Workplace Behavior
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00 $
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The 24-Hour Rule and Other Secrets for Smarter Organizations
- Including the 6 Steps of Dynamic Documentation
- Auteur(s): Adrienne Bellehumeur
- Narrateur(s): Marguerite Gavin
- Durée: 7 h et 44 min
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In The 24-Hour Rule and Other Secrets for Smarter Organizations, business consultant Adrienne Bellehumeur shows how her six steps of documentation can become your and your team’s new superpower.
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The 24-Hour Rule and Other Secrets for Smarter Organizations
- Including the 6 Steps of Dynamic Documentation
- Narrateur(s): Marguerite Gavin
- Durée: 7 h et 44 min
- Date de publication: 2023-03-07
- Langue: Anglais
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In The 24-Hour Rule and Other Secrets for Smarter Organizations, business consultant Adrienne Bellehumeur shows how her six steps of documentation can become your and your team’s new superpower....
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Prix courant: 28,27 $
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Leading Positive Safety
- Why 86% of Safety Cultures Are Negative, and How Yours Doesn’t Have to Be
- Auteur(s): Anthony Gibbs, Dr. Vanessa Cook
- Narrateur(s): Dr. Vanessa Cook, Anthony Gibbs, Scott Amy
- Durée: 5 h et 35 min
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Despite the tremendous evolution of workplace safety, from the industrial revolution to the challenges of the 2020 global pandemic and beyond, 86% of organisations are still operating with a negative safety culture. What holds us back, trapped in a compliance-driven mindset that stifles innovation and engagement? And how can we broaden our understanding of safety to manage the physical and psychosocial risks we face today?
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Leading Positive Safety
- Why 86% of Safety Cultures Are Negative, and How Yours Doesn’t Have to Be
- Narrateur(s): Dr. Vanessa Cook, Anthony Gibbs, Scott Amy
- Durée: 5 h et 35 min
- Date de publication: 2025-04-07
- Langue: Anglais
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Despite the tremendous evolution of workplace safety, from the industrial revolution to the challenges of the 2020 global pandemic and beyond, 86% of organisations are still operating with a negative safety culture.
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Prix courant: 8,77 $
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Why They Do It
- Inside the Mind of the White-Collar Criminal
- Auteur(s): Eugene Soltes
- Narrateur(s): Johnny Heller, Eugene Soltes
- Durée: 11 h et 54 min
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Rarely does a week go by without a well-known executive being indicted for engaging in a white-collar crime. Perplexed as to what drives successful, wealthy people to risk it all, Harvard Business School professor Eugene Soltes spent seven years in the company of the men behind the largest corporate crimes in history - from the financial fraudsters of Enron, to the embezzlers at Tyco, to the Ponzi schemers Bernie Madoff and Allen Stanford.
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Forks in the road
- Écrit par Roberta W le 2018-10-04
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Why They Do It
- Inside the Mind of the White-Collar Criminal
- Narrateur(s): Johnny Heller, Eugene Soltes
- Durée: 11 h et 54 min
- Date de publication: 2016-10-11
- Langue: Anglais
- Rarely does a week go by without a well-known executive being indicted for engaging in a white-collar crime. Perplexed as to what drives successful, wealthy people to risk it all....
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Prix courant: 33,40 $
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Inclusalytics
- How Diversity, Equity, and Inclusion Leaders Use Data to Drive Their Work
- Auteur(s): Victoria Mattingly, Sertrice Grice, Allison Goldstein
- Narrateur(s): Victoria Mattingly, Sertrice Grice
- Durée: 5 h et 40 min
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Organizations have (finally) begun committing to and investing in diversity, equity, and inclusion (DEI), catalyzed by the social justice movements of 2020. Whether due to pressure from internal and external stakeholders, competition for top talent, or a moral imperative, businesses are increasingly acknowledging that DEI work needs to be done. Yet, as they dive into this work, many companies fail to achieve results. In fact, some don’t even know what results they are looking for in the first place.
