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Effective Communication Skills

Narrated by: Dalton Kehoe
Length: 11 hrs and 53 mins
5 out of 5 stars (40 ratings)

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Publisher's Summary

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.

These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way.

Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations.

You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.

When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2011 The Teaching Company, LLC (P)2011 The Great Courses

What members say

Average Customer Ratings

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Potentially useful

If you only have discussions with people who also took this course and the subject matter is always an honest disagreement, this course is very useful. Otherwise, this is just an ideal of what communication should look like.

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Very good

Informative, nicely spoke, quite hard to fully make good use of it but I’ll read it multiple time. 💯

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Wish I could buy this for every human being

Solid information, well backed with studies and neuropsychology, and am important perspective on what exactly "effective" communication even means. Solid life skill info for anyone.

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Unique experience. I will listen again.

This course is simply a diamond. #Audible1 allows us to be in the class. You experience the entire program and can come.back to it anytime. It's not easy because there are some elements that will take some time to apply at work and in life. Highly recommended.

#Audible1

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  • James Garritano
  • Los Angeles, CA USA
  • 2013-08-25

Interesting Lectures with a Misleading Description

The lectures are well rehearsed, excellently paced, and fascinating.
However, the topic of the lectures does not match the product's description.

The lectures are a combination of popular psychology theory and advice on conflict resolution, with a heavy emphasis on marital disputes. The scientific content is on the light side.

There is nothing on communicating with strangers or in the workplace.

That being said, the lectures are very interesting and well delivered. If you purchase this audiobook, you will likely be entertained and get a cursory education on a topic which is not discussed in the product description.

266 of 271 people found this review helpful

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  • Jake
  • Port Hueneme, California, United States
  • 2014-02-25

Points Not Effectively Communicated

There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.

78 of 81 people found this review helpful

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  • Timothy L. Schriever
  • 2016-07-03

Psychology of communication

Not quite what I expected, but good information. Should have been titled Psycology of Communication.

17 of 17 people found this review helpful

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  • Jes
  • Hobart, IN, United States
  • 2016-08-23

Not what I expected and that made it great

Here is was expecting a simple book that would tell me how to communicate with people and the usual babble. Instead the author does a wonderful job going back to our early childhood where he explains why we communicate the way we do. Then he brings with forward and shows how we are taught as children affects us as adults. Really this is a masterful piece of work! Here you will learn how your early lessons in communication will affect your self esteem, confidence and entire life! If you tie this in with the book Redefining Reality by The Great Courses Professor Steven Fimbel you really have a great understanding of how we think, act and do along with why! I would also recommend Caroline Myss book Self Esteem and the Four Agreements to give you a total picture!

17 of 18 people found this review helpful

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  • James
  • 2015-11-23

Excellent lecture

This lecture teaches that effective communication is reflective communication. It gives helpful suggestions on how to communicate well with family, friends, colleagues, superiors and subordinates. I highly recommend it.

7 of 7 people found this review helpful

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  • Memory B. Morgan
  • Charlotte, NC
  • 2015-08-11

Fantastic lecture

I thought this started off a little slow but it quickly became very interesting and informative. I have always struggled with the ability to communicate effectively, especially when it involves expressing what I am upset about. It has caused problems in my relationships with family and at work. This book offers great advice for how to overcome this problems and how to approach a difficult situation to get a better response. I've started practicing the things I've learned from this lecture and can already see the huge impact it can have on my relationships. I highly recommend this book for anyone that struggles with expressing themselves positively and communicating effectively.

22 of 24 people found this review helpful

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  • Amazon Customer
  • 2016-10-11

The ONE Communication Program You Want

I write about Personal Communication (Communicate Clearly NOW!). I also teach it and consult on the topic.
Dr Kehoe hits the nail on the head. Everything you need and want he offers in this Great Courses audio course.
One minor criticism I direct toward our educational system. University courses must fit into the 12-13 week semester format. As a result some subjects get cut short or extended with unnecessary material. This course has some slightly interesting, but not totally relevant and really unnecessary material. That does not detract from the blockbuster content Dr. Kehoe presents. Listen to this over and over until it sinks in. You will grow to your full potential as a result.

6 of 6 people found this review helpful

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  • PoohBear
  • 2015-05-06

A Lot of Truth

Any additional comments?

If you are looking to boost some soft skills, this lecture is alright for it, but I would first recommend Dale Carnegie "How to Win Friend and Influence People." This lecture series has great advice on situational events, and how to approach it. If you haven't experienced Mr.Carnegie's book, stop right now and go get that book.

5 of 5 people found this review helpful

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  • Chris Allen-Poole
  • 2016-04-18

One of the best Great Courses I've known

What did you like best about this story?

I got this largely thinking that it would help in my business communications skills, and it did. What I didn't expect was that this course is applicable to life in general, and that it would provide beneficial to my marriage.

10 of 11 people found this review helpful

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  • the one
  • 2016-04-07

This book is essential

Great advice for improving your relationship with yourself and others. I have read a lot of self help and business books and this knowledge, if taken to heart can really empower you.

4 of 4 people found this review helpful