The cleaning industry is the largest growing in the world. How can you successfully leverage this opportunity? In today’s episode, we speak to Dushun Hogan, the president of Cleaning General Janitorial Services in Springfields. Cleaning General focuses on cleaning commercial facilities, carpet cleaning and VCT floor care. In this session, Dushun shares his God-driven journey into business at 25 years, making $10 from his first contract, some challenges in the floor care business, tips for attracting a wide customer base and smart ways to manage our customers. Besides, he dives deep into treating janitors respectfully and smart ways to manage our customers. How do you get your customers to clean up, yet they don’t know they are doing it? Tune into this episode for more hacks to navigate through the cleaning industry! Key Highlights[0012] About Dushun Hogan [01:12] Dushun’s story growing up [02:39] What General Cleaning provides [03:20] Dushun’s journey from employment to his business in the cleaning industry [05:20] His first contract [07:11] Challenges in the floor care business [11:06] Hogan developed an entrepreneurial spirit at an early age [12:51] How he got to expand his business and attract more customers [18:33] What is most exciting about the cleaning industry [22:25] Smart ways to manage customers in the cleaning industry [30:58] Disrespect in the janitorial cleaning industry [33:11] Building trust with your staff [35:46] Working hours for General Cleaning [39:30] Establishing a routine to figure out how long it takes to do efficient cleaning [43:43] Hogan’s specialization in the cleaning industry [45:43] Are they hiring? [46:02] To connect with Dushun Hogan Notable Quotes● If you push buttons on what you want to get in life, you never really know what's on the other side of your door. ● Never be afraid of those no’s because you'll get tons of them, but you always look for that on Yes. ● The process is just like having a child. Before they can walk, they have to crawl. To get there, you have to do a lot of crawling. ● Providing garbage cans is one of the best ways that you can manage your customers, ● Treat the janitor just the same way you would treat the CEO. ● One thing when it comes to hiring, I love to see a person's true character. Because you're going to be inside a building by yourself or with the team. I have to make sure that you know outside of you want to interview spill, have a good heart and that your character that if nobody were around you would do the right thing, ● One bad apple spoils a bunch… I get rid of the naysayers, and I focus on Solely those who come in with a positive attitude and are ready to get the job done. ● You cannot give your best when it comes to cleaning as well as being effective if you want to give your staff four or five hours to get the job done. ResourcesTo connect with Dushun Hogan Website:https://www.yelp.com/biz/cleaning-general-janitorial-services-springfield ( https://www.yelp.com/biz/cleaning-general-janitorial-services-springfield) LinkedInhttps://www.linkedin.com/in/dushun-hogan-17215b93 (: https://www.linkedin.com/in/dushun-hogan-17215b93) Contact: 2175024108 Tune in to our podcast, subscribe and leave a review https://podcasts.apple.com/us/podcast/the-housekeepers-podcast/id1565838500 (Apple podcast)
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Nov 1 20221 hr and 2 mins