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Publisher's Summary

In our fast-paced, electronic society, the most basic social interaction - talking face-to-face - can be a challenge for even the most educated and self-assured individuals. And yet making conversation is a highly practical skill: those who do it well shine at networking parties, interviews, and business lunches. Good conversation also opens doors to a happier love life, warmer friendships, and more rewarding time with family.

In The Art of Civilized Conversation, author Margaret Shepherd offers opening lines, graceful apologies, thoughtful questions, and, ultimately, the confidence to take conversations beyond hello. From the basics - first impressions, appropriate subject matter, and graceful exits - to finding the right words for difficult situations and an insightful discussion of body language, Shepherd uses her skilled eye and humorous anecdotes to teach listeners how to turn a plain conversation into an engaging encounter.

Filled with common sense and fresh insight, The Art of Civilized Conversation is the perfect inspiration not only for what to say but for how to say it with style.

©2005 Margaret Shepherd and Sharon Hogan (P)2018 Tantor

What the critics say

"Not shallow or pretentious, this book, which would also make a great gift, would be an excellent addition to reference collections. Highly recommended." ( )Library Journal)

What members say

Average Customer Ratings

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  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
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    4 out of 5 stars

All about etiquette.

This book is about the etiquette involved in civilized conversation. It highlights many dos and don'ts when engaging the public, strangers or friends.

There are many helpful insights into how to approach awkward topics, sensitive situations and difficult conversations.

I thought the book well written and included most modern situations like emailing and texting.

I guess what I didn't like was the book seemed a bit condescending. But, maybe that's because I am not up to speed on my etiquette skills. 😊

An over all nice reference.

3 of 3 people found this review helpful

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    1 out of 5 stars
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    1 out of 5 stars

Are you kidding me? What a waste of time

A book full of stating the painfully obvious. “Don’t exaggerate”. “ Project confidence”. “Those who mind don’t matter, and those who matter don’t mind”. “Never say yes to the question “Does this make me look fat?”
Ridiculous.

  • Overall
    1 out of 5 stars

dated.

This feels like a how to be a good housewife / don't embarrass your self and by extension your man by acting silly.