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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- Narrated by: Jeremy Bobb
- Length: 6 hrs and 24 mins
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Made to Stick
- Why Some Ideas Survive and Others Die
- Written by: Chip Heath, Dan Heath
- Narrated by: Charles Kahlenberg
- Length: 8 hrs and 37 mins
- Unabridged
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Overall
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Performance
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Story
In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds—from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony—draw their power from the same six traits.
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too much fluff
- By Par on 2021-06-22
Written by: Chip Heath, and others
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Making Numbers Count
- The Art and Science of Communicating Numbers
- Written by: Chip Heath, Karla Starr
- Narrated by: Kathe Mazur
- Length: 4 hrs and 35 mins
- Unabridged
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Overall
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Performance
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Story
A clear, practical, first-of-its-kind guide to communicating and understanding numbers and data - from best-selling business author Chip Heath.
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Great book, but get a physical copy instead
- By Ryan James on 2023-06-10
Written by: Chip Heath, and others
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Decisive
- How to Make Better Choices in Life and Work
- Written by: Chip Heath, Dan Heath
- Narrated by: Kaleo Griffith
- Length: 9 hrs and 9 mins
- Unabridged
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Overall
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Performance
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Story
In Decisive, the Heaths, based on an exhaustive study of the decision-making literature, introduce a four-step process designed to counteract these biases. Written in an engaging and compulsively listenable style, Decisive takes readers on an unforgettable journey, from a rock star’s ingenious decision-making trick to a CEO’s disastrous acquisition, to a single question that can often resolve thorny personal decisions.
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Vademecum for people that want next level
- By credit on 2019-12-10
Written by: Chip Heath, and others
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Upstream
- The Quest to Solve Problems Before They Happen
- Written by: Dan Heath
- Narrated by: Dan Heath
- Length: 7 hrs and 47 mins
- Unabridged
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Overall
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Performance
-
Story
New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure?
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Boring and unoriginal
- By HM on 2022-07-26
Written by: Dan Heath
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Switch
- How to Change Things When Change Is Hard
- Written by: Dan Heath, Chip Heath
- Narrated by: Charles Kahlenberg
- Length: 7 hrs and 43 mins
- Unabridged
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Overall
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Performance
-
Story
Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed best seller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind - that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie.
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worth several listens!
- By Renee on 2021-01-23
Written by: Dan Heath, and others
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- Written by: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
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Overall
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Performance
-
Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
Written by: Matthew Dixon, and others
-
Made to Stick
- Why Some Ideas Survive and Others Die
- Written by: Chip Heath, Dan Heath
- Narrated by: Charles Kahlenberg
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds—from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony—draw their power from the same six traits.
-
-
too much fluff
- By Par on 2021-06-22
Written by: Chip Heath, and others
-
Making Numbers Count
- The Art and Science of Communicating Numbers
- Written by: Chip Heath, Karla Starr
- Narrated by: Kathe Mazur
- Length: 4 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
A clear, practical, first-of-its-kind guide to communicating and understanding numbers and data - from best-selling business author Chip Heath.
-
-
Great book, but get a physical copy instead
- By Ryan James on 2023-06-10
Written by: Chip Heath, and others
-
Decisive
- How to Make Better Choices in Life and Work
- Written by: Chip Heath, Dan Heath
- Narrated by: Kaleo Griffith
- Length: 9 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Decisive, the Heaths, based on an exhaustive study of the decision-making literature, introduce a four-step process designed to counteract these biases. Written in an engaging and compulsively listenable style, Decisive takes readers on an unforgettable journey, from a rock star’s ingenious decision-making trick to a CEO’s disastrous acquisition, to a single question that can often resolve thorny personal decisions.
-
-
Vademecum for people that want next level
- By credit on 2019-12-10
Written by: Chip Heath, and others
-
Upstream
- The Quest to Solve Problems Before They Happen
- Written by: Dan Heath
- Narrated by: Dan Heath
- Length: 7 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure?
-
-
Boring and unoriginal
- By HM on 2022-07-26
Written by: Dan Heath
-
Switch
- How to Change Things When Change Is Hard
- Written by: Dan Heath, Chip Heath
- Narrated by: Charles Kahlenberg
- Length: 7 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed best seller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind - that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie.
-
-
worth several listens!
