Résultats lu par "Jim Bond" dans Toutes les catégories

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

The snarling wolf swept from the hills to Tucker Crosden's spread. It slaughtered his dogs...but one survived. For the dog called White Wolf was different, born and bred to be a champion...and destined to be a leader among wolves. The wolves made this dog their own. And soon Crosden's prize had learned merciless rules of the wild. Fearless of any danger, White Wolf ran, teeth bared, at the head of the pack on savage raids through the wilderness.

Chicken Soup for the Soul: My Resolution gives you great stories with practical ideas for today's times – for your mind, your body, and your wallet! Everyone makes resolutions – for New Year’s, for big birthdays, for new school years. In fact, most of us are so good at resolutions that we make the same ones year after year. They can be life-changing or really quite simple. Listen to real stories from real people about their year-round resolutions.

Drawing on his insider knowledge and previously unpublished documents, Geoff Shepard shows that it didn't take long for Ted Kennedy and his allies to smell blood after the Watergate break-in. They set out to exaggerate and prolong the scandal, not merely to destroy Richard Nixon, but to undermine the entire Republican Party and pave the way for another Kennedy presidency in 1976.

Reluctant investigator Alex McKnight finds himself drawn by friendship into a long drive north. The brother of Alex's longtime Ojibwa friend Vinnie LeBlanc works as a hunting guide, serving the rich clients from downstate. It seems that Vinnie's brother and his most recent group of hunters have vanished in northern Ontario, and Vinnie is scared enough to ask Alex to help him find them. Their arrival sets in motion a heart-pounding string of events that leaves Alex and his friend miles from civilization.

At this very moment, you are surrounded by sound. Pause for a minute and try to listen to it all: the chatter of a passing conversation, the gentle whoosh of air vents, noise from a nearby street, someone turning the pages of a book, birds chirping in the trees.We rarely pay attention to everything we hear, but every noise in our environment has the ability to change our mood, decrease our productivity, even affect our health. While sound can heal, both emotionally and physically, it can also hurt us.

In this book, Tenney dives deep into the riches of intimate and rewarding conversation with the Almighty. A thorough study of biblical, historical and contemporary prayers will lead the listener into life-changing and purposeful prayer. Tommy has a unique gift to lead hungry people into the presence of God. He understands the value of intimacy with God and humility in serving God's people.

In the wake of economic downturn, foreign competition, spiking oil prices, and even war, American business throughout this decade has been thrust into crisis. To improve their performance, corporations everywhere have adopted a wide range of tools and techniques, yet many continue to struggle. Going Lean points to a better way.

Here are 21 inspirational stories about role models and counting your blessings. The stories in Chicken Soup for the Soul: Think Positive will encourage listeners to stay upbeat, because there's always a brighter way to look at life. This book continues Chicken Soup for the Soul's focus on inspiration and hope, reminding us that each day holds something to be thankful for.

Why is it that some people consistently seem to get more done than others? The answer is that they know how to set specific, achievable goals for themselves - and then follow through on them. This revised and updated edition of Goal Setting gives listeners powerful techniques they can use to set a goal, make a plan, and acquire the resources and power necessary to achieve their objectives.

Alex McKnight is in love. Even though he met Natalie Reynaud, an officer from the Ontario Provincial Police, under difficult circumstances, they share a common bond of solitude, as well as the same nightmare - they're both cops who buried their partners. It's Alex's first real relationship in years, which in some ways is terrifying. But Natalie has her own fears to deal with - and her own secrets.

"One way only - Death." This was the message that Walt Devon intercepted by chance in the gold-crazy town of West London. A murder was being arranged and Devon intended being around when the shooting started. What Devon didn't know was that he was to play the part of the corpse...Max Brand at his best - pure Western adventure! One rancher defends his land against those who want it by any means possible.

Everyone makes resolutions - for New Year's, for big birthdays, for new school years. In fact, most of us are so good at resolutions that we make the same ones year after year. They can be life-changing or really quite simple. Here are real stories from real people about their year-round resolutions to do with less. simplify and find new meaning in their lives, improve personal relationships, find more time for what's important, and many more practical, heartwarming, and humorous resolutions.

Chicken Soup for the Soul: My Resolution gives you great stories with practical ideas for today's times – for your mind, your body, and your wallet! Everyone makes resolutions – for New Year’s, for big birthdays, for new school years. In fact, most of us are so good at resolutions that we make the same ones year after year. They can be life-changing or really quite simple. Listen to real stories from real people about their year-round resolutions.

Together, then apart, then together again, as a brother and a sister discover the riches of life. Rich Brother, Rich Sister combines the inspirational, true life stories of Robert Kiyosaki and his sister Emi Kiyosaki (Venerable Tenzin Kacho) into a book that will reaffirm your belief in the power of purpose, the importance of action, and the ability to overcome obstacles in a quest for a rich life.

"Steady, Borgen," said a terrible and familiar murmur behind him. "Steady, man. If you turn, I shoot."

There was a tidal wave of crime, of murder, of robbery. Here and there, separated at distances of 500 or even 1000 miles, crimes were committed which were carefully prepared with a painful and laborious hand; and then they were executed in an instant by one or two bold spirits directed by one man - one quiet-voiced, uncannily brilliant outlaw who seemed to know everything.

In Googled, esteemed media writer and critic Ken Auletta uses the story of Google's rise to explore the inner workings of the company and the future of the media at large. Although Google has often been secretive, this book is based on the most extensive cooperation ever granted a journalist, including access to closed-door meetings and interviews with founders Larry Page and Sergey Brin, CEO Eric Schmidt, and some 150 present and former employees.

Jim Gore is dreaming of striking it rich. He is a man as lonely and forgotten as the nearby ghost town itself, San Filipo. That is, until an earthquake uncovers the abandoned town's long-guarded secret - a treasure in silver! Jim meets the mysterious Chris Estaban, a man with secrets of his own. Jim knows his only chance to get the silver is to team up with this mysterious gunman and gambler. But what he doesn't know is that his easy-going life will end forever when greed, violence and betrayal take over.

In 1990, Peter Larson, with his team of commercial fossil hunters from the Black Hills Institute, discovered the most complete Tyrannosaurus Rex specimen in history. He dubbed it "Sue" after the field paleontologist who first saw it sticking out of a sandstone cliff on the ranch of Maurice Williams, a Cheyenne River Sioux Tribe member in South Dakota's badlands. Because the skelton was 90% complete, its study promised to yield up priceless information on the life and habits of the T Rex.

The World Is Curved reveals how today's risky environment came to be - and why the mortgage mess is a symptom of potentially far more devastating trouble. He wrestles with the two questions on everyone's mind: How bad could things really get in today's volatile economy? And what can we do about it?