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Inclusalytics
- How Diversity, Equity, and Inclusion Leaders Use Data to Drive Their Work
- Narrateur(s): Victoria Mattingly, Sertrice Grice
- Durée: 5 h et 40 min
- Date de publication: 2023-05-04
- Langue: Anglais
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Organizations have (finally) begun committing to and investing in diversity, equity, and inclusion (DEI), catalyzed by the social justice movements of 2020....
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Prix courant: 25,00 $
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Ownership Spirit
- The One Grand Key That Changes Everything Else
- Auteur(s): Dennis R. Deaton
- Narrateur(s): Fred Stella
- Durée: 9 h et 49 min
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You can own a beautiful home. You can own a vintage sports car. And a yacht. But none of these external things will ever change how you feel about life and yourself. The truth is we get frustrated and disappointed with life because we don’t focus on owning the right thing. Without knowing how to own and manage our inner world, there will always be something missing. You’ll still feel empty and unfulfilled.
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Ownership Spirit
- The One Grand Key That Changes Everything Else
- Narrateur(s): Fred Stella
- Durée: 9 h et 49 min
- Date de publication: 2018-04-10
- Langue: Anglais
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You can own a beautiful home. You can own a vintage sports car. And a yacht. But none of these external things will ever change how you feel about life and yourself. The truth is we get frustrated and disappointed with life because we don’t focus on owning the right thing....
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Prix courant: 25,00 $
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Libertad financiera [Financial Freedom]
- Los cinco pasos para que el dinero deje de ser un problema
- Auteur(s): Sergio Fernandez
- Narrateur(s): Cesar Rodriguez
- Durée: 8 h et 51 min
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Los problemas de dinero nunca se han solucionado con dinero, sino con ideas nuevas. Sin embargo, cuando pasamos por dificultades económicas, toda nuestra energía se canaliza en tratar de resolverlas, y - paradójicamente - no generamos ideas nuevas. Por eso este audiolibro no trata tanto sobre dinero, sino sobre cómo recuperar la libertad sobre tu tiempo y tu energía. Para ello, debes aprender primero qué es el dinero, los mitos y las creencias que tenemos sobre el mismo, así como las actitudes necesarias para mejorar tu situación económica.
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Libertad financiera [Financial Freedom]
- Los cinco pasos para que el dinero deje de ser un problema
- Narrateur(s): Cesar Rodriguez
- Durée: 8 h et 51 min
- Date de publication: 2020-02-25
- Langue: Espagnol
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Los problemas de dinero nunca se han solucionado con dinero, sino con ideas nuevas. Sin embargo, cuando pasamos por dificultades económicas, toda nuestra energía se canaliza en tratar de resolverlas, y - paradójicamente - no generamos ideas nuevas....
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Prix courant: 25,00 $
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The Devil's Playbook
- Big Tobacco, Juul, and the Addiction of a New Generation
- Auteur(s): Lauren Etter
- Narrateur(s): Gabra Zackman
- Durée: 15 h et 20 min
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Big Tobacco meets Silicon Valley in this gripping exposé of what happened when two of the most notorious industries collided—and the vaping epidemic was born.
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The Devil's Playbook
- Big Tobacco, Juul, and the Addiction of a New Generation
- Narrateur(s): Gabra Zackman
- Durée: 15 h et 20 min
- Date de publication: 2021-05-25
- Langue: Anglais
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Big Tobacco meets Silicon Valley in this gripping exposé of what happened when two of the most notorious industries collided—and the vaping epidemic was born....
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Prix courant: 26,22 $
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Conscious Leadership
- Elevating Humanity Through Business
- Auteur(s): John Mackey, Steve Mcintosh, Carter Phipps
- Narrateur(s): Paul Michael
- Durée: 8 h et 44 min
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Conscious Leadership demystifies strategies that have helped Mackey shepherd Whole Foods through four decades of incredible growth and innovation, including its recent sale to Amazon. Each chapter will challenge you to rethink conventional business wisdom through anecdotes, case studies, profiles of conscious leaders, and innovative techniques for self-development, culminating in an empowering call to action for entrepreneurs and trailblazers — to step up as leaders who see beyond the bottom line.
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Conscious Leadership
- Elevating Humanity Through Business
- Narrateur(s): Paul Michael
- Durée: 8 h et 44 min
- Date de publication: 2020-09-15
- Langue: Anglais
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Conscious Leadership closely explores the vision, virtues, and mindset that have informed Mackey’s own leadership journey, providing a roadmap for innovative, value-based leadership — in business and in society....
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Prix courant: 23,31 $
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The Art of Community (Second Edition)
- 7 Principles for Belonging
- Auteur(s): Charles H. Vogl
- Narrateur(s): Ulf Bjorklund
- Durée: 5 h et 34 min
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Healthy communities strive for their members to support one another, share their passions, and achieve personal growth. This book will help you learn to be connected and defeat loneliness by understanding where and how we belong. No matter the kind of organization, company, or social group, this book is a guide for leaders seeking to build a community or strengthen the ones they already have.
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The Art of Community (Second Edition)
- 7 Principles for Belonging
- Narrateur(s): Ulf Bjorklund
- Durée: 5 h et 34 min
- Date de publication: 2025-03-11
- Langue: Anglais
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Healthy communities strive for their members to support one another, share their passions, and achieve personal growth. This book will help you learn to be connected and defeat loneliness by understanding where and how we belong.
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Prix courant: 17,53 $
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Own Up!
- How to Hold People Accountable Without All the Drama
- Auteur(s): Jennifer T. Long
- Narrateur(s): Jennifer T. Long, Martha Harmon Pardee
- Durée: 7 h et 27 min
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Are you a manager who struggles to get accountability within your organization? Have you either bulldozed your way through an encounter or talked yourself out of it with excuses like “I’ve already tried that” or “it’s too risky”? If you’ve ever done a poor job of holding others accountable, this audiobook can help you feel more comfortable gaining ownership from employees. Own Up! addresses the big myths, everyday hesitations, and all the other stories we tell ourselves about what it means and how much time and effort it takes to create a culture of responsibility.
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Own Up!
- How to Hold People Accountable Without All the Drama
- Narrateur(s): Jennifer T. Long, Martha Harmon Pardee
- Durée: 7 h et 27 min
- Date de publication: 2022-05-10
- Langue: Anglais
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Are you a manager who struggles to get accountability right within your organization? Own Up! addresses the big myths, everyday hesitations, and all the other stories we tell ourselves about what it means and how much time and effort it takes to create a culture of responsibility....
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Prix courant: 25,00 $
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Smart Tribes
- How Teams Become Brilliant Together
- Auteur(s): Christine Comaford
- Narrateur(s): Christine Comaford
- Durée: 6 h et 56 min
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New York Times bestselling author and applied neuroscience expert Christine Comaford knows what it takes to move people from the Critter State into the Smart State, where they have full access to their own creativity, innovation, higher consciousness, and emotional engagement. When an entire culture maintains that state, it becomes what she calls a SmartTribe.
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Smart Tribes
- How Teams Become Brilliant Together
- Narrateur(s): Christine Comaford
- Durée: 6 h et 56 min
- Date de publication: 2013-06-26
- Langue: Anglais
- Are You Scaring Your People into Mediocrity? All leaders want to outperform, outsell, and out-innovate the competition....
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Prix courant: 27,77 $
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Under New Management
- How Leading Organizations Are Upending Business as Usual
- Auteur(s): David Burkus
- Narrateur(s): Rich Orlow
- Durée: 6 h et 31 min
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A provocative work that challenges the traditional and widely accepted principles of business management - and proves that they are outdated, outmoded, or simply don't work. Do open floor plans really work? Are there companies that put their employees' welfare first, and their clients second? Are annual performance reviews necessary? Dr. David Burkus is a highly regarded and increasingly influential business school professor who challenges many of the established principles of business management.
