Résultats lu par "Sean Pratt" dans Toutes les catégories

What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

Why do managers usually fail when it comes to motivating employees, in particular salespeople? What should they do instead? In answering those questions, author Mike Crandall recommends many innovative strategies inspired by the work of David Sandler, creator of the Sandler Selling System. To get the most from your organization, you need to understand why people show up for work and tie that reason to your company's mission. Crandall's book is about motivating yourself, your team, and your company at optimum levels.

Dr. Moshe Finkelman emerges as an expert on Jewish faith in his book God Is Not Dead: Man’s Pursuit of Faith in Judaism. For the first time since the 18th century’s The Path of the Upright of Rabbi Luzzatto, there is a book that describes a system of growth in faith, from the initial level to the ultimate level of knowledge of God, leading to closeness to God. Dr. Finkelman gradually and convincingly takes the listener through steps of growth in faith, leaving no argument unsettled and no subject unexplained.

Kit Butler and Lige Turner are weathered trackers—trappers who once lived among the Dakota people as brothers, learning their language, their land, and their way of life. Now, with the fur trade dwindling, they find themselves guides for a wagon train—a group of emigrants leaving behind the comforts of the world they know for the Wild West. The problem is, they have to pass through hostile Dakota Indian territory to reach their destination.

In this volume of the MIT Press's Essential Knowledge series, Nick Montfort argues that the future is something to be made, not predicted. Montfort offers what he considers essential knowledge about the future, as seen in the work of writers, artists, inventors, and designers (mainly in Western culture) who developed and described the core components of the futures they envisioned. Montfort's approach is not that of futurology or scenario planning; instead, he reports on the work of making the future - the thinkers who devoted themselves to writing pages in the unwritten book.

Learn how to face and overcome the fears we feel about loneliness, illness, financial insecurity, disappointing others, failure, insignificance, and aging “A thoughtful, literate, faith-filled guide to reclaiming our minds and our lives.”—John Ortberg, senior pastor of Menlo Church and...

If you want to reach optimal success in your life, these three best-selling success guides of all time - Think and Grow Rich, As a Man Thinketh, and The Power of Your Subconscious Mind - will coach you to optimize the person you were born to be!

How many times have you had an idea that you were really passionate about - one that you really believed was important? How many times have you waited until you had the perfect amount of time or the perfect environment or the perfect set of circumstances to act on that idea? How many times have your ideas vanished into thin air because those "perfect" opportunities never came? No more. We've been on a two-decade quest to find better ways to take action on our ideas - and share those strategies with others.

"Hold On with a Bulldog Grip and Chew and Choke as Much as Possible": The Grand Offensive: (May–August 1864): The Spring Offensive is launched. A bogus presidential proclamation calling for volunteers and prayers causes panic throughout the North. Grant and Lee battle for six weeks until severe losses force them to a halt. Congressional Radicals pass a bill that will allow Southern States readmittance to the Union as long as they give an oath that they never supported the Confederacy. Southern leaders spread bogus peace overtures. Lincoln reaffirms his commitment to the Emancipation.

The Best Investment: A Better You delivers practical, real-world lessons and advice to help you renew your thinking and develop the best version of yourself. Through the use of personal stories, exercises, and resources for further exploration, Vinnie creates an engaging, insightful audiobook that is equal parts prescriptive how-to and inspirational personal philosophy.

Business gurus come and go. But not Peter Drucker, who remains a towering figure, widely regarded to be the father of modern management and the world’s most influential business thinker. Drucker’s uncanny ability to codify management practices and predict future trends has ensured his lasting impact. i>The Practical Drucker culls 40 of Drucker's most important how-to lessons, each interpreted for today’s business challenges and illustrated with fascinating stories and examples.

How many people find senses of purpose in their jobs? Unfortunately studies show that most do not. Their bodies may put in long hours, but their hearts and minds never punch in. And that's a terrible dilemma for organizations trying to motivate their workforces to do more with less.

In The Triumph of Value Investing, Janet Lowe urges listeners to return to the basic principles of value investing, as taught by the legendary Benjamin Graham, which remain as relevant as ever today. These lessons can help listeners maneuver sanely through any type of economic turmoil and even benefit from further disruptions.

Lincoln's speeches were being published and widely circulated, as he began to practice law again as a means of income. When John Brown's raid on Harpers Ferry occurred, Democrats cited this as an example of slave-agitation caused by the Republicans. Lincoln also began to address the southern threat of succession, deeming it an 'act of treason'.

The world is always changing, and you have two options: rail against it - and blame government, big business, and foreign countries for something you can't control - or recognize the evolving world and get to work making the most of the opportunities change brings. While you can't stop change, you can profit from it, and MoneyShift: How to Prosper from What You Can't Control is your one-stop guide to finding out how. Investing successfully means figuring out where new opportunities are emerging.

There are times in life when quitting makes sense. Maybe you need to abandon a bad investment, or ditch an old garden because you're going to move to the city. Maybe you need to rest up a bit at the end of a tough day's work so you aren't too sore tomorrow. But when it comes to the deepest dreams of your heart's desire - no, it doesn't make sense. Don't quit. There is only one true human superpower we possess. It's not the power of flight. It certainly isn't the power of invincibility. It's determination.

In their new audiobook The Gamification Toolkit, Werbach and Hunter go deeper into the key game elements and provide you with the tools to take gamification to the next level. This brief but comprehensive book is a user's guide to help you build a game - for the win.

Lincoln struggles with William Seward's thirst for power while the Fort Sumter question comes to the forefront of the nation's politics. To supply Fort Sumter would incite hostilities with the South and to desert Sumter would imply acknowledgment of the Confederacy. It is a decision that cannot be made lightly. As time goes by without a verdict, the North starts to question the strength of their government. Seizing the opportunity, Seward secretly begins negotiations with the South based on unfounded promises.

Publishers Weekly describes this book as "the most meticulously researched Lincoln biography ever written. Burlingame's Lincoln comes alive as the author unfolds vast amounts of new research while breathing new life into familiar stories. It is the essential title for the bicentennial." Publishers Weekly also notes, "The book need not be heard in one sitting. Each part stands alone." Now Gildan Media brings to you, chapter by chapter, what Doris Kearns Goodwin calls a "…profound and masterful portrait."

Following in the footsteps of her best-selling Warren Buffett Speaks - written in a conversational style that successfully captures the essence of these business leaders - Janet Lowe reveals the amazing story behind one of the most important new companies of our time by exploring the people and philosophies that have made Google a global phenomenon in less than 15 years.