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How can we help you?

Credits
Exchange your audiobook
Cancel membership
Trouble signing in
Something else

Did you know?

You can use a credit to purchase any audiobook regardless of price. We have an unmatched catalog from immersive long-form productions to exclusive Only from Audible content made in our studios and new Audible Originals. Current members receive credits as part of your membership benefits. You have up to one year after the issue date to use any credit you receive.
When you cancel your membership, your credits will be lost (regardless of expiration date) along with your other membership benefits.
For more information about Audible credits, please visit our Help Centre.
If you’re unhappy with your book, you can return or exchange it easily as long as it’s within 365 days of the original purchase.
Or follow these steps to make a return:
  1. Go to Audible.ca and sign into your account.
  2. Hover your mouse over "Hi [Your Name]!" and click Account Details.
  3. Click on Purchase History.
  4. Click on Order details next to the title you'd like to return.
  5. Click Return.
  6. Select your reason for return then click Return.
After returning your audiobook, you'll receive a confirmation on screen that it was successful. If your purchase was made with cash, it may take approximately 7 to 10 business days, depending on your financial institution, for the refund to process.
For more information on returns, please visit our Help Centre.
You can cancel your membership online directly from our desktop site. Memberships cannot be cancelled from the mobile site or through the Audible app.
You can also cancel by following these steps:
  1. Go to Audible.ca and sign into your account.
  2. Hover your mouse over "Hi [Your Name]!" and click Account Details.
  3. From the "View membership details" section, click Cancel membership.
  4. Follow the on screen instructions.
After canceling, a confirmation message will appear and you'll also receive a confirmation email.
For more information about canceling your Audible account, please visit our Help Centre.
If you are having trouble logging into your Audible account, please contact us using the phone number below and we will be glad to assist you.
1-888-283-1191
If you can't find your issue listed here, please visit our Help Centre or contact us using one of the channels below.

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