Workplace Behavior

Leaders make profound contributions to the world by creating environments where people thrive so they can be the best that they can be. This can only happen in businesses with a culture of excellence. Over time, the ripple effect of culture-conscious leadership extends beyond the walls of the workplace culture and into the lives, families, and communities of all the employees, customers, and vendors. Despite the measurable returns on culture, however, many leaders don’t necessarily know how to create a great culture. Until now. Culture is our business.

Authors Ken Bogard and Grace Gavin have invested years in testing, modeling, and refining communication to help people develop the necessary skills to do better together and get what they really want out of life. They share the Six Practices™ that transform you and your relationships.

"On ne dit pas 'c'est pas bon', on dit 'je n’aime pas'." Premier piège relationnel : ne pas distinguer les sentiments des opinions.
L'assertivité qui consiste en une juste affirmation de soi entre la passivité - non affirmation - et l'agressivité - affirmation qui manque son objectif - n'est pas une attitude innée ni facile à tenir. Elle suppose de prendre conscience des différents pièges où l'émotion, et la peur de l'autre nous entraînent à faire un double tonneau dans le virage de la relation.

Working late at night, Lucas, a middle manager in a large organization, meets a custodian named Ted. The two strike up a friendship as Ted teaches Lucas three vital questions with the power to transform the disillusionment he is experiencing at work. Listeners follow Lucas as he learns how to shift from feeling like a victim to acting as a creator in his career. With the wise guidance of Ted and Kasey, a senior manager, Lucas applies the three vital questions and begins transforming his workplace relationships, with exciting results.

High performance has always required shrewd strategy and superb execution. But Rich Karlgaard - Forbes publisher, entrepreneur, investor, and board director - takes a surprising turn and argues that there is now a third element that's required for competitive advantage - your company's values. Karlgaard examined a variety of enduring companies and found that they have one thing in common; all have leveraged their deepest values alongside strategy and execution, allowing them to fuel growth as well as weather hard times.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

In the ever-changing world of business, we've arrived at a point where process has trumped culture, where the race toward efficiency has made us complacent and unable to reach our potential. Stuck in the land of status quo, we've forgotten how to think. And the very structures put in place to help businesses grow are now holding them back. It's time to Kill the Company. What this audiobook suggests is simple: to SIMPLIFY by getting rid of things first rather than continually building on what doesn't work; a form of spring cleaning for your organization.

Agile Conversations brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly agile results. Consultants Douglas Squirrel and Jeffrey Fredrick show listeners how to utilize the five conversations to help teams build trust, alleviate fear, answer the “whys,” define commitments, and hold everyone accountable.

There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip listeners with the actionable tools they've been searching for. Leaders will learn why they are the key to inclusion; insights for the lifelong journey; successful practices they can start today; and more.

This practical audiobook encourages listeners to become stronger team players through the straight-forward presentation of the three great needs teams meet, the four great barriers to teamwork, and the five great traits of effective teams.

The great goddess Devi comes in many forms and many moods. She is the kind and gentle Parvati, the scholarly Saraswati and also the invincible warrior Durga, who rides out on a lion to fight the evil asuras. In this book, listen to three exciting tales about the Devi. Discover how Parvati made Shiva fall in love with her; join the gods as they create the mighty warrior goddess Durga to defeat an asura called Mahisha and find out what happened when Saraswati lost her temper and cursed Lord Brahma!

When Fortune announced its list of the World’s Greatest Leaders, the top spot was awarded - not to a captain of industry - but to the new pontiff. In the year since his election, Pope Francis earned that accolade - and more. He has achieved the remarkable: breathed life into an aging institution, reinvigorated a global base, and created real hope for the future.How did a man who spent his life laboring in slums far from the Vatican manage to do this and so quickly?

Unlock the secrets to transforming your team with "The Team-Building Tool Kit." This comprehensive audiobook provides detailed strategies and practical exercises designed to overcome common team dysfunctions and foster a culture of trust, accountability, and collaboration. From building trust and enhancing communication to aligning goals and resolving conflicts, you'll gain invaluable insights to lead your team to excellence. Don't let dysfunction hold your team back—empower your team for success today!

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

As leadership scholar Linda Hill, Harvard researcher Emily Tedards, and former Microsoft innovation executive Jason Wild show in this powerful book, there are indeed exemplary leaders to learn from—and the authors present their stories in fascinating detail, not only igniting your imagination but providing instructive and inspiring models to follow. The authors profile leaders from all kinds of companies who illustrate the mindset, skills, and digital savvy needed for leading in a world more uncertain and challenging than ever before.

Paris, 1927, a day in July. A destitute young American named Rafaela Fano gets into the car of a dazzling stranger, the Art Deco painter Tamara de Lempicka. Struggling to halt a downward slide toward prostitution, Rafaela agrees to model for the artist. The relationship between the artist and her muse lasted less than a year, yet in 1980, just before Tamara died, she was working on a copy of Beautiful Rafaela. Author Ellis Avery imagines their affair from Rafaela’s point of view, and the final day of Tamara’s life from the painter’s point of view.

Digital technologies are disrupting organizations of every size and shape, leaving managers scrambling to find a technology fix that will help their organizations compete. This book offers managers and business leaders a guide for surviving digital disruptions - but it is not a book about technology. It is about the organizational changes required to harness the power of technology. The authors argue that digital disruption is primarily about people and that effective digital transformation involves changes to organizational dynamics and how work gets done.

Are you looking to build a workplace culture with a certain buzz about it? Where employees are thriving and engagement survey scores are through the roof? Where people from different backgrounds, races, genders, sexual orientations and identities, ages, and abilities are hired and set up for success? One secret to creating this kind of vibrant and supportive workplace is practicing active allyship.

This playbook for thriving in the innovation era reveals the secret of high-performing teams through the captivating fable of Stone Soup, a story packed with profound insights into how human psychology, collaboration, and game theory intersect to create breakthrough results. Technology innovation failure has become so routine that no one is surprised by it, but the age of AI, remote teams, and constant disruption demands a new approach―one that embraces both individual self-interest and collective goals.

Heather E. McGowan and Chris Shipley deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in this sequel to The Adaptation Advantage. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy.