Episodes

  • The New Psychology of the Consumer - and Dogmania!

    The New Psychology of the Consumer - and Dogmania!
    Feb 6 2019
    Blythe Jack, partner at TSG Consumer Group, joins Shopcast to talk about the psychology of the consumer and how it affects retailers. What is a 'fear-based society' and what does it mean for what consumers are searching for? There is a linkage to psychological needs and how it's manifesting in the market - these needs drive consumer behavior, and how they spend their money. There are certain sectors that are booming due to these needs and trends towards health, mindfulness and self-care for the consumer. However, there are also other sectors such as the pet industry that are being affected. Michael Dart and Blythe Jack take a deep dive into the consumer behavior behind these trends, on this episode of Shopcast. We want to hear from you! Please send us an email at shopcast@atkearney.com for feedback or topic requests.
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    35 mins
  • Data Doesn't Lie: Competing Trends in Consumer Spend

    Data Doesn't Lie: Competing Trends in Consumer Spend
    Dec 24 2018
    Michael Dart welcomes Don Unser, Retail Group President of NPD Group and Marshal Cohen, Chief Industry Advisor of the NPD Group to discuss the current state of retail after this holiday season, and political climate. Which companies are surviving, and even thriving today? Three key takeaways are discussed: Online threats are still causing a lot of anxiety for retailers and investor community, the data potentially points to lack of confidence in long-term consumer spending; there's been a boom but household debt is at all-time highs, and finally, political uncertainty and potential global trade wars, which would have a big impact on the consumer and where they'd be spending money. Which sectors still have high growth potential, and which demographics are expected to increase spend in the near term? For feedback or to reach out, email shopcast@ATKearney.com
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    55 mins
  • Pharmacy: Retail Pharmacists to Gain Consumer Trust

    Pharmacy: Retail Pharmacists to Gain Consumer Trust
    Sep 7 2018
    Join Michael Dart as he interviews Brian Nightengale, Senior Vice President, Community & Specialty Pharmacy of AmerisourceBergen and President of Good Neighbor Pharmacy. They discuss healthcare and retail pharmacy trends and challenges as consumers shift from interacting with pharmacies only when diagnosed with treatment options to someone who is taking more ownership of their well-being. They also discuss the concept of pill-phobic, the phenomenon of consumers disliking taking medicine when diagnosed (being identified as not well), but the same people are very willing to go online and buy products on recommendations from family and friends to improve overall well-being.
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    32 mins
  • Walmart's Agile Response to Customer Expectations

    Walmart's Agile Response to Customer Expectations
    Jul 13 2018
    Michael Dart welcomes Steve Bratspies, Chief Merchandising Officer of Walmart and A.T. Kearney alum to Shopcast to discuss how retailers are adapting to the changes in customer demands. For example, purchasing through mobile devices, and how retailers are leveraging technology to enhance the experience and bring more customers into stores. Steve speaks on how Walmart is changing the customer experience to bring more customers into physical stores, like grocery pick-up which is expanding to 2,000 by the end of 2018. How does this affect retailers’ business models? Questions or feedback? We'd like to know your thoughts - email us at shopcast@atkearney.com.
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    33 mins
  • The Shopping Revolution: Winning Customers

    The Shopping Revolution: Winning Customers
    May 25 2018
    Michael Dart welcomes author and acclaimed Wharton professor of retail, Barbara Kahn, to discuss how leading companies like Walmart, Warby Parker, Sephora and fast fashion have grown their customer base in the past few turbulent years. How has Warby Parker been able to grow and open stores, and Sephora drawn customers away from department stores when other retailers have begun to fail? Read more in Kahn's The Shopping Revolution. Questions, suggestions, comments? Email us at shopcast@atkearney.com, we welcome your feedback!
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    54 mins
  • Investing in Retail: Building a Business

    Investing in Retail: Building a Business
    May 11 2018
    Gerald Rittenberg, former CEO and Executive Chairman of Party City and Dana Telsey, CEO and Chief Research Officer of Telsey Advisory Group join Michael Dart on this episode of Shopcast. They discussed the creation of Party City and building the brand, as well as investing and building businesses and what drives success while investing in retail today. Suggestions or questions? Contact shopcast@atkearney.com as we welcome your feedback!
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    54 mins
  • Now Trending in Retail

    Now Trending in Retail
    May 4 2018
    Lauren Hirsch, CNBC Reporter on retail and Pam Danziger, author, luxury retail expert, and contributor to Forbes join host Michael Dart to discuss hot topics in retail and current events. Have ideas, questions, topics or guests you'd like to see on Shopcast? Email shopcast@atkearney.com! We love feedback.
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    58 mins
  • Going Digital: e-Commerce, Consumer Goods and Mergers

    Going Digital: e-Commerce, Consumer Goods and Mergers
    Apr 27 2018
    Hot topics on this episode include e-Commerce’s impact on retail especially for digitally native brands, Amazon’s acquisition of Whole Foods and what their influence on their platform means for suppliers. Michael Dart welcomes Charlie Cole, Chief Digital Officer of TUMI and Global Chief eCommerce Officer for Samsonite Corp and A.T. Kearney principal Bahige El-Rayes to discuss e-commerce, and global mergers and acquisitions.
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    56 mins