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Under New Management
- How Leading Organizations Are Upending Business as Usual
- Narrateur(s): Rich Orlow
- Durée: 6 h et 31 min
- Date de publication: 2016-03-15
- Langue: Anglais
- A provocative work that challenges the traditional and widely accepted principles of business management - and proves that they are outdated....
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Prix courant: 22,26 $
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Good Authority
- How to Become the Leader Your Team Is Waiting For
- Auteur(s): Jonathan Raymond
- Narrateur(s): Jonathan Raymond
- Durée: 4 h et 21 min
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Imagine a world where personal and professional growth are combined, where improving your relationships and owning your strengths at work translate directly into the rest of your life. Creating a company culture like that is not a dream. Through personal stories and real-life conversations, Jonathan Raymond takes you into the room with managers and employees where real culture change happens and shows you a new kind of employee mentoring where each person gets the real-time feedback, support, and clear boundaries we all need.
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Short and to the point!
- Écrit par P. Hamilton le 2022-02-13
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Good Authority
- How to Become the Leader Your Team Is Waiting For
- Narrateur(s): Jonathan Raymond
- Durée: 4 h et 21 min
- Date de publication: 2016-10-01
- Langue: Anglais
- Imagine a world where personal and professional growth are combined, where improving your relationships and owning your strengths at work translate directly into the rest of your life....
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Prix courant: 17,50 $
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Vision, Mission, Values, Aspirations, Do They Matter?
- A Business Professionals’ Guide to Drafting Vision/Mission Statements and Their Purpose in Modern Organizations as Popular Management Tools (Management Tools Beyond 2020, Book 1)
- Auteur(s): Sam Schreim, Business Model Hackers
- Narrateur(s): Brett Rockwood
- Durée: 1 h et 35 min
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Mission, vision, values, and aspirational statements are meant to be more than decorations and slogans that make organizations look good in the eyes of employees, customers, investors, and stakeholders. When articulated properly, vision and mission statements can be powerful tools and can be positioned as strategic road maps to steer and unite organizations, employees, and stakeholders toward common objectives and goals. In addition, vision and mission statements can help corporations and organizations define their purpose and establish a unique corporate identity.
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Vision, Mission, Values, Aspirations, Do They Matter?
- A Business Professionals’ Guide to Drafting Vision/Mission Statements and Their Purpose in Modern Organizations as Popular Management Tools (Management Tools Beyond 2020, Book 1)
- Narrateur(s): Brett Rockwood
- Durée: 1 h et 35 min
- Date de publication: 2022-04-12
- Langue: Anglais
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Mission, vision, values, and aspirational statements are meant to be more than decorations and slogans that make organizations look good in the eyes of employees, customers, investors, and stakeholders. When articulated properly, vision and mission statements can be powerful tools....
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Prix courant: 8,71 $
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The Business Book
- Big Ideas Simply Explained
- Auteur(s): DK
- Narrateur(s): James Cameron Stuart
- Durée: 16 h et 23 min
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Exploring and explaining more than 80 of the world's most important theories and big ideas about trade, commerce, and management, this audiobook offers a fascinating look at the world of business past and present. A perfect primer on the fundamental tenets of the subject, The Business Book sheds light on some of history's most important milestone developments and the key business strategies used by leading thinkers and gurus from Henry Ford to Steve Jobs.
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The Business Book
- Big Ideas Simply Explained
- Narrateur(s): James Cameron Stuart
- Série: Big Ideas Simply Explained
- Durée: 16 h et 23 min
- Date de publication: 2019-12-05
- Langue: Anglais
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Exploring and explaining more than 80 of the world's most important theories and big ideas about trade, commerce, and management, this audiobook offers a fascinating look at the world of business past and present....
