Tom Arbuthnot, a Microsoft MVP and founder of Empowering Cloud, discusses the use of AI copilot in Microsoft Teams and other applications.

He emphasizes the importance of training and understanding different use cases for copilot to be effective. Tom also highlights the need for users to consciously change their habits and expectations when using AI tools. He shares his personal experiences with copilot, including using it to catch up with his team and summarize meetings. Tom also discusses the benefits of AI in content generation and the challenges of teaching AI style and tone.

The conversation covers topics such as the potential use of AI in generating content, the challenges of keeping up with the pace of change in Microsoft 365, the importance of user adoption and change management, and the measurement of the impact of change.

Tom emphasizes the need for organizations to focus on the value and relevance of new features and to invest in user adoption to maximize the benefits of Microsoft 365.

Time Stamps

00:00 Introduction and Background
02:18 Different Experiences with Copilot in Microsoft Teams
06:08 Importance of Scenario-Based Adoption for Copilot
08:03 The Habit Change of Using AI Tools
09:27 Personal Benefits of Copilot and AI in Content Generation
11:19 The Challenges of Teaching AI Style and Expectations
13:09 The Role of Prompt Engineering in AI
22:44 Focusing on Key Changes and Measuring Impact
25:38 Maturity of Organizations and Readiness for New Features
28:19 Continuous Change and the Importance of Change Management
32:36 Measuring the Impact of Change and Adoption
34:35 Conclusion

Connect with Tom on LinkedIn - https://www.linkedin.com/in/tomarbuthnot