Workplace Management

Developing a successful workforce requires more than a gut check. Data can help guide your decisions on everything from where to seat a team to optimizing production processes to engaging with your employees in ways that ring true to them. People analytics is the study of your number one business asset - your people - and this book shows you how to collect data, analyze that data, and then apply your findings to create a happier and more engaged workforce.

Going well beyond the recycled, superficial tactics in most leadership books, Thrive by Design introduces you to the triggers of exemplary workplace behavior at a neurological level. Tapping into these triggers leads to increased productivity, well-being, accountability, and retention. As you apply the practical approaches and tools outlined in the book, you will see less absenteeism, corrosive gossip, employee drama, accidents, and quality shortfalls.

In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results. The second edition of this best-selling book includes Bachelder's post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone at any level can become a Dare-to-Serve leader.

Now more than ever, people are seeking a reprieve from the constant pressure to achieve, produce, and consume. While many turn to mindfulness and meditation, organizational change expert Marilyn Paul, PhD, offers a complementary solution that is as radical as it is ancient.

In her first book, What Your Customer Wants and Can't Tell You, author and behavioral economics specialist Melina Palmer, applies the science of behavioral economics to unlocking what is behind customer decisions. Behavioral economics combines elements of economics and psychology to understand how and why people behave the way they do in the real world. Now, in her sequel, What Your Employees Need and Can't Tell You, she offers a highly actionable roadmap for business executives and managers faced with the task of instituting successful organizational change.

There is a massive recalibration taking place around how work fits into peoples’ lives. Winning the new war for talent requires a more humane employee experience, one that meets the needs and values of a changed workforce. Get this wrong, and the future of your organization is in jeopardy. Get this right, and you create an astounding competitive advantage around hiring and retention, while reaping all the benefits and business results that dedicated employees generate.

The Gen Z Effect provides a mind-bending view of why we will need to embrace Gen Z as the last, best hope for taking on the world's biggest challenges and opportunities, and how you can prepare yourself and your business for the greatest era of disruption, prosperity, and progress the world has ever experienced.

The digital age will raise the question of how we humans will stay relevant in the workplace. To stay relevant, we have to be able to excel cognitively, behaviorally, and emotionally in ways that technology can’t. Professor Ed Hess believes that requires us to become hyper-learners: continuously learning, unlearning, and relearning at the speed of change.

Hire with Fire is an educational and entertaining hiring book which acts as an interview guide for managers who want to hire the best people - engaged, A players, high achievers, and top performers. In this noteworthy hiring book, you will explore best practices for how to interview people. The authors offer four key traits to help you select and hire the best people, A players, and top talent. In addition, through their relationship-driven approach to interviewing and hiring, you will build an engaged workforce filled with top performers.

We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders.

In today's complex, highly competitive, global environment, those who will survive and thrive in this new world of work are individuals, teams, and organizations who can maintain high levels of accountability and remain focused on must-achieve desired results. Achieve with Accountability is your personal handbook for awakening your (or your team or organization's) inner confidence, drive, perseverance, determination, resolve, and can-do mindset.

We've all been taught that we must suppress or avoid emotions at work, but this inevitably leads to a loss in productivity, diminished creativity, and crushing job dissatisfaction. Research shows 85 percent of us avoid communicating crucial workplace problems upward, and many of us who are employed are actively looking for a different job. What's going on?

La gentillesse et la bienveillance n'ont pas forcément bonne presse en ce monde de "méchants". Pourtant, depuis toujours, cette forme d'altruisme est la base de la réussite de tous types de projets collectifs et permet l'épanouissement individuel. La bienveillance est le ciment essentiel du changement. Nous vivons dans un monde de vrais sadiques, de violents, de pervers - de pervers narcissiques même ! -, de nocifs et de toxiques.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

A dynamic company culture starts with leadership. If you or listen to nothing else on building a great culture, listen to this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you understand how to create a foundation of psychological safety, connect your people to your organization's purpose, and change your culture for the better.

Digital technologies are disrupting organizations of every size and shape, leaving managers scrambling to find a technology fix that will help their organizations compete. This book offers managers and business leaders a guide for surviving digital disruptions - but it is not a book about technology. It is about the organizational changes required to harness the power of technology. The authors argue that digital disruption is primarily about people and that effective digital transformation involves changes to organizational dynamics and how work gets done.

The hardest part of a manager’s job isn’t staying organized, meeting deliverable dates, or staying on budget. It’s dealing with people who are too comfortable doing things the way they’ve always been done and too afraid to do things differently. Treasurer, a courage-building pioneer, proposes a bold antidote: courage. With more courage, workers gain the confidence to take on harder projects, embrace company changes with more enthusiasm, and extend themselves in ways that will benefit their careers and their company.

Leading with heart, authenticity, and purpose, Thomas Vozzo provides a clear path to a new bottom line—including 55 rules to break—bringing The Homeboy Way to life as the perfect antidote to the massive tidal currents of social injustice and inequities. By every traditional measurement of success, Vozzo was a clear winner. Then, through a series of fateful events, Vozzo landed as CEO of Homeboy Industries, the most successful gang intervention, rehabilitation, and reentry program in the country, founded by Jesuit priest Greg Boyle.

Ce n’est pas parce qu’on réunit un groupe de personnes et qu’on leur dit qu’elles vont dorénavant travailler ensemble que ça produit nécessairement une véritable équipe. Un groupe de personnes, c’est un attroupement. S’ils s’apprécient, ils peuvent même avoir du plaisir à se côtoyer. Mais de là à en faire une équipe gagnante qui réussira à atteindre ses objectifs contre vents et marées, il y a un pas que vous apprendrez à franchir dans ce livre. Vous serez à même de constater ce que chaque carence peut coûter aux équipes les mieux intentionnées.

Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever. What has been missed in much of the literature of the past 30 years is that negotiations in organizations always take place within a context - of organizational culture, of prior negotiations, of power relationships - that dictates which issues are negotiable and by whom.