- By Renee on 2021-01-23
Written by: Dan Heath, and others
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- Written by: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
Written by: Matthew Dixon, and others
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The Leader's Greatest Return
- Attracting, Developing, and Multiplying Leaders
- Written by: John C. Maxwell
- Narrated by: John C. Maxwell
- Length: 8 hrs and 31 mins
- Unabridged
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Overall
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Performance
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Story
In the last 25 years, New York Times best-selling author John C. Maxwell has grown from equipping a handful of leaders in one organization to developing millions of business, government, and nonprofit leaders in every country around the world. In The Leader’s Greatest Return, Maxwell takes the listener step-by-step through the process of identifying, attracting, empowering, and positioning leaders to create a culture capable of then reproducing and compounding the value of its leaders
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Thank you
- By Orlando Benjamin on 2020-02-13
Written by: John C. Maxwell
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The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- Written by: Brent Adamson, Matthew Dixon, Pat Spenner, and others
- Narrated by: Steve Kramer
- Length: 8 hrs and 40 mins
- Unabridged
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Overall
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Performance
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Story
The authors unveil research that identifies Mobilizers and provide a roadmap for how sales and marketing teams can find them, engage them with disruptive insight, and leverage them to drive consensus across the customer organization. Once you have identified the Mobilizers among your customers, almost any rep, with the right coaching, tools, and marketing support can start a chain reaction that leads to a whole organization getting on board with even the most provocative ideas.
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Pay attention, take notes, lead your market
- By Pnw_snapper on 2018-11-12
Written by: Brent Adamson, and others
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The Energy Bus
- 10 Rules to Fuel Your Life, Work, and Team with Positive Energy
- Written by: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 39 mins
- Unabridged
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Overall
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Performance
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Story
In the mode of other best selling business fables, The Energy Bus takes listeners on an enlightening and inspiring ride that reveals 10 secrets for approaching life and work with the kind of positive, forward thinking that leads to true accomplishment - at work and at home. Everyone faces challenges. And every person, organization, company, and team will have to overcome negativity and adversity to define themselves and create their success.
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Love the story
- By curt on 2023-11-26
Written by: Jon Gordon
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How to Change
- The Science of Getting from Where You Are to Where You Want to Be
- Written by: Katy Milkman, Angela Duckworth - foreword
- Narrated by: Katy Milkman, Angela Duckworth
- Length: 6 hrs and 13 mins
- Unabridged
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Performance
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Story
Change comes most readily when you understand what's standing between you and success and tailor your solution to that roadblock. If you want to work out more but find exercise difficult and boring, downloading a goal-setting app probably won't help. But what if, instead, you transformed your workouts so they became a source of pleasure instead of a chore? Turning an uphill battle into a downhill one is the key to success.
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Accessible, smart, helpful
- By Amazon Customer on 2022-07-07
Written by: Katy Milkman, and others
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A New Way to Think
- Your Guide to Superior Management Effectiveness
- Written by: Roger L. Martin
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 58 mins
- Unabridged
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Overall
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Performance
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Story
Over a stellar career, Roger Martin has advised the CEOs of some of the world's most successful companies. From the beginning, he noted that almost every executive he talked to had a "model"—a framework or way of thinking that guided their strategy and activities. But these models tended to become automatic, so much so that when one didn't work, the typical response was just to apply it again—with greater enthusiasm.
Written by: Roger L. Martin
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Be Our Guest
- Perfecting the Art of Customer Service
- Written by: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
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Performance
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Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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narrator was very difficult to listen to...
- By Terra White on 2022-02-21
Written by: The Disney Institute, and others
Publisher's Summary
The New York Times best-selling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us - and how we can learn to create such extraordinary moments in our life and work.
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience as well as the last moment and forget the rest. Why "we feel most comfortable when things are certain, but we feel most alive when they're not". And why our most cherished memories are clustered into a brief period during our youth.
Listeners discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and, 45 minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world's youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?)
Many of the defining moments in our lives are the result of accident or luck - but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.
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What listeners say about The Power of Moments
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- Greg P
- 2017-10-06
Great
This book has given me great ideas on how to support and empower those around me.
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1 person found this helpful
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- NIKKI WATTS
- 2023-01-03
incredibly insight
I originally got this because I was hoping it would be more tailored to personal development. however, I was very impressed and pleased with this book. although some would think the examples are not really directed at totally personal development like some books, this one was very good. The author truly connects even the work and other situations to the power of moments. Thank you
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- Amazon Customer
- 2020-09-14
Highly enjoyed
I highly enjoyed this book. I loved the suggestions on creating powerful moments but also understanding why certain moments are so impactful.
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- Gilaine St-Cyr Schneider
- 2020-02-08
Presence is everything
This book highlights the importance of being present and seizing the moments in customer service. People truly remember how they are treated and made to feel. When that feeling lasts and gives a pleasing memory, that will remain for a long time and yield divides in retention and trust.
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- Sean
- 2020-01-23
Reading this book with listening Audible!
Review about the book.
it is so helpful for my personal life and work. As a product designer, I think about how our product help users life easier and happier. This book is so inspired me to rethink what kind of moment we can create for the users while they are using our products.
