little while as they danced together in USO clubs, which served as havens of stability in a time of social, moral, and geographic upheaval. Meghan Winchell demonstrates that in addition to boosting soldier morale, the USO acted as an architect of the gender roles and sexual codes that shaped the "greatest generation".

The ability of the NHS to continue to perform its historic function as a tax-funded system of universal health coverage, in the face of a growing and ageing population, costly new drugs and technology, increasing incidence of chronic health conditions, staff shortages, and budget constraints is one of the most important policy questions in modern Britain.

This all-in-one guide is a must-have Swiss Army knife for anyone embarking on the American immigrant adventure. It combines three essential books into one powerhouse resource: a pocket study guide for the naturalization test, a comprehensive manual on becoming a U. S. citizen, and a friendly welcome guide to life in the United States. First up, the naturalization test study guide cuts through the complexity of U. S. history, government, and civics with a streamlined set of 100 questions and answers, plus an English vocabulary list to prep your reading and writing skills.

A solitary citizen today with a broadband connection and several inexpensive or free tools has a substantially better chance of influencing the public's perceptions of billion-dollar corporations than ever before.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.