There's a New ROI in Town and It's Called Return on Individuals There is a saying in business that goes "You can't manage what you can't measure". I would also add, "You can't manage what you cannot define". Are people valuable? Are not your employees people? And yet the fact is we manage people, but what is their measurement? What number do you put on an employee that determines if they are valuable or not valuable? But can you run your business without employees? What's the cost of losing an employee? What's the cost of a great employee to your business? There is much to be said that "engaged" employees create more profit...but how do we define "engaged" employees? Then it has been said that "happy" employees are more productive, but this too begs the question...how do we define a "happy" employee? If we want to measure employee "happiness" or "engagement" we must do it is such away that the average person off the street can come into any office and say, "ah, that's a happy employee" or "that's an engaged employee. So, it still begs the question...what is the ROI of your employees? Clearly there is a lot of work to do, and there are some answers we need to try to define. In this episode of A New Direction Business Valuation Expert and Corporate Financial Executive Dave Bookbinder joins us to take us on a journey of the many experts he has interviewed to help us find the elusive ROI...and help us define these elusive yet important terms. Return On Individuals Dave Bookbinder's book, "The NEW ROI: Return on Individuals: Going Behind the Numbers" is a book of interviews that Dave conducted on his show entitled "Behind the Numbers". The book is an eclectic culmination of different perspectives of quantifying the importance of human capital. The fact is we all know the people in our business are fundamental to success, but how do we go about measuring that in a way that is clear, standardized and makes sense. Further how do go about defining operationally terms like "engagement" and "happy" when it comes to employees. The book really has some strong key themes, such as the importance of culture and it's effect on employees, the impact of leadership on employees, the employee environment, and philosophies from business owners on how to get the most of employees and keep them. All in all, The New ROI is a very solid book that understands the importance of employee contribution but opens of the door to a ton of questions of how to define it and measure it. And it is having those thoughts and discussions that make the book very provoking. The New ROI is a starting point and catalyst for change. Great read! We are so grateful for the financial support of the sponsors of A New Direction. Please go to their websites and thank them. Even going to their social media pages and giving them a LIKE would be awesome! EPIC Physical Therapy is the choice of professional athletes as well as people who have been injure or recovering from surgery. Listen, even if you just want to move and feel better they can help with that too. They have the latest equipment and technology, but perhaps their greatest asset is their people. They have the certified staff that will design a customized treatment plan specifically for YOU. They understand that therapy is more than physical, it is also a mental, emotional, and spiritual recovery as well. If you want EPIC Relief, EPIC Recovery, and EPIC Results start with EPIC Physical Therapy – www.EPIC pt.com Linda Craft Team, Realtors, their clients say that their customer service is “legendary” and the reason for that is because for more than 39 years they build and maintain personal relationships with their clients. Why? Because buying and selling of a house is a great deal more than a business transaction, it is a life altering experience. That’s because we don’t just live in a home,