Also, Audible helps me to read fast and on time. I am reading and listening at the same time. It helps me to read more in on time.
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Overall
- Shawn Monette
- 2020-01-21
Business owners take notice!
Small business owners should read (or listen to) this book. We have so many opportunities to create moments for our staff or customers.
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- Kat
- 2019-01-20
Outstanding Book!!
In the pursuit and sustainability of happiness, success, and love in one’s life, the power of moments cannot be excluded. The invaluable impact that moments have for each of us in our life’s journey is immeasurable. Well written, well narrated. many examples provided to offer reference to your own need. I will use this great book as a never-ending resource. Thank you, Heath brothers.
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- Dorel Cusa
- 2018-04-24
Highly motivational book
Its the type of book that you want to listen it twice, is so much good information.
Things that we know but we never sat down and thought about it.
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- Matthew Dalrymple
- 2018-04-11
very inspirational
lots of applications both in my personal life and at work. a must read. lots of practical ways to apply it
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- A. Yoshida
- 2017-12-15
Easy to create your own defining moments
Be prepared to take notes as the book spark ideas for creating your own defining moments. There is story after story about simple situations transformed into memorable experiences with some thought and effort. For example, the first day at work for new employees is usually uneventful. New employees are taken to a desk, equipped with some of the tools they need but probably not all. They are handed a stack of policies and procedures to read and left on their own for the rest of the day. This is an easy opportunity to make a great impression on new employees - assign work buddies, hang a welcome sign on their cubicle, and ask staff members to introduce themselves as they pass the cubicle. Instead of what could have been a defining moment turns out to be a scary first day. A downside of this book, similar to other books written by the Heath brothers, is there doesn't seem to be enough material for a book. The beginning chapters came off strong and insightful. Towards the end, the focus was lost and some of the stories were remotely related to the topic.
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34 people found this helpful
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- Robert Wagner
- 2017-12-14
Surprisingly valuable
I got this book up on a friend’s recommendation but I was not moved by the title. There seemed to be other things that I wanted to get to first. When checking in with that friend (he’s a consultant) about an upcoming meeting he mentioned a story in the book, so I began listening. I was hooked. I like the framework and the stories that show the framework in practice. Beyond the work-value of this book, I am excited about putting these ideas into practice for my family - making memories.
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19 people found this helpful
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- Meggan DeVaughn
- 2017-10-05
Brilliant!
I love this book! It's insightful, encouraging and interesting from start to finish. I can not stop giving this book praise to my family and friends. I hope they all read it.
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13 people found this helpful
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- Peter S. Carpenter
- 2017-11-27
Inspirational and Practical!!
I’m not sure if it’s a bad thing, but this is the book I’ve always wanted to write. I believe we can intentionally inspire people… And I think the framework that you have outlined in this book gives us the tools and the mindset we need to have to help create meaningful, inspiring events in our own lives and the lives of others.. I can’t wait to blog about it… And I can’t wait to help work with school administrators on creating a culture and climate built on the power of moments. Thank you for writing such a meaningful text! Every leader should read it!
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9 people found this helpful
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- Rose Ericson-Caen
- 2017-10-17
enlightening, inspiring
enlightening, inspiring, worth listening to multiple times. very much in line with the yogic way of thinking/acting
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9 people found this helpful
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- Cindy
- 2018-01-31
Fabulous book!
So glad I read/listened to this book. It’s given me new ways to look at my life. The basic lesson is to ensure you take action and be intentional in life. Highly recommend!
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8 people found this helpful
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- Diego Regalado
- 2020-03-13
Enjoyable and Insightful.
You essentially Learn how to seize the moment and live life to the fullest! Well worth your time.
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4 people found this helpful
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- Karen Troyer
- 2017-11-18
Inspiring
This book is inspiring and puts life into perspective. I'll be using it at work for training proposes.
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4 people found this helpful
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- David Wind
- 2020-04-08
Started strong and shuffled into cliche
I enjoyed the beginning of this book immensely. Unfortunately, as it went on it became increasingly predictable.
Additionally, I recognize that it is important to articulate specifics that help to illustrate the points the authors are trying to make. Often times by the end of the story I couldn’t recall the point that was being made. Yes, a summary circling back on the chapter did help but being lost in the midst of many a narrative on difficult circumstances, such as the imminent death of an individual or sick children’s perception of an MRI scan, are wearing and not terribly inspiring.
David
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3 people found this helpful
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- Aapo
- 2020-03-28
Gave many new ideas
Great book! Gave me many new ideas to adapt into my own life both personal and business. Mant quite obvious things but wrapped in a nice and clear package.
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3 people found this helpful