In this episode of 'Masters of the Market', we sit down with Andrew Jackson, one of the owners of ServiceMaster, a restoration company. 

Andrew talks about his journey into the industry and the challenges of running multiple franchises. He shares the importance of building and leveraging strategic partnerships for business growth and highlights the company's commitment to exceptional customer service, training, and value for their clients.

The discussion also delves into aspects of starting a business, handling customer stress, managing their expanding team, and their future goals for expansion. Andrew also demonstrates how ServiceMaster's affiliation with the well-known ServiceMaster brand has been beneficial for their operations.

​​Listen in as we talk about:

• 0:00 Intro

• 1:22 Andrew's Personal Journey and Business Growth

• 3:49 The Importance of Employee Retention and Growth

• 4:34 Impact on Employees' Lives and Personal Fulfillment

• 05:54 Handling Emergency Situations

• 10:42 The Emotional Aspect of Restoration Work

• 14:21 Maintaining High Standards and White Glove Service

• 14:55 The Benefits and Challenges of Business Partnerships

• 16:42 Outsourcing and Delegating Tasks

• 19:51 The Importance of Building Relationships

• 21:28 Overcoming Rejection in Business

• 24:48 Building Long-Term Business Relationships

• 28:00 Challenges and Future Plans in Business Expansion

Connect with Johnson Andrews

• Instagram: https://www.instagram.com/johnsonandrewss/?hl=en

• LinkedIn: https://www.linkedin.com/in/johnson-andrews/?originalSubdomain=ca

• Facebook: https://www.facebook.com/johnsonandrewss/

• https://www.vinegroup.ca/

Connect with Eric Cleary

• Instagram: https://www.instagram.com/investmentrealtors/

• Instagram: https://www.instagram.com/orangelistrentals/

• YouTube: https://www.youtube.com/channel/

Connect with Andrew Jackson

• LinkedIn: https://www.linkedin.com/in/andrew-jackson-2797b658/

• https://svmrestore-niagara.ca/