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Prix courant: 29,14 $
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Never Not Working
- Why the Always-On Culture Is Bad for Business—and How to Fix It
- Auteur(s): Malissa Clark
- Narrateur(s): Lauren Pedersen
- Durée: 5 h et 19 min
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Many workers believe that to compete with other top talent they must embrace a culture that rewards long hours and constant connection to work. Businesses and society have encouraged this by endorsing busyness, overwork, and extreme commitment as the most valued traits in workers. But more often it's an implicit contract, a buildup of organizational and cultural norms and the adoption of new technologies that increasingly make it easy to tether people to work. Either way, this workaholic behavior is unhealthy and counterproductive for workers and for organizations. It's time to fight back.
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Never Not Working
- Why the Always-On Culture Is Bad for Business—and How to Fix It
- Narrateur(s): Lauren Pedersen
- Durée: 5 h et 19 min
- Date de publication: 2024-02-06
- Langue: Anglais
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Malissa Clark delivers a comprehensive definition of workaholism, busting myths along the way—such as the idea that the number of hours worked is the strongest predictor of workaholic tendencies....
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Prix courant: 17,81 $
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Illicit Financial Flows & Worldwide Money Laundering Practices
- White Collar Crimes in 2021
- Auteur(s): KM Cook
- Narrateur(s): Jeremy Woodson
- Durée: 5 h et 42 min
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Illicit Financial Flows & Worldwide Money Laundering Practices will help guide and protect your business from illegal activities by teaching you how to intervene before they can happen. You have probably read online or seen news reports about white and blue-collar crimes, corporate crimes, or anti-money laundering practices. and wish to learn more about what they mean and how to protect your business from similar illegal activities.
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don't waste a credit - I can't give 0 stars
- Écrit par Salem le 2021-12-16
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Illicit Financial Flows & Worldwide Money Laundering Practices
- White Collar Crimes in 2021
- Narrateur(s): Jeremy Woodson
- Durée: 5 h et 42 min
- Date de publication: 2021-05-05
- Langue: Anglais
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Illicit Financial Flows & Worldwide Money Laundering Practices will help guide and protect your business from illegal activities by teaching you how to intervene before they can happen....
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Prix courant: 25,00 $
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The First, the Few, the Only
- How Women of Color Can Redefine Power in Corporate America
- Auteur(s): Deepa Purushothaman
- Narrateur(s): Deepa Purushothaman
- Durée: 5 h et 54 min
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Women of color comprise one of the fastest-growing segments in the corporate workforce, yet often we are underrepresented—among the first, few, or only ones in a department or company. For too long, corporate structures, social zeitgeist, and cultural conditioning have left us feeling exhausted and downtrodden, believing that in order to “fit in” and be successful, we must hide or change who we are.
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The First, the Few, the Only
- How Women of Color Can Redefine Power in Corporate America
- Narrateur(s): Deepa Purushothaman
- Durée: 5 h et 54 min
- Date de publication: 2022-03-01
- Langue: Anglais
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A deeply personal call to action for women of color to find power from within and to join together in community, advocating for a new corporate environment where we all belong—and are accepted—on our own terms.
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Prix courant: 25,63 $
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How to Be an Ally
- Actions You Can Take for a Stronger, Happier Workplace
- Auteur(s): Melinda Briana Epler
- Narrateur(s): Terry Lee-Fellows
- Durée: 8 h et 6 min
- Version intégrale
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Au global
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Performance
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Histoire
Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing - fast. How to Be an Ally shows how to take personal responsibility for driving change that's good for people - and for business.
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How to Be an Ally
- Actions You Can Take for a Stronger, Happier Workplace
- Narrateur(s): Terry Lee-Fellows
- Durée: 8 h et 6 min
- Date de publication: 2022-01-03
- Langue: Anglais
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Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing - fast....
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Prix courant: 22,26 $
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